Summary

Seeking a Research Career in Automotive Engineering.

Seasoned customer service professional competent in organizing deliveries, dispatching drivers and resolving customer concerns. Detail-oriented, responsive and adaptable to changing conditions.

Proficient in warranty regulations and procedures.

Skills

Handling customer complaint and ensuring problems on their cars are solved

Troubleshooting vehicles with advanced diagnostic tools (Modis, launch, Maxidas ds 708, Maxi Diag elite, auto data, all data and Exhaust gas analyzer)

Customer Retention

Repairs Scheduling

Quality Control

Data Entry

Service Recommendations

Computer Skills Ms. word, excel, power point

Technical Support

Warranty Claims Process Management

Conflict Resolution

Mechanical Aptitude

Experience

09/2014 - 03/2017

Service Advisor, Hyundai Auto Plaza Ltd

Vehicle Valuation

Advice customers on the intervals to service their vehicles

Assisting customers of all nationalities in choosing the right type of vehicle for special purposes

Receive customers, take inventory on their vehicle and open job card

Follow up and communicate with customer until all problems on the car are solved

Close job cards and ensure all bills are well explained to the Customer before releasing vehicle to owner

Liaise with Workshop and Spare parts Managers to ensure Customer satisfaction

Prepare estimate for accident vehicles

Order spare parts

Prepare warranty parts for vehicles under warranty

Preparing for out station and mobile service jobs

09/2013 - 08/2014

TEACHING ASSISTANCE, Koforidua Polytechnic

Setting up laboratory for automotive practical exams Preparing teaching aids and lecture handouts Assisting students choose project topics Teaching solid works designs Assisting lecturers Teaching advanced diagnostics Teaching technical drawing Electrical and auxiliary systems diagnostics

05/2008 - 08/2010

Automotive Technician, Hyundai Auto Plaza Ltd

Diagnosing heavy and light duty vehicles Maintenance and general repairs of heavy duty and Hyundai saloon cars Carrying out Pre delivery Inspection on new cars Preparing estimate for accident vehicles Installing and servicing workshop lifts (hydraulic) Maintenance of workshop general equipment and tools

08/2006 - 12/2007

Motor Vehicle Mechanic, Hyundai Auto Plaza Ltd

Carrying out general servicing Carrying out quick Servicing Servicing transmission system Servicing final drive Fixing car tapes in new trucks Assembling new engines

COMPETENCE:

Vehicle Inspection and faults findings

General Maintenance on Brakes, Suspension System, Electrical System Servicing, Engine Oil and Servicing, Transmission Servicing, Lightening System Servicing

Faults findings with OBD tools and clearing fault codes

Using of Parts Catalogue to retrieve part numbers

Excellent Communication with Customers

Conduct Automotive Engineering Research

Manage an Automotive Workshop

Manage a Workshop Reception

Manage a fleet of cars

Advise vehicle owners on how to service maintain their cars

Design and fabricate vehicle parts

Manage spare parts shop

01/2017

Maintenance Mechanic, Obage Auto Clinique

Quick Servicing General Servicing Diagnosing DTCs Clearing of Trouble Codes Suspension System Maintenance Braking System Servicing Electrical Systems Servicing Quality Control Servicing Transmission System Servicing

Education and Training

07/2008

Motor Vehicle Technicians Part Two(2), Automotive Technician Advanced

Modern College of Science Motor Vehicle Technicians, Darkuman,Accra

11/2016

Bachelor of Technology, Automotive Engineering

Koforidua Technical University, Koforidua, Eastern Region Ghana

12/2013

Higher National Diploma, Automotive Technology

Koforidua Technical University, Koforidua, Eastern Region Ghana

07/2007

Motor Vehicle Technicians Part I(One), Automotive Technician

Modern College of Science Motor Vehicle Technicians, Darkuman,Accra

Part I And Technology

06/2006

Motor Vehicle Mechanics Work, Automotive Service Technician Foundation

Modern College of Science Motor Vehicle Mechanics Work And Technology, Darkuman,Accra

06/2006

Auto Mechanics Grade One (1), Auto Mechanic

National Vocational Training Inst. GradeI One, Darkuman,Accra

(I)

07/2005

Automotive Mechanic Grade Two (2), Motorcycle And Power Equipment Technician Foundation

Modern College of Science And Technology, Darkuman,Accra

09/2002

High School Diploma

New Abossey Okai “3” Junior, New Abossey Okai, Accra- Ghana

Two (II

Additional Information

PUBLISHED RESEARCH: TITLE:, Assessing lpg usage by taxi operators in the Transport Sub-sector of Ghana For a paper presentation at the 7th annual international applied research conference at Koforidua Polytechnic, 7th-9th July, 2014. AWARD:, Best graduating student in H.n.d Automotive Engineering for 2013 academic year (Koforidua Polytechnic)

#HRJ#38339cff-9d35-4c8f-a199-3d4d478b7d0e#

EDWARD OBENG AGYARE

+1-825-***-**** • ad4v48@r.postjobfree.com • Edmonton, AB T5X 0E6

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