Colette Price

CUSTOMER SERVICE - THE LITTLE BAG HOUSE

White Oak, TX 75693

ad4vfu@r.postjobfree.com

+1-903-***-****

Authorized to work in the US for any employer

Work Experience

CUSTOMER SERVICE

THE LITTLE BAG HOUSE

January 2015 to Present

Provide service to both internal and external customers, responding to the concerns of customers submitting and processing of non-satisfaction claims, online ordering. Scheduling delivery of products to customer. Refund submission processing, ordering inventory and sales. CNA TRAINING/CAREGIVER

Truman W Smith - Gladewater, TX

April 2021 to December 2021

1. GROOMING

2. FEEDING

3. SHOWERING

4. REPOSITIONING

5. ALL DAILY ADLS

Caregiver/Housekeeper

PARKVIEW ON HOLLYBROOK - Longview, TX

February 2020 to August 2020

Cleaning of the residential area an rooms for elderly an assisting with needs CUSTOMER SERVICE

SUDDENLINK COMMUNICATIONS

December 2017 to October 2018

TROUBLE SHOOTING IN-BOUND CALLS, PROCESSING ACCOUNT PAYMENTS, SUBMITTING APPLICATIONS OF NEW CUSTOMERS, RESOLVING ESCALATED CUSTOMER ISSUES. Care Provider

Texas Home Health - Longview, TX

August 2013 to October 2015

daily supervision and assistance of clients everyday needs, cooking shopping, laundry, personal grooming such as washing hair shaving and assistance with bathing. CUSTOMER SERVICE/MANAGER

THE GARDENS OF HAWKINS

June 2009 to December 2011

RESOLVING PATIENT ISSUES, VERIFICATION OF INSURANCE, MEDICAID ENROLLMENT, INSURANCE BILLING VERIFICATION, APPOINTMENT SCHEDULING ORDERING MEDICATION, DISTURBING MEDICATION Med Aid/ Housekeeping

The Gardens of Hawkins - Hawkins, TX

February 2007 to September 2008

Work under the nurses licences passing out daily medication to patients and also cleaned there rooms as well as assisted with feeding

• Provided friendly service to guests

Education

High school or equivalent in BASIC EDUCATION

GLADEDWATER HIGH SCHOOL - Gladewater, TX

August 2002 to May 2006

Skills

• CUSTOMER SERVICE

• TIME MANAGEMENT

• GOAL-ORIENTED

• Customer Support

• Call Center

• Customer Care

• CSR

• English

• Microsoft Excel

• Microsoft Word

• Clerical experience

• Microsoft Outlook

• Laundry

• Medical Terminology

• Administrative Experience

• Medical Scheduling

• Curriculum Development

• Insurance Verification

• Medical Records

• Medical Office Experience

• Patient Care

• Warehouse experience

• Hospital Experience

• Caregiving

• Leadership

• Front Desk

• Home Care

• Senior Care

• Research

• Hotel experience

• Cleaning

• Data entry

• Typing

• Communication skills

• Windows

Certifications and Licenses

driver's license

CPR Certification

CNA

First Aid Certification

Assessments

Reliability — Completed

July 2019

Tendency to be dependable and come to work

Full results: Completed

Customer Focus & Orientation — Proficient

July 2019

Responding to customer situations with sensitivity. Full results: Proficient

Working with MS Word Documents (Intermediate) — Highly Proficient May 2019

Intermediate Word techniques, including the use of formatting, Track Changes, and Comments. Full results: Highly Proficient

Customer Service — Completed

September 2020

Identifying and resolving common customer issues

Full results: Completed

Work style: Reliability — Proficient

September 2021

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

SKILLS

• Knowledge of the product

• Clear customer service skills

• Time management skills

• Goal-oriented focus

• Attentiveness

• Clear communication skills

• Ability to use positive language

• Ability to handle surprises

Contact this candidate