Aaron Cain

ad4va4@r.postjobfree.com

813-***-****

EXPERIENCE

Systems Analyst

Greentree / April 2023 – December 2023

Troubleshooting and repairing IT issues

Running regular maintenance checks

Installing system updates and performing data backups

Selecting, ordering and installing new hardware and software

Cultivate relationships with and customers/clients.

Contributes to the IT Knowledge Base

Lead Technician

Suncoast Credit Union / January 2023 to April 2023

Facilitate training to tier-1 and tier-2 support areas.

Document team tickets, track assignments and communication between credit union members and staff, monitoring progress through to completion.

Resolve escalated technology issues unable to be resolved by Tier-1 and Tier-2 support staff.

Create documentation and training content for team members.

Maintain scorecards and adherence numbers by conducting employee adherence reports and audits with the IT Operations Supervisor.

System Technician

Suncoast Credit Union / September 2019 to January 2023

Troubleshooting and resolving hardware and software issues on desktops, laptops, mobile devices, and other peripherals.

Maintaining and updating documentation and knowledge base articles

Cultivate relationships with business units and vendors.

Resolve support tickets for credit union staff and ensure all processes are documented.

IT Help Desk

Suncoast Credit Union / February 2019 to September 2019

Manage user accounts and permissions across various platforms and systems.

Perform remote troubleshooting through diagnostic and pertinent questions.

Collaborating with other IT teams to escalate and resolve complex issues.

Installing, configuring, and maintaining software and systems.

Contributes to the IT Knowledge Base

ABOUT ME

As an ambitious and focused employee, I have the ability to solve problems using my own initiative. As a flexible, resourceful, and willing problem solver, I am capable of taking full ownership of issues until they have been resolved. It is my belief that I would be an excellent addition to your staff.

CERTIFICATES

A+

SYSTEM EXPERIECE

Active Directory

PDQ Deployment

Microsoft InTune

Microsoft Endpoint Configuration Manager Console

ConnectWise

Office 365

ACADEMIC QUALIFICATIONS

Bachelor of Science in Information Technology

University of South Florida

2012 to 2016

Associates Degree in Information Technology

Pasco-Hernando Community College

2009 to 2011

KEY COMPETENCIES

Ability to grasp concepts quickly and easily.

Prioritizing in a fast-moving environment

Flexible to overtime requests

Open to different ideas & working practices.

Contact this candidate