General Manager Customer Service
Resume:
Donna Manriquez
Long Beach, CA *****
ad4ups@r.postjobfree.com
Willing to relocate to: Cypress, CA - Long Beach, CA - Los Alamitos, CA Work Experience
FOH Manager
Buffalo Wild Wings - Huntington Beach, CA
August 2021 to Present
Scheduling staff, Open / Close, Bank runs and deposits, Counting Safe and drops and tills, Ordering inventory, Cutting labor and waste, Receiving deliveries from vendors and Beer distributors, Running and managing the restaurant and kitchen to make sure customers are satisfied with food and service . Maintaining food safety and hazards in the HOH and on expo line . Coaching and making sure all rules and regulations are in place a 100% of the time . Scheduling employees and and also Disciplinary action when necessary and staff is in violation. Hiring and terminating when necessary. Doing daily and nightly audits with food, alcohol and labor to what the business needs .Maintaining all aspects of the restaurant at all times .
Grocery Clerk
WinCo Foods - Lakewood, CA
May 2022 to July 2023
Customer Service …. ….Taking care of the Customers with Returns, Money Orders, Western Union
….Counting extremely large money drops for bank deposits ….Grocery Clerk on Register …. General Manager
Round Table Pizza - Brea, CA
March 2022 to March 2023
General Manager… Schedule employees, Hire and interview and fire employees, cash handling and bank drops and deposits, order from beer distributors and food and produce distributors, Maintain and run the store …Make sure Everything is done correctly and maintain the store where it runs smoothly and maintain labor costs etc. and make sure the store is clean and immaculate….. I am Firm but fair and I make sure everything is clean and and done the right way in a friendly pleasant atmosphere…… Amazon Fresh Associate
Amazon - Cerritos, CA
December 2021 to February 2022
Grocery associate
Bartender/Server/Manager
Barts Pub - Garden Grove, CA
January 2008 to February 2018
Key holder, cash handling, scheduling for employees, counting large money drops, open/close, ordering beer from distributors and vendors for restaurant and bar, Serving and making drinks . Food server/General manager
The Phoenix Club - Anaheim, CA
May 2003 to August 2008
Key holder, open/close, cash handling, food server, scheduling for employees, counting large drops, booking special events for catering
Foods server/ Queen in show
Medieval Times - Buena Park, CA
June 1996 to October 2002
Open/Close, Cash handling, Food serving, bartending, Playing the Queen in the show Education
12 in Data Science
David Starr Jordan Senior High School - Long Beach, CA September 1990 to June 1992
Skills
• Catering
• Food Handling
• Training
• Restaurant experience
• Management
• Food management
• Teaching
• Store management
• Cash register
• Sales management
• Supervising experience
• Communication skills
• Training & development
• Canvassing
• Budgeting
• Customer service
• Cost control
• Leadership
• Guest services
Certifications and Licenses
Food Handler Certification
August 2023 to August 2026
Driver's License
ServSafe
Assessments
Work style: Reliability — Proficient
March 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Customer focus & orientation — Proficient
February 2023
Responding to customer situations with sensitivity Full results: Proficient
Retail customer service — Proficient
March 2022
Responding to customer situations in a retail setting Full results: Proficient
Supervisory skills: Motivating & assessing employees — Proficient March 2022
Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Proficient
Attention to detail — Proficient
March 2023
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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