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Test Engineer Customer Experience

Location:
Frankfurt am Main, Hesse, Germany
Salary:
70000
Posted:
April 08, 2024

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Resume:

ABOUT ME

• A result-oriented professional, with *5+ years of experience in

Network Testing, Implementation & Executing Networking Infrastructure Projects in Networking & Telecom sector

• Have 10+ years of experience working in Germany and have a valid Permanent Residence.

• Worked on managing customer network, implementation of new customer premises equipment and

• Rich knowledge of TCP/UDP, DNS, VLAN, TR-069, Orchestration, NETCONF, MQTT, CallHome, Virtualization and basic knowledge on Cloud computing.

• Passionate about learning new technologies and solutions

• Skilled in configuring, planning, designing, installing, and troubleshooting of Routers & Switches as per organizational requirement

• Delivered a high-quality customer experience, elevated customer satisfaction, while adhering to the SLAs & work processes WORK EXPERIENCE

Rajashekar Devara

pu

Date of birth: 07/12/1980

Nationality: Indian

Gender: Male

CONTACT

No.25, DNR Nilayam, 3rd

Cross Govindappa Road, R S

Palya,

560033 Bengaluru, India

(Home)

devarapurajashekar@gmail.c

om

+91-890*******

01/09/2023 – CURRENT Bengaluru, India

• Internal movement from Ekinops Germany to Ekinops India location.

• Working as Senior Test Engineer and responsible to carry out all testing activities.

• Planning of Test Execution for every GA release to customer.

• Extensive hands-on experience in functional, System performance and regression testing.

• Good experience in test analysis, defining test strategy and test execution planning.

• Handling of root cause analysis and providing continuous test improvement.

• Management of Test cases in X-Ray test management tool. Address No.25, DNR Nilayam, 3rd Cross Govindappa Road, R S Palya, 560033, Bengaluru, India

01/04/2021 – 31/08/2023 Buettelborn, Germany

• Addressing all the customer issues for DACH region.

• Focused on providing a solution to the issues encountered at customer sites.

• Co-ordinate with R&D team to provide the fixes based on criticality of the issues.

• Perform Regression testing before main release to the customer.

• Debugging issues with both customer and R&D team to narrow down root cause.

• Provide trainings at customer location for new products. Business or Sector Information and communication

Senior R&D Test Engineer Ekinops Networks India Private Limited

Senior Support Engineer Ekinops Deutschland GmbH

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EDUCATION AND TRAINING

LANGUAGE SKILLS

MOTHER TONGUE(S): Telugu

Other language(s):

English

Listening C2 Spoken production C2

Reading C2 Spoken interaction C2

Writing C2

German

Listening A2 Spoken production A2

Reading A2 Spoken interaction A2

Writing A1

Levels: A1 and A2: Basic user; B1 and B2: Independent user; C1 and C2: Proficient user 01/08/2019 – 31/03/2021 Hamburg, Germany

• Deputed at Telefonica O2 Germany as an Implementation Engineer.

• Actively involved in configuration of Cisco and Ekinops CPEs for new customer sites.

• Planning and setting up the devices as per the customer requirements.

• Handling of customer issues during implementation phase.

• Co-ordination with multiple teams for smoother implementation process.

• Being an active team member and involved in knowledge sharing among team members. 19/06/2017 – 31/07/2019 Hamburg, Germany

• Deputed at Telefonica O2 Germany as CPE Test Engineer.

• Extensively involved in CPE Certification Tests for Cisco variants (89x Series, 19xx, 29xx) and OneAccess/Ekinops various CPE types.

• Creation of Test Plan and Execution for each software releases.

• Maintenance and improvements of the test environment in Data Center.

• Collaboration with Telefonica SMEs for customer issues and provide re-solutions.

• Extensive testing of CPE orchestration tool provided by Nokia. 05/11/2007 – 15/06/2017 Bengaluru, India

• Involved in End to End System Verification team.

• Worked as a Test Lead and managed the testing team.

• Involved in preparation of Test Strategy, Test Environment readiness for every incremental releases.

• Involved in regular customer meetings to manage the deliverables.

• Involved in root cause analysis and improvements in test coverage.

• Been extensively involved in all major releases for the Flexi Transport module. CPE Implementation Engineer Manning Global GmbH

Systems Engineer Congiv GmbH

Senior Consultant Wipro Technologies

Bengaluru, India

Bachelor of Engineering in Electronics and Communication B.M.Sreenivasiah College of Engineering

2 / 3

DIGITAL SKILLS

Networking WAN CI/CD pipeline(jenkins, ansibel, maven, shell script, DSL, docker, pipeline) Familiar with Unit, e2e, Integration, Coverage, and Functional testing Linux/Windows operating systems and virtualization Cloud Cloud and virtualization SDWAN Microsoft Fundamenlats Azure -Cloud Various projects implementation and Harmonization Network / Mobile / API / Web Application Security Testing Fundamenta ls of Computer Networking

3 / 3



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