Virtual Booking Associate - Remote
Resume:
Eric R. McCray
*** **** **** ******, *******, NJ 07002
*********@***.***
SUMMARY OF QUALIFICATIONS
Highly experienced supervisory and customer service individual
Self-starter with excellent communication skills
Adept at sizing up situations analyzing facts and developing alternative course of action in order to achieve, even exceed desired results.
Technical Skills: Type 65 wpm. Microsoft Office Excel, Word, Outlook, PowerPoint, Leadtrac/Legal, BRA, 8 x 8, Workplace Chat, Salesforce, Saleshelp, RAM, CFT, GCS.
Sales Training Certificate, Grant Associates, NYC Mid level management training
EXPERIENCE
10/14 – Present - Remote Strategic Financial Solutions – Credit Card Debt Modification Program
Escalations Supervisor Customer Service (6 Yrs.) – Trainer, Performance Consultant, Escalated Calls. Strategist (1 Yr.) – Conducted 3.5, and 9 month Strategy calls.
Negotiator (1 Yr.) – Negotiated client’s debts with various creditors.
Client Services Representative (1 yr.)– Inbound calls, onboarding calls, Strategy calls.
03/08 to 08/14 Pinquist Tool & Die Co. Inc. Custom Metal Fabrication
Office Manager
Customer Service and Sales. Accounts Payable, Accounts Receivable, Payroll, Filing,
Invoicing, Collections and Shipping.
02/08 to 11/14 D. F. King & Co. Inc. (King Teleservices)
Call Center Supervisor (Supervise 100 – 500 Representatives)
Aid in securing the shareholders verbal vote by Proxy Solicitation thereby acting as information agent in providing critical information given by the Board of Trustees on the proposals aim at making the fund’s operations more efficient.
12/03 to 10/07 American Multi-Media, Inc.
3rd Shift Supervisor
Manage two departments. Contract Packaging and CD Packaging. Supervise 11
personnel in the assembly and production of DVD’s, Video’s, and CD’s. Operate
all machinery equipment as they pertain to job (DVD Gima, CD Gima, Video Labeler,
and Shanklin (packaging)). Conduct evaluations on employees. Perform daily
production log and end of shift reports. Requisite supplies.
7/02 to 01/03 Speedco Truck Lube, Inc.
2nd Shift Assistant Manager
Supervise 6 personnel. Handled payroll for over 15 employees. Perform daily sales
reports. Conducted monthly inventory on all merchandise. Made weekly work schedule
for employees. Performed cashier duties. Conduct evaluations on employees. Requisite all supplies needed for the operation of the store.
2/00 to 6/02 Stericycle, Inc.
Administrative Assistant
Handle accounts payable for over 50 vendors $100,000 dollars. Administered benefit
program and payroll for over 50 employees. Responsible for maintaining excellent
customer relations by resolving customer concerns on the phone or directing calls to
appropriate person for resolution.
1985 to 1999 Unites States Navy
Commander Submarine Force, U.S. Atlantic Fleet, Norfolk, VA
Administrative Supervisor
Supervise two. Receive, log and distribute incoming mail, and maintain files.
Requisition office supplies. Maintain budget of $16,000 dollars. Responsible for
safeguarding both classified and unclassified oral and written communications to include
Top Secret material. United States Submarine TUCSON (SSN 770) / Commander Submarine Squadron EIGHT, Norfolk, VA / United States Submarine HENRY CLAY (SSBN 625)(BLUE), Charleston, SC
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