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Operations Manager Customer Experience

Location:
Brooklyn, NY
Posted:
April 09, 2024

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Resume:

Meagan Dallas Eldridge

• ad4v35@r.postjobfree.com • 929-***-****

www.linkedin.com/meaganeldridge

Experienced nightlife and hospitality specialist with 10 years of experience in hosting, bartending, managing nightclubs and restaurants along with overral customer cervice experience. Well versed in High End, Casual, and Corporate Settings. Exceptional ability to organize staff and transform the customer experience in high pressure environments. Create new VIP experiences in order to increase sales revenue.

TECHNICAL EXPERIENCE

Aloha • NightPro • 7 Rooms • Microsoft Office •

EventBrite • Toast

PROFESSIONAL EXPERIENCE

Play Sport Club

Creative Director September 2018 -March

• Managed premier client relationships and customer experiences 2020

• Create new VIP packages in order to increase sales revenue

• Oversee VIP hosts, waitresses and daily operations of the Saturday sports brunch

• Leverage social media and email marketing in order to increase the outreach to potential clients Common Ground Bar

VIP Host November 2018-February 2019

• Oversee waitresses and bussers responsible for VIP clientele services

• Book VIP tables and clientele for nightly events Red Rabbit Club

VIP Host September 2018 - January 2019

• Book VIP tables and clientele for nightly events

• Manage customer service of attendees to ensure a premium experience AM Southampton Nightclub

Host and Operations Manager May 2016 - August 2018

• Delegate responsibilities to the hosts, waitresses and bussers in order to optimize the experience for guests

• Create marketing campaigns designed to sell VIP packages to high value clientele

• As Operations Manager AM Conservatively grossed over 1.5 Million in sales. Including a venue record 150,000 dollar memorial day weekend

• Assisted with managing entire staff directly oversaw 5 employees 59 Murray

Enterprises/

Flashdancers NYC

Bottle waitress/

Hostess/Floor Manager

November 2013 - november 2023

• Develop and maintain relationships with valued customers

• Leverage relationship with valued customers to increase sales of VIP experience packages

• Liaison to High End and Celebrity Clientele

• Trusted with various managerial tasks

Catch Steakhouse

Vip Host August-January 2019

• Develop and maintain relationships with valued customers

• Leverage relationship with valued customers to increase sales of VIP experience packages Sushi by Bou Southampton pop-up

Director of nightlife June-August 2020

• Develop and maintain relationships with valued customers

• Leverage relationship with valued customers to increase sales of VIP experience packages

• Negotiation of sales in a nightlife setting

• Oversaw staff and trained them on nightlife service

• Implemented operating procedures for the popup of a multimillion dollar corporation 75 Main

Hostess Seasonal summer job

• Coordinating reservations and improving the overall customer experience

• Taking orders both over the phone and through delivery apps (such as Uber eats and Doordash.)

*References Available upon Request*

The Palace Nightclub August-november 2023

Develop and maintain relationships with valued customers Leverage relationship with valued customers to increase sales of VIP experience packages

Negotiation of sales in a nightlife setting

Oversaw staff and trained them on nightlife service Paradise Club Times Square Edition Hotel

April-November 2023

Develop and maintain relationships with valued customers Leverage relationship with valued customers to increase sales of VIP experience packages

Negotiation of sales in a nightlife setting

Oversaw staff and trained them on nightlife service



Contact this candidate