Call Center Systems Engineer
Resume:
Juan F. Sanchez
Systems Engineer
Analytical Chief Information Officer with 10+ years of experience in Data Center Administration, Call Center Support and Implementation, Oracle Database Administration. Adept at data security and technology budgets. Committed to designing effective and streamlined systems and instructing team members. Skills
Excellent
Data analysis
Excellent
Computer skills
Excellent
Negotiation
Excellent
Consulting
Excellent
Staff Management
Excellent
Program oversight
Excellent
IT architecture
Very Good
Virtualization technologies
Very Good
SQL development
Excellent
ADSL Residential and commercial installations
Work History
2020-10 - Current Team Leader
Metropolitan Warehouse, Eastvale, California
8389 Baker Ave. Rancho
Cucamonga, California, 91730
****************@*****.***
Mentored and guided employees to foster proper completion of assigned duties.
Built strong relationships with customers through positive attitude and attentive response.
Documented counts and sorted finished work to promote easy access for shipping or additional processing.
Established open and professional relationships with team members which helped resolve issues and conflicts quickly.
2013-01 - 2020-03 Chief Information Officer
Ministry of Labor and Social Welfare of El Salvador, San Salvador, San Salvador Researched new technologies and chose best options for company priorities and cost-effectiveness.
Devised and wrote corporate technology procedures, modifying security policies for each worker level.
Trained staff members on computer use and updated systems. Searched for and approved purchases of new equipment. Tracked expenditures, schedule and IT systems performance progress in Inspection Software.
Managed Annual IT capital budget to measure and monitor fixed asset proposals.
Delivered cost-benefit analysis to weigh financial decision impact against desired outcomes.
Incorporated technology guidelines, controls, processes and solutions to mitigate business risks.
Developed and led large-scale technology initiatives for long-term strategic plans and solutions.
Built agile and responsive teams to maintain cloud-based and stand-alone systems.
Influenced and directed IT infrastructure to drive key business strategies and processes.
Oversaw daily administrative operations, including Ticket Service Delivery, Scheduled Maintenance and SLA.
Directed technological improvements, reducing waste and business bottlenecks.
2012-09 - 2012-12 Administrative Deputy Director
Ministry of Labor and Social Welfare of El Salvador, San Salvador, San Salvador Received and processed stock into inventory management system. Proved successful working within tight deadlines and fast-paced atmosphere.
Developed and implemented performance improvement strategies and plans to promote continuous improvement.
Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment. 2012-02 - 2012-09 Operations Manager
Central Parking Systems, Mexico City, Mexico D.F.
Devised, deployed and monitored processes to boost long-term business success and increase profit levels.
Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
Controlled daily business operations by devising and deploying short and long-range strategies to grow profitability and accomplish objectives. Managed capital funding requests of up to $2 million MXN Pesos from project approval to project closeout.
2009-06 - 2011-12 Chief Technology Officer
Ministry of the Interior of El Salvador, San Salvador, San Salvador Managed company-level architecture, platform and data configuration processes and implementation protocols.
Laid out complete business continuity plan to maintain data protection in event of natural disaster or long-term outage.
Developed and implemented long-term strategic technological blueprint. Tested security technologies on regular basis and implemented network penetration assessment tools.
Coordinated third-party vendors and client IT teams to seamlessly deliver effective solutions.
Maintained high-level knowledge of current and emerging technology development and applications.
2005-01 - 2009-06 Revenue Assurance Analyst
Claro El Salvador, San Salvador, San Salvador
Reviewed established accounting systems and historical information to identify strengths and weaknesses of existing methods and controls. Recommended financial solutions in relation to tax implications. Kept case data and contact information up to date to expedite proceedings.
Evaluated Mobile Roaming data to assess compliance with legal standards of care and accuracy.
2002-11 - 2004-12 ADSL Technician
Claro El Salvador, San Salvador, San Salvador
Proved successful working within tight deadlines and fast-paced atmosphere.
Worked with VIP customers to understand needs and provide excellent service.
Delivered Built ADSL Infrastructure to customer locations within specific timeframes.
Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment. 1998-01 - 2002-11 Chief International Transmission Management Center Claro El Salvador, San Salvador, San Salvador
Technical advisor for satellite transmission for ABC News. International Relations with telecommunications operators of United States and Europe
Development and execution of project operation of equipment voice compression in a subsidiary of Telecom Guatemala to carry traffic International voice and data.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Worked flexible hours; night, weekend, and holiday shifts. 1992-06 - 1997-12 ITMC Technician
Claro El Salvador, San Salvador, San Salvador
Used critical thinking to break down problems, evaluate solutions and make decisions.
Served customers in a friendly, efficient manner following outlined steps of service.
Education
2000-01 - 2006-09 Systems And Computing Engineer: Computer System Administration
Universidad Tecnologica De El Salvador - El Salvador 1998-01 - 2000-01 Technician in Telecommunications: Computer Networking And Telecommunications
INCATEL-ANTEL - EL SALVADOR
Certifications
1995-09 Certified Digital Radio Operator, Siemens Brazil 1995-11 Digital Systems, AT&T Mexico D.F.
2001-07 Satellite Modem Training
2020-11 Certified Forklift Operator, Metropolitan Warehouse 2020-11 Certified Electric Pallet Jack Operator, Metropolitan Warehouse Software
Excellent
.NET
Excellent
EFI DATA
Good
CCNA
Excellent
ECI/ Telecom
Excellent
MS Office Suite
Excellent
MS Visio Planning
Contact this candidate