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Regional Manager Customer Service

Location:
Edmonton, AB, Canada
Posted:
April 08, 2024

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Resume:

Del Shupenia

Phone: 587-***-****

Email: ad4uv2@r.postjobfree.com

*****-*** ******, ********, **, T5L 0G8

PROFESSIONAL SUMMARY

A seasoned professional who practices continuous learning. Hands-on skill in the successful implementation of effective operations producing positive results. Development and application of cost effective and innovative strategies. Proven ability to analyze critical requirements, identify deficiencies and potential opportunities resulting in the successful acquisition of new clients, increased reliability and repeatability of processes that improved revenue and customer retention.

ACCOMPLISHMENTS

• Regional Manager for Impact Security Group: Northern Alberta and British Columbia

• Regional Manager for Blue Star Systems, Edmonton AB

• 6 Years Military Service

• 2 Years as V.I.P. Close Protection Officer

• 2 Years Engineering Program University of Alberta

• NAIT certified in MS Office Professional

• Outstanding leadership qualities, successful in motivating personnel

• Exceptional communication and interpersonal skills

EMPLOYMENT HISTORY:

• Parts Person PartSource, Edmonton, AB 2022 - 2023

• Customer Service Representative West Coast Reduction, Edmonton, AB 2021

• Property Management/Maintenance Raffard Contracting, Edmonton, AB 2019 - 2020

• Driver/Fleet Supervisor Centennial Food Services, Edmonton, AB 2013 - 2018

• Operations Manager Safety Net Security, Edmonton, AB 2009 - 2012

• Regional Manager Impact Security Group, Edmonton, AB 2008 - 2009

• Night Supervisor ATCO/Frontec, Edmonton, AB 2007 - 2008

• Operator/Producer Standard Radio Inc., Edmonton, AB 2005 - 2006

• Regional Manager Blue Star Systems, Edmonton, AB 2000 - 2003

• Jet and Inventory Control Blue Falls Manufacturing, Edmonton, AB 2000

• Shipper/Receiver/Driver Centennial Food Services, Edmonton, AB 1999

• Security Office City Hall, Edmonton, AB 1998 - 1999

• Customer Service Certified Rentals, Edmonton, AB 1997 - 1998

• Shipper/Receiver/Warehouse Wire Rope Industries, Edmonton, AB 1993 - 1995

• AWS/LWS/SW Tech Canadian Armed Forces Canada 1987 – 1993

SKILLS AND COMPETENCIES

• Qualified in Computer/Electronics/Telecom repair and maintenance

• Qualified in Telecom repair and maintenance

• 35 years experience working with IBM PC’s

• Knowledgeable in the following programs:

EXCEL Word ACCESS

FireFox Internet Explorer Chrome

Simply Accounting PowerPoint Word Perfect

MANAGEMENT AND INTERPERSONAL SKILLS

• Western Regional Manager Impact Security Group, 120 Staff

• Regional Manager of Edmonton branch for Blue Star Systems, 15 Staff

• President of First Year Engineering class at the University of Alberta

• Special Weapons Tech assigned to various Canadian and NATO units

• Command of Arm/Disarm crews and Load/Unload crews

• Command of BDF Squad, CFB Cold Lake

• EOD/IEDD to British Military

PUBLIC RELATIONS

• Liaison and Customer Service for all clients in Northern Alberta and B.C.

• Public Relations while performing Security and Alarm Dispatch at Edmonton City Hall

• Conducted public relations Survival Training for parents of children in Air Cadets

• Public Relations and Hotel Security at Greenwood Inn

• Civilian Liaison for Cold Lake and Edmonton air shows, 419 Tac Fighter Training Squadron

COMMUNICATION SKILLS

• Environmental Survival Instructor for Outward Bound programs

• Directed and Established Security Officer call-in system for Impact Security

• Customer sales and product delivery for Wire Rope Industries

• Customer sales and service calls for Blue Star Systems

EDUCATION:

Advanced Education:

• Concordia College

• University of Alberta

General Education:

• Eastglen Composite High

• M.E. Lazert High

C.A.F. (Canadian Air Force) Technical Schools:

• C.A.F. P.O.E.T. (Performance Oriented Electronics Training), CFB Kingston, ON

• A.W.S. (Air Weapon Systems) Technician, CFB Borden, ON

• L.W.S. (Land Weapon Systems) Technician, CFB Borden, ON

• S.W. (Special Weapons) Technician, CFB Borden, ON

• Many other Courses and Qualifications, Canada, USA, UK

Additional information available on request. References available on request.



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