Customer Service Cold Calling
Resume:
Aug **** - Oct 2018
Nov 2008 - April 2014
Oct 2004 - Oct 2005
VIJAY SHARMA
***,****** ******** *** ****** International School,Bhiwandi-Balkum road, Thane west- 400607 932-***-**** *****.******@*****.***
Objective
To work in an environment which encourages me to succeed and grow professionally, where I can utilize my skills and knowledge to meet the goals and job objectives within a contemporary and economical business setting. Experience
Epicenter Technologies Pvt Ltd
Customer Relationship Associate
Working as a Quality Analyst
Monitoring US Asociates collection calls for various clients. US Sales process, Cold Calling B2C for term Insurance. Vaijasi Consultancy UK Ltd.
Sr Accounts Manager
Responsible for achieving sales and profitability through new Clients by Lead Genaration, cold calling B2B.
Connecting with clients through email & LinkedIn.
Identifying market place opportunities, prospect and engage new Clients, develop proposals and manage the sales process.
Creating long term relationship with clients for business expansion. Strong Oral and written communications skills.
Strong leadership and decision making skills.
Teleperformance
Senior Customer Service Executive
Handling Inbound sales calls for UK customers.
Making Outbound calls for sales and customer service. Handling Customer greiveances through outbound calls, email and chat. Hutchison 3 global services private limited
Customer Relations Advisor
Managing UK Retention process.
Handling Inbound cancellation calls.
Retaining existing Customers and upgrading to new contract. Upselling and Cross selling 3g mobile products.
Respondez
Customer Service Associate
US Collections Process.
Capital One Bank credit Card collections.
Collecting on Sherman accounts.
Tracmail
Customer E-Service Representative
US Collections Process.
American Express credit card collections.
Outbound calling for collections
2003
1996
1994
Education
Bundelkhand University
Bsc Science
1st Division
Mumbai Board
Hsc
2nd Division
Maharashtra Board
Ssc
1st Division
Skills
Excellent communication and negotiation skills.
Creative thinking skills.
The patience and ability to engage customers in conversation. Good Sales ability.
Working knowledge of relevant computer software.
Excellent interpersonal and problem solving skills. The ability to handle rejection and stress in soliciting customers. Goal Oriented
Languages
English Hindi Marathi
Read - English, Hindi, Marathi Write - English, Hindi, Marathi Personal Details
Date of Birth : 25/08/1979
Reference
Ravi Mudliar@Vaijasi - "Vaijasi Consultancy UK Ltd. " Sr Manager
****.*******@*******.***
Jitesh Kore - "Tech Mahindra"
Team Leader
******.****@************.***
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