Customer Service Unit Manager

CAREER SUMMARY

• Senior Operations and Quality-Focused Leader leveraging a background in hands-on

technical strategies to ensure operational optimization, process streamlining, and best- in-class quality, ultimately exceeding business objectives and aggressive goals.

• Served as the accountable manager to the FAA, successfully reinstating the 145-repair station certificate by ensuring 100% compliance.

• Generated $485K revenue by adding a Weld Repair Station, transforming the facility into a mini MRO (Maintenance, Repair, and Overhaul) center.

• Served as Business Unit Manager, leading a diverse team of 130 members (30 salaried and 100 hourly), promoting collaboration and efficiency.

• Took charge of a machining unit that contributed $16.5M annually to the site's total revenue of over $140M, displaying adept financial and operational management.

• Recognized with the prestigious UTC Leadership Award at Pratt & Whitney for exceptional leadership abilities.

PROFESSIONAL WORK EXPERIENCE

ADVANCED TURBINE ENGINES, LLC

Quality Improvement Manager/Chief Inspector 2023 – 2024

• Established and enforced quality standards, procedures, and best practices.

• Conducted regular audits and inspections to ensure compliance with quality requirements.

• Investigated and addressed customer complaints or quality issues promptly and effectively.

• Worked with customer service teams to address issues and implement corrective actions.

• Focused on risk management by collaborating with relevant stakeholders to identify and assess potential risks to quality and develop strategies to mitigate these risks.

• Collaborated with the procurement team to ensure that suppliers meet quality standards. QUALITY AIRCRAFT ACCESSORIES – FORT LAUDERDALE, FL General Manager 2022 – 2023

• Spearheaded the successful structural build-out of a new Fort Lauderdale facility for Aircraft Accessories and Weld Repair, enabling seamless business expansion.

• Forged constructive relationships with city and county officials, securing a Certificate of Occupancy in a timely manner.

• Seamlessly managed crucial relationships with General Contractors, Electricians, and Equipment and Material Suppliers, ensuring high-quality work and timely completion of projects.

• Oversaw operations, quality, and procurement for two business entities, aligning operations with business goals.

• Implemented new processes and procedures, focusing on improving efficiency and productivity across the organization as an operations Subject Matter Expert.

• Served as the accountable manager to the FAA, successfully reinstating the 145-repair station certificate by ensuring 100% compliance.

• Efficiently managed revenue and margin percentage, leading to optimized profitability.

• Championed employee career development and succession planning, fostering a high-performance work environment.

• Built a dynamic team of 7 from scratch in a newly acquired small shop, leading the project from a blank canvas to a fully functioning unit.

• Generated $485K revenue by adding a Weld Repair Station, transforming the facility into a mini MRO (Maintenance, Repair, and Overhaul) center.

Bradley S. Hill, Jr.

Hallandale Beach, FL 706- 527- 9127 *****@**********.*** LinkedIn

• Operational Leadership

• Quality Management Initiatives

• Technical Strategy & Solutions

• Aviation/Aerospace Industry Expertise

• Goal Attainment

• Performance Improvement

• Team Leadership & Development

• Collaboration & Communication

• Strategic Planning

• Revenue Growth & Generation

• Cost/Budget Management

• MS Office SAP Epicor XA ERP

CORE COMPETENCIES

HOWMET AEROSPACE – MIDWAY, GA

Business Unit Manager 2020 – 2022

• Devised and executed strategic plans aligned with business objectives, notably enhancing safety, quality, productivity, and financial performance metrics.

• Oversaw management of capital/expense budgets, forecasting financial needs and ensuring fiscal responsibility.

• Successfully achieved key performance indicators such as schedule attainment, on-time delivery, and yield improvement, with an impressive year-to-date result of 97%.

• Conducted comprehensive performance and succession planning reviews for both salaried and hourly employees, driving professional development and talent retention.

• Implemented significant process improvements, boosting productivity by 41% year-to-date.

• Led a diverse team of 130 members (30 salaried and 100 hourly), promoting collaboration and efficiency.

• Took charge of a machining unit that contributed $16.5M annually to the site's total revenue of over $140M, displaying adept financial and operational management.

• Transformed the Machining Unit's performance from a quality perspective, dramatically improving the customer scorecard and meeting service standards.

• Fostered a positive work environment, substantially improving employee morale and overall workplace satisfaction. PRATT & WHITNEY – COLUMBUS, GA

Operations Supervisor 2017 – 2020

• Formulated and executed plans to accelerate business objectives, specifically focusing on quality assurance, continuous improvement, and key financial metrics.

• Met metrics across cost efficiency, product quality, timely delivery, and environmental health and safety standards.

• Managed capital and expense budgets for assigned cell due to strong fiscal responsibility and resource allocation.

• Orchestrated and executed efficient planning schedules, optimizing workflow and productivity.

• Conducted in-depth performance and skill reviews for operations technicians, powerplant mechanics, and inspectors, supporting career growth and skill enhancement.

• Expedited implementation of root-cause corrective actions to uphold stringent quality standards and reduce operational inefficiencies, ultimately being recognized with the prestigious UTC Leadership Award for exceptional leadership abilities.

• Developed a comprehensive Inspector Training Course to enhance quality inspection processes and competency.

• Mentored and fostered professional development across a diverse group of employees, managing over 65 direct reports with tact, agility, and efficiency.

• Spearheaded multiple process improvement projects that resulted in significant cost savings and operational efficiency.

• Created standardized training protocols for inspectors, promoting consistency and high level of proficiency across team. Operations Technician 2007 – 2017

• Led an operations technician team in disassembling and inspecting engines, ensuring the accuracy of maneuvers and maximizing operational efficiency.

• Conducted meticulous examinations of engine sections, accessories, and component parts, determining the need for service and repair while ensuring optimal engine functionality.

• Demonstrated proficiency in accessing electronic engine manuals, leveraging an extensive knowledge of corporate policies and procedures to facilitate achievement of organizational objectives.

• Developed documentation and charts to elevate standard processes, contributing to operational efficiency and quality.

• Managed team of 5 with a focus on planning initiatives and employee development to enhance team performance.

• Actively participated in continuous improvement initiatives, leveraging analytical abilities to identify areas for optimization and implement effective solutions.

Additional Experience:

Kysor/Warren – Brazing Technician

CEMEX (Lafarge North) – Plant Manager

Federal Express – Dock Operator

EDUCATION & CERTIFICATION

University of Phoenix Bachelor of Science, Business Management Troy State University Master of Science, Sports & Fitness Management/Administration ACE Certification, (Champion) ACE

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