Credit Union Systems Analyst
Resume:
Aaron Cain
***********@*****.***
EXPERIENCE
Systems Analyst
Greentree / April 2023 – December 2023
Troubleshooting and repairing IT issues
Running regular maintenance checks
Installing system updates and performing data backups
Selecting, ordering and installing new hardware and software
Cultivate relationships with and customers/clients.
Contributes to the IT Knowledge Base
Lead Technician
Suncoast Credit Union / January 2023 to April 2023
Facilitate training to tier-1 and tier-2 support areas.
Document team tickets, track assignments and communication between credit union members and staff, monitoring progress through to completion.
Resolve escalated technology issues unable to be resolved by Tier-1 and Tier-2 support staff.
Create documentation and training content for team members.
Maintain scorecards and adherence numbers by conducting employee adherence reports and audits with the IT Operations Supervisor.
System Technician
Suncoast Credit Union / September 2019 to January 2023
Troubleshooting and resolving hardware and software issues on desktops, laptops, mobile devices, and other peripherals.
Maintaining and updating documentation and knowledge base articles
Cultivate relationships with business units and vendors.
Resolve support tickets for credit union staff and ensure all processes are documented.
IT Help Desk
Suncoast Credit Union / February 2019 to September 2019
Manage user accounts and permissions across various platforms and systems.
Perform remote troubleshooting through diagnostic and pertinent questions.
Collaborating with other IT teams to escalate and resolve complex issues.
Installing, configuring, and maintaining software and systems.
Contributes to the IT Knowledge Base
ABOUT ME
As an ambitious and focused employee, I have the ability to solve problems using my own initiative. As a flexible, resourceful, and willing problem solver, I am capable of taking full ownership of issues until they have been resolved. It is my belief that I would be an excellent addition to your staff.
CERTIFICATES
A+
SYSTEM EXPERIECE
Active Directory
PDQ Deployment
Microsoft InTune
Microsoft Endpoint Configuration Manager Console
ConnectWise
Office 365
ACADEMIC QUALIFICATIONS
Bachelor of Science in Information Technology
University of South Florida
2012 to 2016
Associates Degree in Information Technology
Pasco-Hernando Community College
2009 to 2011
KEY COMPETENCIES
Ability to grasp concepts quickly and easily.
Prioritizing in a fast-moving environment
Flexible to overtime requests
Open to different ideas & working practices.
Contact this candidate