Customer Experience Criminal Justice

BRIAN MARCHAN

** ******** ***. ******* ****, WV *5414 (240) 602 - 7168

Personal Email: **************@*******.***

I am seeking a position working in a government supporting role. I have over six years of professional and administrative and customer experience in an office environment.I have managed a government site for the State Department. I also have experience supervising in a data center workplace.

Education UNIVERSITY OF MARYLAND UNIVERSITY COLLEGE

Adelphi, MD

Criminal Justice, Bachelor of Science Degree 08/2009 -12/2012

Site Manager 08/2019 – 1/2023

PAE / Amentum

Springfield, VA

Maintain communication between Amentum/ PAE and our client.

Monitor and organize Diplomatic mailing operations.

Monitor safety procedures in a warehouse type environment.

Manage timekeeping if needed.

Use the ILMS and ServiceNow tracking system to monitor shipments.

Coordinate shipping schedules with other departments.

Schedule interviews with possible new hires.

Create charts for tracking pouch inventory and data.

Organize Telework options during Covid – 19 Pandemic.

Top Secret / SCI

Environmental Technician 12/2018 – 08/2019

Mister Kleen

Chantilly, VA

..

Security Guard/ Site Supervisor

G4S Security 04/2018 – 02/2019

Arlington, VA

Patrol and secure all areas as my role as a CPO Officer.

Manage daily operations and report incidents to major on duty.

Maintain logs and client access files.

Train and coordinate daily operations with other departments.

Maintain customer service between the client and my employer.

Background investigator 02/2018 – 03/2018

CSRA

Falls Church, VA

Trained to be a Background Investigator.

Mailroom Supervisor

United States institute of Peace (USIP) - Novitex Enterprises 05/2011 – 01/2018

Washington D.C.

Supervise staff in all mailing operations.

Trained administrative assistants and staff on Arrival software and on Accent software procedures.

Calculated postage rates.

Operated Accent and Arrival software

Provided administrative support to USIP.

Data entered mailing labels.

Drafted and edited memos and e-mail correspondence

Operated and replaced parts in Xerox printers.

Mail Screener 03/2004 –5/2011

United States House of Representatives - Novitex Enterprises

Capitol Heights, MD

Researched and screened mail for Hazardous substances to protect the U.S. House of Representatives during heightened National threat level

Operated and maintained screening machines and mail sorting machines.

Administered all Federal security protocols for receiving and sending U.S. mail.

Knowledgeable of U.S. shipping regulations and maintain a biohazard.

Certification

Received award for Employee of the Month in both 2004 and 2007.

Technically wrote and edited employee training guidelines and manual.

Drafted and edited memos and e-mail correspondence.

Contact this candidate