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Assistant Manager Customer Service

Location:
Washington, PA
Salary:
20.00hr
Posted:
April 07, 2024

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Resume:

DS Denite Sutton

Washington, PA ***** 724-***-****

ad4uni@r.postjobfree.com

PROFESSIONAL

SUMMARY

Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.

SKILLS Employee Scheduling

Recruiting and Interviewing

Operations Management

Cost Reduction

Product and Service Knowledge

Task Delegation

Orientation and Training

Team Motivation

Sales Growth

Employee Performance

Evaluation

Customer Rapport

Staff Supervision

Money Handling

Team building

Recruitment and hiring

Attention to detail

WORK HISTORY ASSISTANT MANAGER 08/2022 to CURRENT

Charter Foods Taco Bell Washington, PA

Supervised day-to-day operations to meet performance, quality and service expectations.

Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.

Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences. CREW MEMBER 04/2021 to 08/2022

Burger King Washington, PA

Worked front counter, drive-thru and other areas.

Worked well with teammates and accepted coaching from management team.

Took orders, prepared meals, and collected payments. Collaborated with team members to complete orders. DEPARTMENT MANAGER 07/2020 to 06/2021

Rural King Washington, PA

Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.

Communicated with managers of other departments to maintain transparency.

Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.

Created and enforced department policies, procedures and standards to establish productivity and quality.

Partnered with merchandising team to plan and execute floor moves, merchandise placement, and overall sales set-up.

SHIFT LEADER 02/2017 to 12/2020

Charter Foods Taco Bell Washington, PA

Trained new employees and delegated daily tasks and responsibilities. Completed cash and credit card transactions accurately using POS software.

Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.

Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly. EDUCATION General Studies

Waynesburg University, Waynesburg, PA

Trinity High School, Washington, PA 2010



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