JERNIYYIA HUDSPETH

Dallas, TX *****

ad4vbf@r.postjobfree.com

+1-318-***-****

Diplomatic Customer Service Agent versed in applying strong communication, problem-solving skills and polite, professional demeanor to resolve customer issues and maximize satisfaction. Experienced in exceeding performance goals in fast-paced call center environments. Trained in connecting with customers to build positive relationships and strengthen loyalty. Authorized to work in the US for any employer

Work Experience

Security guard

Allied Universal - Dallas, TX

December 2023 to January 2024

Pit Operator

Amazon Warehouse - Lancaster, TX

August 2023 to November 2023

Operating pit. Picking up pallets and scanning them. Entry Level Call Center Agent

AEGIS - Remote

January 2023 to September 2023

Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.

Answered, screened and processed high volume of calls daily with call management system and web- based communications.

Maintained strong call control and quickly worked through scripts to address problems. Updated customer accounts, addresses and contact information within call management databases. Navigated through computer systems to review information and respond appropriately to callers. Offered resolutions to de-escalate calls and solve customer issues. Met or exceeded call speed, accuracy and volume benchmarks on consistent basis. Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.

Asked probing questions to determine service needs and accurately input information into electronic systems.

Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.

Material Handler

Kohl Warehouse - DeSoto, TX

June 2023 to July 2023

Handling different supplies and materials.

Cashier

Walmart - Lancaster, TX

November 2022 to January 2023

Provides a positive customer experience with fair, friendly, and courteous service.Registers sales on a cash register by scanning items, itemizing and totaling customers' purchases.Resolves customer issues and answers questions.Bags purchases if needed.

Customer Service Associate

DALLAS,TX - Remote

January 2018 to October 2019

Discounted purchases by scanning and redeeming coupons. Processed refunds for worn, damaged and broken merchandise. Used suggestive selling techniques to promote add-on sales. Tracked company inventories, moved excess stock and arranged products to improve sales. Preserved appearance of store by arranging and replenishing displays and merchandise racks. Processed sales transactions to prevent long customer wait times. Worked closely with front-end staff to assist customers. Delivered high level of customer service to patrons using active listening and engagement skills. Collected payments and provided accurate change.

Cashier, Customer Service

MACYS - Dallas, TX

March 2015 to December 2017

Operated cash register or POS system to receive payment by cash, check and credit card. Accepted cash and credit card payments, issued receipts and provided change. Answered customer questions and provided store information. Collected payments and provided accurate change.

Delivered high level of customer service to patrons using active listening and engagement skills. Helped customers find specific products, answered questions and offered product advice. Worked closely with front-end staff to assist customers. Processed sales transactions to prevent long customer wait times. Answered product questions with up-to-date knowledge of sales and store promotions. Learned roles of other departments to provide coverage and keep store operational. Education

DAVID W. CARTER HIGH SCHOOL - Dallas, TX

Skills

• Verbal and Written Communication

Order and Refund Processing

Policy Knowledge

Typing 45 wpm

Outlook

CRM software

Customer Data Confidentiality

Customer Communications

System Documentation

Customer Retention Strategies

Efficient and Detail-Oriented

Cash Handeling

• Customer service

• Typing

• CRM software

• Databases

• Sales

• POS

• Security

• Cash register

• Cash handling

• Hospitality

• Restaurant experience

• Picking & packing

• Basic math

• Math

• Stocking

• Inventory control

• Computer skills

• Microsoft Excel

• Microsoft Office

• Warehouse experience

• Organizational skills

• Food preparation

Certifications and Licenses

Guard Card

Food Handler Certification

April 2024 to April 2026

TABC Certification

April 2024 to April 2026

Contact this candidate