Prassanna A G

ad4vgz@r.postjobfree.com

+918*********

Self Starter, self motivated, looking for a job that fulfill my Dream with Perfect Balance in Life.

Professional Summary

•7 years of IT experience in various Administration and support Activities

•Experience resolving in customer issues via Email and voice on time with complete customer satisfaction

•Experience in remote Exchange O365 administration.

•Microsoft Active Directory, NTFS permissions

•Exchange O365 account administration\ troubleshooting

•Experience in troubleshoot basic networking issues

•Exchange calendar/shared folder permissions and delegation.

•Troubleshoot/resolve escalated Help Desk issues relating to O365

•Evaluate end users privileged access via entitlement reports.

•Troubleshoot Microsoft products including - Microsoft Active Directory, Exchange, OWA.

•Cloud\AD\Exchange account administration (modify and mange user accounts and group permission’s).

•Experience in O365 user license management

•Knowledge about Intune Endpoint manager

•Excellent interpersonal and communication skills, creative, research-minded, technically competent, and result-oriented with problem solving and leadership skills.

Work Experience

July 2011 to Jan2017 worked in HCL Technologies Limited.

Jan18 to Jan2021 Own business

Mar2022 to Apr2023 Six Sigma Soft Solutions Private LTD

May2023 to Oct 2023 Mind Sprint Org.

Skills Profile

Technical

Operating System

Windows, Linux

Language

MS-Office, HTML, CSS, PowerShell

Ticketing Tools

Remedy, HPSM, Service Now

Skillset

Managing Outlook Connectivity, Active Sync, Certificate Issues, Outlook Web access, Exchange Web services, proof point, Symantec Mail configuration and troubleshooting, SharePoint, One drive administration,Intune.

Education

•Masters in Information Technology-SRM University, June 2011 Secured First Class.

•Bachelors in Pallavan College of Engineering -April 2009 Secured First Class.

Professional Experience

Project 4:

O365 Admin May 2023-Oct 2023

Mind Sprint, Chennai

Responsibilities:

Corporate network for over 50 thousand end users and executive level clients

Office O365/ Exchange online - Administration- User Management

Microsoft Azure administration - adds moves, and changes users, licenses

Administration of Microsoft Office 365 workloads (Exchange Online, SharePoint Online,, OneDrive for Business

Worked with the customer in deploying and configuring Microsoft products

Maintain required support knowledge base documents

Record and track team SLAs and workflows

Manage and report on all incoming technical support Issues

Provide training and assistance to new technical support team members

Assist in the creation of the team KPIs.

Evaluate end users privileged access via entitlement reports

Trouble Shoot, And Resolve On-Prem Cloud Email issues in a Hybrid Environment

Email Restoration

Email Account Migration - On-Prem Exchange to Exchange online remote move migration

Trouble Shoot Active Directory - user account access, and permission issues

Cloud\AD\ Exchange Server Enterprise account administration (modifies and manages user accounts and group permissions)

Create, and manage shared mailbox of O65 users

Microsoft Online Services (Office 365) \OWA

Cloud Exchange calendar/shared folder permissions and delegation

Support, Migrate, Troubleshoot and Install Office 365 administration

Maintain and update ticket problem management system

Exchange Server Enterprise: accounts folder archive/creations/ trouble PST issues/create new accounts

User Account Backup & Recovery Activities

Microsoft Teams admin related activities

Managing outlook permission and connectivity related issues

Monitoring health of exchange servers

Generating and managing various reporting activities for business

Maintaining infrastructure of Given tools and office premises.

Project 3:

O365 Admin

Six Sigma Chennai Mar2022-Apr 2023

Responsibilities:

Corporate network for over 1 lakh end users and executive level clients

Office O365/ Exchange online - Administration- User Management

Microsoft Azure administration - adds moves, and changes users, licenses

Administration of Microsoft Office 365 workloads (Exchange Online, SharePoint Online, Skype for Business, Yammer, OneDrive for Business

Worked with the customer in deploying and configuring Microsoft products

Maintain required support knowledge base documents

Evaluate end users privileged access via entitlement reports

Trouble Shoot, And Resolve On-Prem Cloud Email issues in a Hybrid Environment

Email Restoration

Trouble Shoot Active Directory - user account access, and permission issues

Identity Access Management Setup and delegation of administration, group policy creation and modification, administration of AD, and schema changes.

Cloud\AD\ Exchange Server Enterprise account administration (modifies and manages user accounts and group permissions)

MS Office Suite, DirSync, Autodiscover

Create, and manage shared mailbox of O65 users

Microsoft Online Services (Office 365) \OWA

Cloud Exchange calendar/shared folder permissions and delegation

Support, Migrate, Troubleshoot and Install Office 365 administration

Microsoft Active Directory, Exchange, Lync, and SharePoint administration changes

Maintain and update ticket problem management system

Exchange Server Enterprise: accounts folder archive/creations/ trouble PST issues/create new accounts

Managing different Mail flow related Issues

Maintaining infrastructure of Given tools and office premises.

Project 2:

HCL COE Aug 2016-Jan2017

HCL, Chennai

Responsibilities:

Maintaining Confidentiality on company procedures and Norms

Creating and maintaining proper documents for reporting and analysis

Working with Managers to Meet Dead Lines on Time.

Hiring New Members for the Team as per Requirements

Working on O365 activities Outlook configuration.

Working on Linux Support Activities

O365 Outlook Connectivity Issues.

Resolving Customer issues with complete customer satisfaction via Email and other methods.

Exploring opportunities to add value to job and accomplishments.

Project 1:

Maximo Support Engineer Jan2012-Nov2015

HCL Technologies, Chennai

Responsibilities:

Development and customizations based on customer requirements.

Uploading data on different server instances.

Unit testing.

Modification and enhancements on application based on customer requirements

Resolving tickets on time based on SLA.

Contact this candidate