George E. Hopkins

**** ********** ****** *********, ** 01876 978-***-**** ad4v4d@r.postjobfree.com

SUMMARY

Highly driven IT leader with extensive experience in the financial industry including strategic and tactical IT project planning. Positive and energetic leader with superior presentation, interpersonal and mentoring skills with a comprehensive background in project management, data center operations and help desk support having led many successful multi-disciplinary project teams. During the Morgan Stanley merger I managed the ten-month project required to integrate all data centers into the Morgan environment by deploying new circuits and switches. Managerial and direct operations experience includes planning and execution of a complete corporate facility move of over 2000 PC’s and financial system implementations.

Developed and led the Quick Action mobile team of five employees that supports the firms Secure shipping events between office space or DC to DC.

Directed IT project management teams with a solid reputation for credibility and results in a complex, multi-facility environment.

Led the development effort of the in-house Remedy tracking system which integrated vendor modifications and an internally designed reporting database to achieve a 100% asset tracking of all firm-owned hardware.

Delivered reporting tools and strategies to senior management to reduce cost and optimize utilization of firm software and hardware. Projected the five-year cost savings to be 23% of original support estimates.

SOFTWARE/VENDORS/SKILLS

Software: Microsoft Office products, PowerPoint, Project, and SharePoint; Remedy, Pitney Bowes; Bloomberg; Thompson one; Reuters; Safe boot; RSA VPN, Teams, Shredd, Zoom, Blancco, Quick on-line

Vendors: Hewlett Packard, Lenovo, PC Connection, Continental Resources’, Microsoft, MacAfee, Pitney Bowes, Bloomberg, Thompson one, Quick inc.

Skills: PMP; ITIL4; AWS Practitioner; A+

EXPERIENCE

Morgan Stanley, Boston, MA 2021-2023

Morgan Stanley is a global financial firm with over 60 thousand employees worldwide with $1.7 trillion assets under management. Morgan Stanley acquired Eaton Vance and required us to update all data centers to meet Morgan Stanley’s security and support levels.

Vice President of Logistics Management

Implemented a new policy that created an estimated cost saving of over $100,000 dollars by declining to insure shipments of equipment ear marked for disposal.

Deployed the new Blancco software to wipe all server drives to the Morgan Stanley standards before disposal events.

Managed the team that was responsible for the merger of all Eaton Vance data centers into the Morgan Stanley environment.

Led the logistics team responsible for managing over 20K new and used assets for all of America by supporting twelve Data Centers and warehouses.

Oversaw support team responsible for the creation of secure shipping events, including scanning assets and validating event COCs and manifests, for all Morgan Stanley facilities.

Traveled to 20 Morgan Stanley data centers to perform internal auditing of all assets in the ITA tracking system.

Eaton Vance Managers, Boston, MA 2006-2021

Eaton Vance is a six-location financial firm with 2,400 employees worldwide with $583 Billion in assets under management.

Vice President, IT Infrastructure Operations Manager 2016-2021

Managed the firm’s seven data centers with a staff of four that serviced three Eaton Vance subsidiaries.

Successfully implemented the buildout of a new DC in Ashburn Va. to support all Eaton Vance trading platforms.

Managed the shutdown of the Bedford data center including the decommission and physical wipe of over 1,800 assets, the turn down of multiple vendor feed circuits and return of leased equipment.

Led team responsible for the inventory validation for firmwide IT assets.

Managed secure shipments of IT assets, including palletization and proper disposal of decommissioned devices.

AVP, IT Infrastructure Support Services Manager 2010-2016

Created and recruited the Production Response, team increasing the staff from four to twelve; developed and coordinated IT planning and budgeting activities with a $6 million annual IT budget; communicated accomplishments and progress to organization stakeholders.

Successfully created training classes for the Help Desk that improved first contact resolution from 68% to 81%.

Successfully implemented strategic projects, including Pitney Bowes asset tracking system, by scanning and loading hardware information to account for 100% of the equipment that is owned and utilized by all six sites.

Developed professional project management standards to deliver more effective services to IT and customers, improving project quality, efficiency, and communications. Led the internalization of hardware and software support services that saved over $300,000 in annual support costs.

Performed project planning and budgeting for the firmwide PC / Laptop refresh to reduce the number of systems needed. Replacement of 340 PC and 150 laptops was completed in one year.

Successfully managed seven trading desks supporting 83 traders in five locations.

Managed IT support for the bi-annual Eaton Vance Distributers conferences hosting 70 wholesalers held in Florida and Boston.

Successfully planned and executed the Win7 rollout from XP for over 2000 systems.

IT Production Response Manager 2006-2010

Managed help desk and Tier II operations teams to deliver outstanding customer service to over 1200 end-users spanning multiple customer sites. Led custom data integration projects building a data warehouse for cost/management reporting and improvement. Deployed the MS Teams application for the firm to share data and create meetings allowing the firm to stop using Zoom and reduce overall subscription costs of $50,000.

Managed all aspects of a fast-paced help desk for customers requiring software and hardware support.

Implemented a Pitney Bowes asset tracking system that exports data directly into a Remedy database to link hardware and software to firm employees.

Managed PC refresh rollout of 400 PC’s and 180 laptops along with 70 Trader workstations within a single calendar year.

Managed the day-to-day laptop and iPhone support for over 70 external wholesalers.

Successfully supported firmwide wireless devices of over 700 iDevices.

MFS Investment Management, Boston, MA 2000-2004

Massachusetts Investment Management is a financial firm with over $200 Billion Assets under management.

Group Manager 2000-2004

Managed a department of 23 Tier II and Tier III support staff for five separate Help Desk teams servicing over 2400 global employees and 90 external wholesalers.

Developed and managed project plans, led multi-disciplinary teams and organized project technical tasks, including installation of equipment and software.

Successfully installed and maintained the company asset tracking system used to track 100% of all computer equipment owned by the company.

Managed the hardware refresh project to replace over 600 workstations within a calendar year.

Managed and maintained all corporate software ensuring compliance with all vendor licenses.

MFS Investment Management, Boston, MA 1997-2000

Massachusetts Investment Management is a financial firm with over $200 Billion Assets under management.

Team Leader 1997-2000

Successfully proposed, built, and managed a team of nine employees and four contactors to support the new hardware refresh project which replaced over 2,100 leased desktops and laptops with company owned equipment.

Generated a $80,000 reduction in hardware support costs over four years.

T.A.S.C, N. Reading, MA 1989-1997

The Analytical Sciences Corporation is an engineering firm performing work on government contracts.

Mailroom/ Distribution Manager

Managed the corporation’s mailroom and supply distribution center for 1,200 employees and five corporate locations with four employees.

United States Army, Ft. Devens, MA (Retired) 1982-2004

Sergeant First Class/ Platoon Sergeant

Responsible for the health and welfare of a 30-man platoon.

Managed the training of all the soldiers in the platoon.

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