Grace E. Comstock

***** ******** ***, ***** ****, MI 48030

248-***-****; ad4uwv@r.postjobfree.com

Objective: To obtain a position where my creativity and job skills will be appreciated. Education:

High-Tech Institute, Phoenix, AZ, 10/2007, GPA 3.53, Unaccredited AD Computer Science

Macomb Community College, Warren, MI, 8/98-9/99, Graphic Arts Major, GPA 3.5

Oakland Community College, Royal Oak, MI, 9/90 - 9/92, Liberal Arts Major, GPA 3.89

Hazel Park Adult Education, Hazel Park, MI, 9/88-6/90, Valedictorian, GPA 4.2 Work Experience:

February 14, 2019 to Present: Flagstar Bank, 5151 Corporate Drive, Troy, MI 48098. Senior Business Representative, Call Center. Trained in Architect, CashEdge, PartnerCare, Client Services, DNA, Cisco Finesse, Zelle, and other applications to enhance customer experience with Flagstar Bank. Able to troubleshoot problems and provide solutions in a timely manner. Experienced in providing balance inquiries, filing disputes, performing password resets for 24 Voice and Architect, documenting case details, educating customers about products and services, answering questions, providing debit card support, and instructing customers how to operate online and telephone banking. Trained to assist Mortgage Servicing and Solution Center with Online Banking questions and debit card issues. Have assisted with the mentoring of New Hires; Have taken and incorporated several STAR courses in daily business activities. Also trained in Chat procedures, and can expertly assist two clients at the same time.

October 2018 to February 14, 2019: Kelly Services, 295 Kirts Blvd, Troy, MI. Provided customer service for Flagstar Bank in their Call Center through Kelly Services. Trained in Architect, CashEdge, PartnerCare, Client Services, DNA, Cisco Finesse, Zelle, and other applications to enhance customer experience with Flagstar Bank. Able to troubleshoot problems and provide solutions in a timely manner. Experienced in providing balance inquiries, filing disputes, performing password resets for 24 Voice and Architect, documenting case details, educating customers about products and services, answering questions, providing debit card support, and instructing customer how to operate online and telephone banking.

July 2016 to January 2019: Advisacare, 3290 W. Big Beaver Road, Troy, MI 48083. Administrative Assistant. Job duties include: Office: answering phones, filing, faxing, designing newsletter, assisting with payroll (data entry, assigning payrates, scrutinizing schedules), organizing file room; left office position in August 2017. Field: assisting clients with daily activities, including cooking, cleaning, transporting, organizing, animal care; filling in shifts as an HHA (home health aide); have been Field Employee only since October 2017. Retired October 2018.

Jan 2008 - Jan 2016 - Purple Heart Service Foundation, PO Box 49, Annandale VA 22003. Supervisor: Jeff Pannela 888-***-****. Worked in several Departments; Titles (7 years), Donor Service Representative

(taking Donations), Donor Service Group (arranging towing services). Duties included: researching and finding placements for scrap vehicles, assisting donors in completing their donations, advising donors on what paperwork they needed for title problems, database management, vendor compliance supervision and providing customer service. Job ended when company downsized and outsourced their car program to an Auction House Chain.

Jun 1990 – Jun 2013. BluePrints For Communication, Inc., 459 W. Willow Hwy, Lansing, MI 48917. Phone: 517-***-****, President: Sharon Spencer. Job title: Product Design Specialist/Office Manager. Duties include IBM computer management, organizing mailings, database management, typesetting, aiding in presentations and exhibits, customer service, invoicing, book-keeping. Primary duties include creating products for educational market, website development and management, technical and creative writing. Computer programs used in IBM category. Web Address: www.blueprints4writing.com Job ended when Ms. Spencer retired and moved to Florida.

IBM & MAC Programs

Pagemaker 5-7, WordPerfect 5-8, Paint Shop Pro 3-8, Adobe Photoshop CS, Adobe Illustrator CS, Quick Books Pro 2003, Quicken ‘99, Microsoft Works 2003-2010, Presentations 7-8, Dreamweaver, Flash 8, Adobe Creative Suite CS, Adobe Acrobat 9 Standard, Microsoft Office 2019, Navigator, Corporate Connect, Fiserv DNA, Online Banking Programs, Nautilas, Salesforce Database Management.

Other Job Skills:

telemarketing (26 years)

collections (2 years)

janitorial work (5 years)