PROFESSIONAL SUMMARY

Decades of experience in dealing first-hand with customers, building

strong and lasting relationships, by providing attentive, detailed and exceptional customer service, and quickly and efficiently finding solutions to any issues or concerns that may arise. Moving forward, I am looking to find a rewarding position with an industry leader, either supervising and coaching employees dealing with customers or engaging directly with customers in a hands-on environment. WORK HISTORY

Mobile Phone Technician, 07/2017 to 12/2022

Self Employed Web - Los Angeles, CA

Front of House Manager, 09/2014 to 01/2016

Barracuda Bistro And Bar - New Haven, CT

General Manager, 09/2012 to 04/2014

SUBWAY®Restaurants - New Haven, CT

CONTACT

Address: Los Angeles, CA 90014

Phone: 213-***-****

Email: ad4v73@r.postjobfree.com

SKILLS

Detail Oriented

Customer Service Enthusiast

Creative Problem Solving

Forward Thinking

Eager Learner

Thrives in challenging environments

TIMOTHY PIERCE

Provided diagnostic estimates for repairs, tracking malfunctions and breakage to draft repair cost estimates.

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Reset and restored mobile operating systems such to factory default settings to correct software-based faults.

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Removed, fixed and replaced components such as LCD screens, home buttons and charging ports.

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Worked directly with owner/chef prior to restaurant's grand opening to set-up dining room and bar to be functional while still keeping their vision.

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• Created sidework charts, weekly/daily cleaning routines. Drove excellent customer service through coaching, role modeling and incorporating customer feedback to reinforce and improve quality of service.

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Created and distributed staff schedules and maintained time cards to facilitate efficient payroll process.

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Assisted staff in building menu expertise to answer customer questions and make personal recommendations.

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• Maximized efficiency by coaching and mentoring personnel on General Manager, 01/2008 to 01/2012

Blimpie Subs & Salads - Jacksonville, NC

EDUCATION

GED, 05/2012

Pike County Adult Education - Pikeville, KY

management principles, industry practices, company procedures and technology systems.

Implemented operational strategies and effectively built customer and employee loyalty.

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Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.

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Set, enforced and optimized internal policies to maintain responsiveness to demands.

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Contact this candidate