Walonza T. Hall

***** *. *** *

Chicago, IL *****

ad4v41@r.postjobfree.com

Cell 773-***-****

I am a highly skilled professional with a proven track record of providing detail and prompt service to my teams and the individuals we serve. I strive for excellence and welcome the opportunity to work for a company that expects high performance as well as good work ethic. I am seeking an opportunity to utilize my skills, expertise and passionate commitment in a challenging position within a progressive organization.

Education/ Certifications:

2005-2006: Illinois Center for Broadcasting/Lombard, IL.

Concentration: Television and Radio Broadcasting/ Certified Production Assistant

2003-2005: Broadcast Journalism/ Communications/Customer Service

Concentration: Communications

1998-2000: Columbia College

Concentration: Broadcast Journalism/Communications

Experience:

Amazon: Tier 1 Associate August 2023-present

Receive inbound packages, scan into facility database, transfer packages to stowing areas.

Pick packages that have been purchased for outbound shipment, transport package from inbound to outbound area.

Problem Solver: Collect information from unrecognized packages to send or stow then sent to correct facility or area. Input product information into system in detail, modify information on a package to reduce overages.

ICQA: Simple bin count, cycle bin count count items one by one to assure we have what system is showing. As well as remove some packages and ship them to other facilities.

Learning Ambassador: Facilitate staff trainings, for seasoned employees and new hires. They are trained in various learning tools, such as OP operation, stowing, picking, receiving, cage staging, truck staging, ICQA and others roles.

Crab Bucket Seafood Restaurant Owner November 2018-October 2023

Overseen the day to day operations of the restaurant, opened and closed the restaurant, prepped and prepared food, scheduled staff, ordered stocked and restocked supplies, overseen any repairs and hosted special events.

M and M Beauty Services Owner August 2015- Mar 2019

Operated a full serve salon, supervised staff, scheduled shifts, promoted our services and kept updated records of expenses and revenues. Ordered supplies and managed day to day activities.

NAEFI Reentry Coach July 2012- July 2015

Served as a welcoming, positive, and empathetic point of contact with clients as they engage with the agency; provide informational orientations about the agency and how it works for members, partners, and others. Conducted one-on-one meetings with members to provide them with honest and productive feedback. Provided support, guidance, and assistance prioritizing necessary interventions and activities. Scheduled and facilitated reentry related programming and activities; design, coordinate, and lead groups of member in support sessions, reentry success workshops, and skill-based trainings.

Served as an external representative for the agency at community events and forums; provide information about the agency to the public through deliberate community outreach efforts which includes County jails and State prisons, neighborhood councils, faith-based congregations, and other applicable community settings.

TASC Inc. Support Staff July 2008-July 2012

Responsible for the daily operations of the program office, assist in developing systems to enhance quality, productivity, and performance. Monitored and tracked services to ensure clients needs were met Provided staff documentation that conformed to acceptable standards and codes. Represented the organization in external conferences, seminars, and meetings. Provided weekly support and progress during supervision with supervisors. As support staff I ensured that staff development trainings and team buildings activities were implemented. Record keeping and data entry to ensure service goals and objectives were being met, Monitored program expenditures to ensure facility budgets remain within the fiscal year constraints.

Great Lakes Radio: WBGX/Board Operator Jan. 2006-July 2008

Operated broadcast switchboard; Wrote and produced commercials; accounts receivable and monitored telephone switchboard.

MAAT Transitional Center: Administrative Assistant Nov. 2002-Dec. 2005

Scheduled client’s appointments, answered phones, data entry, organized client’s charts, account payable and receivable and completed monthly reports.

Computer Skills:

Microsoft Word, Excel, PowerPoint, Outlook, and Internet Explorer

References Upon Request

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