Customer Service Assisted Living
Resume:
Carol Pennington
Brooksville, FL *****
**************@*****.***
Work Experience
Home Health Aide (HHA)
Assisting Hands Home Care - Land O' Lakes, FL
September 2022 to Present
Tend to clients inside their homes who are bed bound. I do it all cook, clean, bathe dress, errands
Med Aide
Spring Hill Assisted Living - Spring Hill, FL
March 2022 to September 2022
Gave out medications, cleaned all buildings and laundry
Med Tech/Aide
S.P. alf - Brooksville, FL
March 2018 to September 2022
Rounds, tend to patient in a nursing home/assisted living environment. I did light cleaning as well as
showers,changes,meal prep.
Housekeeping
Spring hill hotel - Spring Hill, FL
May 2018 to March 2019
Hard worker and always gets things done on time
Warehouse Worker
Premier Transportation - Lakeland, FL
January 2014 to April 2018
CSR Customer Service Rep
Sykes Enterprises, Incorporated - Lakeland, FL
June 2013 to March 2017
Contracted with frontier comm. Answered phone and chat agent as well. Took payment processed
services
Caregiver/Personal Assistant
Winter haven assisted living - Winter Haven, FL
April 2008 to November 2013
Cleaning, medication, showers
Education
High school diploma
Skills
• Warehouse Associate
• Loading
• General Labor
• Shipping Receiving
• Unloading
• Order Puller
• Picker Packer
• Shipping
• Cleaning
• Customer Service
• Communications
• Housekeeping
• Pallet Jack
• Caregiving
• Load & Unload
Assessments
Workplace Safety — Highly Proficient
November 2019
Following best practices to avoid accidents and injuries.
Full results: Highly Proficient
Workplace Safety — Highly Proficient
December 2019
Using safe practices at work
Full results: Highly Proficient
Delivery Driver — Highly Proficient
January 2020
Interpreting instructions, reading maps, and solving problems.
Full results: Highly Proficient
Construction Safety — Highly Proficient
June 2019
Using safe practices while on a construction site.
Full results: Highly Proficient
Reliability — Highly Proficient
May 2019
Measures a candidate's tendency to be dependable and come to work.
Full results: Highly Proficient
Customer Focus & Orientation — Proficient
October 2019
Responding to customer situations with sensitivity.
Full results: Proficient
Cooking skills: Basic food preparation — Completed
June 2021
Preparing food, using cooking equipment, and converting ingredient measurements
Full results: Completed
Bartending — Completed
October 2020
Understanding, pouring, and mixing drink orders
Full results: Completed
Workplace safety — Highly Proficient
December 2019
Using safe practices at work
Full results: Highly Proficient
Work style: Reliability — Highly Proficient
May 2021
Tendency to be reliable, dependable, and act with integrity at work
Full results: Highly Proficient
Call center customer service — Completed
April 2019
Measures a candidate's ability to demonstrate customer service skills in a call center setting.
Full results: Completed
Warehouse associate — Expert
December 2020
Assesses the tendencies that are important for success in warehouse roles
Full results: Expert
Home health aide skills — Completed
November 2020
Providing care to patients in a home setting
Full results: Completed
Retail customer service — Proficient
September 2019
Measures a candidate's ability to comprehend and respond appropriately to retail customer needs.
Full results: Proficient
Food safety — Highly Proficient
October 2020
Proper food handling, storage, and equipment use for preventing the spread of foodborne illness
Full results: Highly Proficient
Attention to detail — Familiar
October 2020
Identifying differences in materials, following instructions, and detecting details among distracting
information
Full results: Familiar
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued
development in any professional field.
Contact this candidate