Surrey, BC V*W *X*

236-***-****

ad4v2c@r.postjobfree.com

GAGANDIP KAUR

PROFESSIONAL

SUMMARY

Knowledgeable and dedicated customer service professional with extensive experience in fitness industry. Passionate about promoting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

SKILLS

Call Management

Complaint Resolution

Product and Equipment

Knowledge

Data Entry

WORK EXPERIENCE CUSTOMER SERVICE REPRESENTATIVE 04/2022 to 12/2023

Planet Fitness

Enhanced customer satisfaction by promptly addressing concerns and providing accurate information

Assisted customers in navigating company website and signing up online, improving overall user experience

Taking calls and processing refunds and other requests such as freezing and cancelling memberships

Assisting new members with equipments and policies of gym

Proper handling of toxic chemicals while cleaning

Collaborated with team members to develop best practices for consistent customer service delivery

Training new employees

Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

EDUCATION

St Lawrence College, Kingston, ON

Associate of Arts, University Arts And Sciences - General Arts And Sciences,

LANGUAGES

English

Full Professional

Hindi

Native or Bilingual

Punjabi

Native or Bilingual

CERTIFICATIONS

CPR Certification

AED Certification

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