DARLENE E MANN

*** ** **** ****, ** *****

ad4v5g@r.postjobfree.com

940-***-****

Demonstrates strengths in problem solving, researching/updating policy information, researching insurance documents & carrier/agent information. Successfully meets & maintains audit & quality requirements. Always willing to accept & learn new opportunities. Will be a team player & have a positive attitude

EXPERIENCE

May 2019-PRESENT

FDA-FLOOD DOCUMENT ACCEPTIBILITY NATIONAL GENERAL

Reviewing various type of flood documents to be able to update borrowers account

Contacting Agents & Carriers to obtain flood insurance info & documents

Working with Escrow & Non-Escrow accounts, Applications

Worked in CCS, MSP, Expro, NexGen, Tracksource, Excel Spreadsheets

Have worked remotely since March 2020

JUNE 2015-2019

CUSTOMER CARE-OUTBOUND QBE/NATIONAL GENERAL INSURANCE

Review documentation & modify a variety of insurance policies

Contacting Insurance Carriers/Agents

Working Escrow & Non-Escrow loans

Worked in CCS, Tracksourse, Proactive, MSP, Excel spreadsheets

DECEMEBER 2012-JUNE 2015

PHARMACY TECHNICIAN EXPRESS SCRIPTS

Entering prescriptions into system to be filled

Contacting customers to update payment information

Updating customer mailing/delivery addresses & payment information

OCTOBER 2010-DECEMBER 2012

PHARMACY TECHNICIAN CVS PAHRMACY

Customer Service-Counter & Drive Thru

Pulling & filling prescriptions

Inventory & stocking of medications

Delivering filled prescriptions to customers Delivering filled prescriptions to customers

Education

FEBRUARY 2010-SEPTEMBER 2010

PHARMACY TECHNICIAN CCI TRAINING CENTER

Counselor spoke very highly of me to Express Scripts

AUGUST 1975-MAY 1979

DIPLOMA BOYD HIGH SCHOOL

TOP 10 OF MY CLASS, NATIONAL HONOR SOCIETY

Skills

Problem Solving

Researching for information

Knowledge of CCS, Tracksource, MSP

Training new Associates

Good phone etiquette

Meets & maintains audit & quality

Team Player

Auditing Trainees work

Activities

Have participated on the Employee Engagement committee, Customer Care department committee for planning & organizing team birthday/holiday functions

Contact this candidate