Store Manager Retail Sales
Resume:
Vicki Walker
“Challenging the Status Quo”
Catalyst Customer Focused Relationship Builder
PROFILE
Adaptable and people-centric
collaborative leader with vast
experience in sales and support roles
in high dollar retail sales and non-
profit industries.
Keen ability to identify customer
needs and provide solutions that
positively impacts the bottom line
and builds meaningful relationships.
Polished and professional strategist
who routinely exceeds sales goals.
CONTACT
PHONE:
EMAIL:
**********@*****.***
SKILLS/QUALIFICATIONS
• Microsoft Office, Peoplesoft,
Workday
• Pipeline Development
• Service Excellence
• Prospecting/Cultivating
• Relationship Management
• Budgeting/Forecasting
• Typing 60 WPM
EDUCATION
Columbia College – Chicago, IL
Bachelor of Arts in Journalism
Cooking Hospitality Institute of Chicago – Chicago, IL Associates Degree in Hotel Management
WORK EXPERIENCE
Kay Jewelers
2017–2023
Store Manager (2020 - 2023)
Lead and manage a team of sales professionals at an off-mall jewelry store location. Responsible for staff development, goals management, relationship building, and training of team members. Drive and deliver exceptional sales results and ensures staff have all tools needed to provide excellent service to customers. In addition, I was responsible for meeting my own personal sales goals. Key Accomplishment
• Made our location a “Million Dollar Store” in 2021 – store goal was $800,000 in sales but we generated over a million dollars in sales for fiscal year 2021.
• My personal goal achieved for Q4 was $425,000.
• Achieved sales targets by putting together a dynamic sales team, partnering with the community and hosting events to increase traffic in the store.
Sales Consultant and 3rd Key (2017 – 2020)
Deliver exceptional sales results and ensures excellent service to customers. Acted as backup to store manager including scheduling and other tasks.
Key Accomplishments:
• Was chosen to open a new location (off-mall) and quickly elevated to Store Manager.
• Became Diamond and Gem Certified (DCA)
PLS Loans - Assistant Store Manager
2014–2017
Assisted Store Manager, managed teams of customer service representatives. Responsible for prospecting customers and day to day operations of the store.
Smile For Nikki Foundation – President and Founder 2015–current
Manage and oversee all operations of foundation. Key responsibilities are grant writing, budgeting, prospecting donors and partnering with local organizations such as Gift of Hope.
Contact this candidate