Lender Operations, Data Entry
Resume:
DARLENE E MANN
*******@***.***
Demonstrates strengths in problem solving, researching/updating policy information, researching insurance documents & carrier/agent information. Successfully meets & maintains audit & quality requirements. Always willing to accept & learn new opportunities. Will be a team player & have a positive attitude
EXPERIENCE
May 2019-PRESENT
FDA-FLOOD DOCUMENT ACCEPTIBILITY NATIONAL GENERAL
Reviewing various type of flood documents to be able to update borrowers account
Contacting Agents & Carriers to obtain flood insurance info & documents
Working with Escrow & Non-Escrow accounts, Applications
Worked in CCS, MSP, Expro, NexGen, Tracksource, Excel Spreadsheets
Have worked remotely since March 2020
JUNE 2015-2019
CUSTOMER CARE-OUTBOUND QBE/NATIONAL GENERAL INSURANCE
Review documentation & modify a variety of insurance policies
Contacting Insurance Carriers/Agents
Working Escrow & Non-Escrow loans
Worked in CCS, Tracksourse, Proactive, MSP, Excel spreadsheets
DECEMEBER 2012-JUNE 2015
PHARMACY TECHNICIAN EXPRESS SCRIPTS
Entering prescriptions into system to be filled
Contacting customers to update payment information
Updating customer mailing/delivery addresses & payment information
OCTOBER 2010-DECEMBER 2012
PHARMACY TECHNICIAN CVS PAHRMACY
Customer Service-Counter & Drive Thru
Pulling & filling prescriptions
Inventory & stocking of medications
Delivering filled prescriptions to customers Delivering filled prescriptions to customers
Education
FEBRUARY 2010-SEPTEMBER 2010
PHARMACY TECHNICIAN CCI TRAINING CENTER
Counselor spoke very highly of me to Express Scripts
AUGUST 1975-MAY 1979
DIPLOMA BOYD HIGH SCHOOL
TOP 10 OF MY CLASS, NATIONAL HONOR SOCIETY
Skills
Problem Solving
Researching for information
Knowledge of CCS, Tracksource, MSP
Training new Associates
Good phone etiquette
Meets & maintains audit & quality
Team Player
Auditing Trainees work
Activities
Have participated on the Employee Engagement committee, Customer Care department committee for planning & organizing team birthday/holiday functions
Contact this candidate