Customer Service Representative
Resume:
William VanBlaricom
Contact
Address
***** **** ******* ***** #**-102, Aurora, CO, 80014
Phone
ad4v56@r.postjobfree.com
Skills
Customer service and support
Excellent
Support and education
Excellent
Obtain a position to provide excellent customer service and positive store experience while maintaining a professional environment. A self-starter with excellent communication skills and a proven track record of team development skills. Detail orientated with advanced ability to solve problems to achieve a common goal. Customer Service Representative bringing top-notch skills in oral and written communication, active listening, and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Work History
2023-01 – 2023-04 Customer Service Retirement Representative
Empower Retirement, Greenwood Village, CO
Explained balances in 401ks and retirement accounts.
Went over contributions to 401ks and helped change contributions.
Processed loans from 401ks.
Handled high inbound call volume and transferred calls to the appropriate department or assisted the customer if I was trained at that skill.
2014-08 – 2022-08
Senior Specialist II, Customer Advocacy Team, Executive Escalations
Sprint Business, Centennial, CO
Worked with clientele having wireless issues including but not limited to any cell phone malfunction, credit card readers and multiple Sprint products for businesses.
Assisted International Clients and travelers with any issues that occur while abroad.
Expert in escalated calls and emails directed to Sprint CEO and Senior Executives leading to problem solving to fair conclusion in best interest for client and Sprint.
2012-10 - 2014-09
Electrician Apprentice, First Assistant
Kell Star Electric, Aurora, CO
Custom electrical wiring and finishing
2009-10 - 2009-12
Team Lead
Walmart, Aurora, CO
Electronics
Inventory management and product placement
Management liaison, mentor, effective leader in loss management
Knowledgeable in all aspects of products provided and price point.
.
William VanBlaricom
Contact
Address
Aurora, CO, 80014
Phone
ad4v56@r.postjobfree.com
Skills
Customer service and support
Excellent
Support and education
Excellent
Education & Military
1989 - 1992
U.S Army
Charlie Company, 1st Battalion, 3rd US Infantry, Military District of Washington, Fort Meyer, VA
High School Diploma
Rantoul Township High School - Rantoul, IL
Fidelity Investments Customer Relationship Advocate Job Simulation on Forage - January 2024
Completed a simulation focused on learning customer service on the Fidelity Investments team
Navigated multiple customer calls effectively using active listening skills
Professional References
Curtis Bills
Senior Director, Customer Experience
ad4v56@r.postjobfree.com
Jennifer Delange
Director Customer Care
ad4v56@r.postjobfree.com
Jim Syseskey
Supervisor/Coach
ad4v56@r.postjobfree.com
Mike Waid
Director Customer Care
ad4v56@r.postjobfree.com
Contact this candidate