Security Clearance Customer Service
Resume:
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Role Player ( Iraqi & Other Arabic dialect:(**18 - 2022)
I worked with Global Dimensions and Lukas company as a role player / Arabic Language
CERTIFICATION
MASTER IN BUSINESS ADMINISTRATION
University of Phoenix
June, 2017
BACHELOR OF ARTS IN ENGLISH LITERATURE
Al-Turath University
1994 - 1995
EDUCATION
Management
Translation
Journalism
Finance
Customer Service
Enigma 9
Cultural Advisor- Security Clearance/ Air Force 11/2020 – present
Confer with professionals from various fields with Air Force and Army overseas. • Liaise with various community groups • Develop and organize community events and activities • Evaluate cultural needs of individuals and groups within a community • Offer academic and career ...
Lukos – Role Player with clearance, Temporary contract
10/2020 – 2020 - Security Clearance
SSG
Security Officer
06/2020 – 10/2020
LIS Solutions
Cultural Advisor/ Linguist CAT II- Secret Clearance
12/2019 – 04/2020
Confer with professionals from various fields with Air Force and Army overseas. • Liaise with various community groups • Develop and organize community events and activities • Evaluate cultural needs of individuals and groups within a community • Offer academic and career ...
CACI International
Background Investigator
05/2019 to 11/01/2019
Investigators conduct background investigations on a full-time basis in support of national security, initially focusing on casework for the NBIB. Casework for other contracts are assigned based on Investigator qualifications and business need. Primary duties include but are not limited to, conducting background investigations to determine employment suitability of persons who require access to sensitive or classified U.S. Government information. Investigators conduct face-to-face interviews with the subject and his/her neighbours, employers, friends, and family. Investigators also perform record searches at police agencies, courthouses, educational institutions, financial institutions,
and medical/mental health facilities.
Verisys Corporation
Production Analyst
03/2019-05/2019
Primary Tasks and Responsibilities
*Research and evaluate Health Care Providers for external customers
*Work as part of a team to provide on-time results
*Maintain a high level of quality for both internal and external customers
American National Insurance- internship
02/01/2019 – 03/06/2019
Management training
Linguist/Cultural Adviser contractor with DOD(Iraq)
Global Dimensions
09/2018- 01/2019
Translating documents (English-Arabic) and interpreting
Licensed Casualty & Property Insurance Agent
Office managerAllstate Salt Lake City 11/2017 – 08/2018
Provided customer services through sales, retention and engagement solutions
*Presented and sold insurance policies to new and existing clients
*Developed and calculated suitable plans based on client’s needs
*Resolved client inquiries and complaints
*Expanded business reach through networking techniques
*Complied with insurance standards and regulations
*Tracked and identified areas of improvement
Bus Operator
Utah Transit Authority Salt Lake City 10/2013 - Present
Improved quality of life by reducing traffic and providing customer service
*Operated UTA passenger buses while assuming the safety of customers and equipment
*Performed standard pre/post trip vehicle inspections
*Communicated appropriate information to customers and supervisors
*Collected appropriate fare from passengers
HR Intern
UPS Salt Lake City 4/2017 – 7/2017
Supported HR Department to provide creative solutions to internal needs
*Recruited prospective employees to UPS jobs
*Performed recruitment calling campaigns
*Presented at new employee orientation
*Onboarded new employees with new hire paperwork
TOP SECRET/CI POLYGRAPH 2023
DOD Gov Contractor/ Deployments
1-ATF CONTRACTOR WITH PMS COMPANY
Special Investigator
July 20023 to present
2-Torden
2022
Arabic Linguist CATII/ Secret Clearance
3-Cultural advisor with Enigma International
Linguist CAT II/ Security Clearance
2020-2021
Deployment / UAE(Enigma 9
Cultural Advisor- Security Clearance/ Air Force 11/2020 – present
Confer with professionals from various fields with Air Force and Army overseas. • Liaise with various community groups • Develop and organize community events and activities • Evaluate cultural needs of individuals and groups within a community • Offer academic and career ...)
4-Cultural advisor LIS company (Deployment with Air Force as a contractor/ Jordan) 11/2019-04/2020
5-(Enigma 9
Cultural Advisor- Security Clearance/ Air Force 11/2020 – present
Confer with professionals from various fields with Air Force and Army overseas. • Liaise with various community groups • Develop and organize community events and activities • Evaluate cultural needs of individuals and groups within a community • Offer academic and career ...)
6-CACI International / Background Investigator 05 to 11 2-19 (Investigators conduct background investigations on a full-time basis in support of national security, initially focusing on casework for the NBIB. Casework for other contracts are assigned based on Investigator qualifications and business need. Primary duties include, but are not limited to, conducting background investigations for thepurpose of determining employment suitability of persons who require access to sensitive or classified U.S. Government information. Investigators conduct face-to-face interviews withthe subject and his/her neighbors, employers, friends, and family. Investigators also perform record searches at police agencies, courthouses, educational institutions, financial institutions,
and medical/mental health facilities.)
