Feleshia Hughes

Humble, TX *****

ad4uxb@r.postjobfree.com

+1-832-***-****

Experienced Customer Service Representative

Work Experience

Customer Interaction Specialist

Cater 2 U LLC - Houston, TX

May 2016 to February 2024

Making outbound calls to potential catering clients, Handling inbound calls, answering questions about

our services. Processed payments, assisted staff with their daily duties as a lead customer interaction

specialist. Assited as needed with event setups

Customer Service Representative

Affiliated Computer Services - Houston, TX

August 2009 to March 2016

Provided customer support for wireless provider. Assisted with account information, product upgrades,

accepted payments, and provided moderate technical support.

Customer Service (Remote)

State Farm Insurance - Houston, TX

January 2007 to July 2009

Provided customer support to insurance customers and assisted agents by updating accounts and

processing payments in a high volume call center

Customer Service Representative

Sitel Corporation - Birmingham, AL

January 2005 to November 2006

Provided customer service and moderate technical support for wireless provider

Technical Support Representative

Teletech Corporation - Fairfield, AL

March 2000 to October 2004

Assisted customers with connection issues and e-mail issues by providing technical support via phone

Education

Houston Community College

May 2017

Ensley Magnet High School - Birmingham, AL

May 1992

Skills

• Customer Support

• Data Entry

• Time management

• Microsoft Excel

• Upselling

• Customer Care

• Typing

• Computer Operation

• Call Center

• Customer Service

• Phone etiquette

• Microsoft Outlook

• Provide great customer service for a flourishing company. Microsoft Word Excel Powerpoint Typing (60wpm). Verbal Communication Skills: Good with customers. Authorized to work in the US for any employer

• CSR

• Computer Literacy

• Microsoft Word

• Technical Support