MICHAEL C. HOPPE

***** ******** ***. ******, ********, 68028. Phone number, 531-***-****, ad4vca@r.postjobfree.com

PROFESSIONAL SUMMARY

Action-oriented and motivated professional seeks opportunity to grow career with Costco. Highly accountable and responsible. Able to quickly build positive and professional relationships with coworkers and customers. Excellent time management skills. Strong work ethic; highly accountable. Able to anticipate and resolve problems. Consistently maintain a high level of knowledge about Costco products and procedures. Committed to creating positive Member experiences as well as producing positive business and employee outcomes.

PROFESSIONAL EXPERIENCE

Costco Lincoln, NE

Front End Supervisor May 2019- Present

● Tallies sales board and checks the sick log

● Organize the Front End with Boxes, activity logs, and tills

● Organize people to push carts, open gas station, help with Merchandise projects.

● Delegates tasks throughout the day for employees to complete throughout the day around the building

● Ensure member service is job number one

Refund Cashier / Membership Assistant, September 2017- May 2019

Prepare six tills at beginning of shift: enter credentials into money in/money out system, organize cash into tills and deliver to registers

Secure and process new memberships; resolve problems with existing membership accounts

Answer customer questions about memberships and products; use AS400 to research key information

Remove cash cards from lock up to prepare for the day

Accurately process Member refunds (cash, credit, and debit)

Balance tills at end of night

Process coupon and price adjustments

Oversee membership and refund employee breaks to ensure they are taken at appropriate times

Train coworkers on a variety of responsibilities ensuring accuracy, efficiency, and positive customer experiences

SCHEELS Lincoln, NE

Cashier / Customer Service / Service Shop, January 2015 – September 2017

Processed customer transactions (cash, checks, credit, debit)

Recorded drawer balances, balanced the drawer

Delivered merchandise from the store to customers’ residences

Oversaw delivery team to ensure deliveries were accurate and timely EDUCATION

Doane University,Lincoln, NE

Bachelor of Arts in Business, emphasis in Human Resources Finished May 06, 2019

Cumulative GPA: 3.81 / 4.0

Relevant coursework (in transfer and at Doane): Business and Professional Communication, Business Writing, Management, Human Resource Management, Contemporary Issues in Human Resources Management, Finance, Managerial Accounting

Southeast Community College,Lincoln, NE

Associate of Arts in Business Administration December 2017

Cumulative GPA: 3.5 / 4.0

Dean’s List for eight consecutive quarters

LEADERSHIP

Selected to participate in the Merchandise Training program at Costco; starting June 2020

Selected to participate in Supervisor in Training program at Costco; starting November 2018

Organized the clean-up and refurbishing of Willard Community Center 2015

Served in a variety of leadership capacities for Eagle Scout Troop 55 2015 - 2017

Organized and executed troop meetings

Raised and retired the colors at a variety of community events

Served as a leader in the brotherhood of the Order of The Arrow, an elite and advanced personal development and leadership experience

COMMUNITY INVOLVEMENT

Volunteer, Matt Talbot Kitchen September 2012 – present Volunteer, Center for People in Need September 2012 - present

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