Customer Service Environmental Services
Resume:
Luigi Acevedo
** ****** ******, ***** **********, RI 02904
Cell: 401-***-**** **************@*****.***
Professional Summary
Bilingual (Spanish/English) Professional., Customer focused, Trustworthy, Leader. Team Player experienced in various professional settings. Fast-learning, enthusiastic about working in a professional setting. Licenses
CPR Certification / EKG Trained
Skill Highlights
Proficient in use of TRAKKAR Staff Development/Training Proficient in Teletracker Quality Assurance Audits Proficient with XENEX procedures Dependable, responsible professional Strong Interpersonal skills with staff Computer Skills Responsible for scheduling Strong Organizational Skills Excellent Customer Service Skills Quick Problem solver Calm and level-headed under stress Strong customer centered interaction skills Able to lift 50 pounds
Professional Experience
ARAMARK FACILITY SERVICES
Environmental Services Supervisor
August 2018-Current
Providence Public Schools
167 Valley Street, Providence RI 02909
Responsible for daily Quality Inspections of Environmental Services procedures in 18 schools. (85 associates) Inspections include routine cleaning, maintenance as well as maintaining enhanced COVID procedures/standards. Staff training and development. Staff scheduling. Project management. Inventory/ordering of supplies. Working close with each school administration teams to ensure excellent customer service. SODEXO HEALTHCARE
Environmental Services Manager 1 / Patient Transport Manager May 2014 to February 2018
Memorial Hospital of Rhode Island / Care New England 111 Brewster Street, Pawtucket RI 02860
Responsible for the day to day housekeeping of the patient units. Terminal cleaning as needed. Extensive patient contact. Provide excellent customer service to our patients and staff. Responsible to ensure all regulatory and Infection Control requirements are maintained. Scheduling, Staff development – 35 FTEs. Facility closed. National Aviation – Warwick, Rhode Island
January 2011 to October 2012
Passenger Assistant – T.F. Greene Airport
Prepare the aircraft for departure. Assist passengers (children, elderly, physically impaired, etc) board and exit the aircraft.. Our Lady of Fatima Hospital – North Providence, Rhode Island January 2008 to January 2011
Environmental Service Aide / Central Patient Transport Aide Responsible for the day to day cleaning of the patient units, ORs, ER etc. Responsibilities include the transporting of patients throughout the facility.
Volunteer
International Institute of RI - Providence, RI
Worked with clients to help with skills necessary here in the US. Taught computer skills, read to the clients. Assisted student clients with homework assignments.
Education and Training
Diploma / Certificate : Medical Assistant, 2010
Lincoln Technical Institute - Lincoln, RI, USA
Experience / Externship RI Free Clinic 2010
Responsible to take/record vital signs, administer EKG testing, injections, urinalysis, make patient appointments, late (Spanish/English)
References
Ramone
Supervisor– Providence Public Schools
ARAMARK FACILITY SERVICES
Joseph Giuliano
Senior Area General Manager
Sodexo Healthcare / Care New England
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