7-Global Dimensions/ Linguist CAT 11 – Iraq/
2018-2012
Insurance & Management
Insurance Agent with ALLSTATE Insurance Company
11/2-17 – 08/2018
Farmers Insurance Agent
08/2021- 03/2022
Security
Allied Universal
Cleared security officer.
04/2023 – 07/2023
PARK CITY TRANSIT – Full Time
OPERATOR III- Training Department
09/2022 – 04/2023
HR intern for UPS =in Salt Lake City 2017
I was recruiting, and providing orientation for new hire employees.
Garda world Security/ Armed Security guard/ National Guard location/ Security clearance
03/2022 – 06/2022
12/2013 – 06/2019
Farmers insurance agency owner
Managing, Marketing and Selling P&C Insurance.
2021 –2022
Allstate Insurance / Insurance Agent/ Agency Manager
11/2017 – 8/2018
Utah Transit Authority / Operation
10/2013 – 06/2019
Walmart Pharmacy Tech
09/2011 – 10/2013
Investigators conduct background investigations on a full-time basis in support of national security, initially focusing on casework for the NBIB. Casework for other contracts are assigned based on Investigator qualifications and business need.Primary duties include, but are not limited to, conducting background investigations for thepurpose of determining employment suitability of persons who require access to sensitive or classified U.S. Government information. Investigators conduct face-to-face interviews withthe subject and his/her neighbors, employers, friends, and family. Investigators also perform record searches at police agencies, courthouses, educational institutions, financial institutions,
and medical/mental health facilities.
Verisys Corpora/tio
Production Analyst
03/2019-05/2019
Primary Tasks and Responsibilities
Research and evaluate Health Care Providers for external customers
Work as part of a team to provide on-time results
Maintain a high level of quality for both internal and external customers
American national insurance- internship
02/01/2019 – 03/06/2019
Management training
Linguist/Cultural Adviser contractor with DOD(Iraq)
Global Dimensions
09/2018- 01/2019
Translating documents (English-Arabic) and interpreting
Licensed Casualty & Property Insurance Agent
Office managerAllstate Salt Lake City 11/2017 – 08/2018
Provided customer services through sales, retention and engagement solutions
Presented and sold insurance policies to new and existing clients
Developed and calculated suitable plans based on client’s needs
Resolved client inquiries and complaints
Expanded business reach through networking techniques
Complied with insurance standards and regulations
Tracked and identified areas of improvement
Bus Operator
Utah Transit Authority Salt Lake City 10/2013 - Present
Improved quality of life by reducing traffic and providing customer service
Operated UTA passenger buses while assuming safety of customers and equipment
Performed standard pre/post trip vehicle inspections
Communicated appropriate information to customers and supervisors
Collected appropriate fare from passengers
HR Intern
UPS Salt Lake City 4/2017 – 7/2017
Supported HR Department to provide creative solutions to internal needs
Recruited prospective employees to UPS jobs
Performed recruitment calling campaigns
Presented at new employee orientation
On boarded new employees with new hire paperwork
Pharmacy Technician
Walmart Salt Lake City 11/2011 – 10/2013
Supported Pharmacy Department to provide excellent customer service
Filled prescriptions while following details procedures
Processed health insurance claims into our system
Performed data entry information
Journalism Diploma
British Broadcast Corp.
2006
Pharmacy Tech Diploma
Salt Lake City
2010
CERTIFICATION
Master’s in business administration
University of Phoenix
June 2017
BACHELOR OF ARTS IN ENGLISH LITERATURE
Al-Truth University
1994 - 1995
EDUCATION
Management
Investigation
Translation
Journalism
Finance
Customer Service
EXPERIENCE
Motivated, and committed to continuous improvement candidate.
EXPERTISE
PROFESSIONAL PROFILE
P : 385-***-**** E:************@*****.*** L:Shakir_Shukor A:Sandy, Utah
REFERENCES
Insurance
Sarhan Insurance Company with ALLSTATE 11/2017 0 08/2018
Provided customer services through sales, retention and engagement solutions
*Presented and sold insurance policies to new and existing clients
*Developed and calculated suitable plans based on client’s needs
*Resolved client inquiries and complaints
*Expanded business reach through networking techniques
*Complied with insurance standards and regulations
*Tracked and identified areas of improvement.
Training & Driving
Clean record for all driving history.
PARK CITY TRANSIT – Full Time
OPERATOR III- Training Department
09/2022 – 03/2023
Velocity Trucking- Full Time
08/2022 to 09/2022
Driving doubles -tanker
Resigned due to long shifts and have to do at least 20 hours overtime every week.
H & M Trucking Brothers
03/2022 to 04/2022
Driving dry van
Resigned due to short deployment as gov. contractor.
UGL trucking
03/2021 to 05/2021
Driving dry van
Resigned because the company was in IL but I live in UT.
I have 6 more months driving doubles for FedEx in 2013 but I do not remember the contractor’s name, he is out of business now.
ALFA EXPRESS
03/2020 – 05/2020
Warner Enterprise
11/2010 to 04/2011
Driving dry Van
EXPERIENCE Continued
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