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Cory Knowles

Houston, Texas, United States ad4uzl@r.postjobfree.com 817-***-**** https://www.linkedin.com/in/cory-knowles-b71986b2/ SUMMARY

Experienced warehouse manager with 10 years of expertise in overseeing operations, inventory management, and logistics. Proven track record in optimizing efficiency, reducing cost, and ensuring on-time delivery. Seeking the position of warehouse manager to leverage extensive experience in streamlining supply chain processes and driving overall operational excellence. EXPERIENCE

Guest Relations

NCL August 2021 - Present, Remote

• Resolved pre/post voyage customer concerns and issued compensation guidelines for over 7,200 annual cases, increasing satisfaction by 2%.

• Audited over 10,000 customer profiles, 8,000 voyage documents, and 2,000 reports with 99% accuracy as a subject matter expert. Optimized website and app functionality for over 10,000 users, and assisted 200+ travel partners with over 5,000 reservations and navigation queries.

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• Acted as liaison for over 1,000 correspondences received by executive officers and senior management including SVPs and President's office. Warehouse Manager

Future Metals LLC May 2011 - February 2021, Arlington, TX Managed a team of 12 in the metals distribution center, implementing a lean program that reduced operational costs by 10% ($122,000 annually).

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Forecasted workloads for a 50,000 sq ft facility and allocated resources through cross-functional collaboration, aligning to 100% of objectives.

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• Conducted over 10,000 quality inspections annually, verifying 100% vendor compliance with OSHA/DOT standards and 95% SLA adherence.

• Built & launched a Lean Principles program via SQDIP company-wide to eliminate waste, reduce cost, and measure KPIs.

• Coordinated and optimized transportation activities to ensure timely and cost-effective delivery of orders with our 3PL. Store Supervisor

Office Max April 2004 - May 2011, Dallas, TX

• Supervised a team of 16, boosting sales by 25% ($270,000 annually) by driving operational efficiencies and coaching staff. Oversaw all store operations including $3M inventory, $8M annual sales, 15,000 e-commerce orders, and service for 2,000+ customers monthly.

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• Engaged associates in daily operations through open communication and team meetings. EDUCATION

High School Diploma

Desoto High School • Desoto, TX • 1997

CERTIFICATIONS

Inventory Management Foundations

LinkedIn Learning • 2021

• Certified in effectively analyzing and controlling inventory. Lean Six Sigma

Project Management Institute (PMI)® • 2020

• Certified to improve performance and systematically remove waste. Process Improvement Foundations

Project Management Institute (PMI)® • 2020

• Certified to improve the three most critical aspects of business processes: time, quality, and cost. SKILLS

Microsoft Office, Google Suite, Lean Six Sigma, Logistics, Process Improvement, Quality Assurance, Inventory Management, Distribution Operations, Warehouse Management, Lean Manufacturing

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