Business Administration Customer Service

Alissa Kenne Mokem

240-***-**** / ****************@*****.***

Education Bachelor of Business administration, Expected Graduation 2027 Trinity Washington university, DC

Bachelor of Business administration in Finance, 07/2023 to 12/2023. Advanced Diploma, June 2023

The bridge International School, Douala, Cameroon. Job Experience Accountant assistant, 2021-07 to 2021-10; 2022-09 to 2022-12. SOCEPROB SARL

• Took down all the money coming in and out of the compagnies bank.

• Helped in calculating the gain the compagnie made at the end of each month.

• Helped the accountant to make sure there is no theft or error in the compagnies bank, and accountant system.

Customer service representative. June 2021- June 2023. SOCOPRESDIP SARL.

• Dynamic service Professional experience in both call-center and center and retail store settings.

• Excel in listening to customer needs, articulating product benefit and creating solutions that provide value to the customer.

• Build and maintain enduring customer to boost sales and generate repeat business.

• Respond to telephone inquiries, providing quality service to customers and associates inquiring about the availability of products or other status of orders.

• Listen attentively to caller needs to ensure a positive customer experience.

• Access electronic and paper cataloging system to look up product information and availability.

• Strive quick complain resolution; commended by supervisor for the ability to resolve problems on the first call and avoid escalation of issues.

• Excel within a service-oriented company, demonstrate a talent for communicating effectively with customers from diverse background. Chef/Waitress, 2022-11 – 2023-01

REBECCA CENTER MARKET.

• cooked local dishes of Cameroon in the restaurant.

• Took orders, serve the order and clean the tables.

• Helped in producing the restaurant ice cream as well. Community service Member of a charity group called GWAGs, 2021-12 – 2022-12 Douala, Cameroon.

• Gathered funds and gift from people, companies, and all those willing to give, for orphans.

• Provided the gifts to the orphans.

• Organized games for the orphans and made them win prices.

• Organized sessions with robotic companies to help the orphans, to learn more things about the digital world.

Honors/ Awards International student Academic scholarship, 2023-2027 Global Learning community Housing scholarship, 2023-2027. Leadership/Activities Captain of my house for interhouse competitions, 2022-09 – 2023-06 Library prefect, 2022-09 – 2023-06

Lead singer in school choir 2021-09 – 2023-06

Member of school orchestra 2021-09 – 2023-06.

Skills Microsoft office such as (such as word, PowerPoint, Excel etc) Language ( French, English)

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