BEDA JAIN

Atlanta, GA

919-***-****

ad4uld@r.postjobfree.com

UC SOLUTIONS Engineer

Accomplished Cisco Collaboration CCIE certified and experience with Hosted Cloud and Managed services. Planning, Design, Implementation, Upgrade, Monitor, Pre-sale and Support for Cisco IP Telephony and Cisco IP Contact Center. Troubleshooting the UC Infrastructure for various size of customers. Strong understating on various call flow and failover/redundancy. Maintained Customer relationships, implemented Customer demos, provided enhanced support to enhance Customer loyalty.

EXPERTISE AND QUALIFICATIONS

Expressway for MRA and B2B

Unified Contact Center Enterprise

Unified Contact Center Enterprise Hosted

Unified Contact Center Express

Customer Voice Portal (CVP)

Cisco Dialer

Amazon connect

IP IVR

Cisco Call Manager with SME

Cisco Call Manager Express

Telepresence

Unity Connection

Cisco Unity Express

Voice Gateway

Switching Nexus 5k

CUBE

SIP and H323 Deployment

ICM Custom Scripting

IPCC Express Scripting

WebEx Calling, WebEx Contact center, Jabber and WebEx Meeting

CCIE Certified

Azure Fundamentals 900

UC Engineer, Ironbow, June 2021- Nov 2023

Design and Implementation of CUCM, Unity, CER, and UCCX both in hosted and on-premises environment

Design and Implementation of Jabber with MRA

Design and Implement UCCE solutions for large size customer

Design and Implementation of Cisco WebEx Calling and WebEx contact center

Design and Implementation Amazon Connect, migrate Cisco Contact Center to Amazon Connect

Design and Support for Call Manager, Unity, IP Phone, UCCE and IPCC express

Provide very detailed training to the team members on Troubleshooting UCCM, UCCX, and Unity Connection

Perform troubleshooting on Call Manager, IOS GW, Unity Connection, UCCE, and IPCC Express.

Provide knowledge transfer to team members on new features/solutions.

Customers can use draft deliverable documents, including network drawings and device configuration, to implement the solutions.

Configure the firewall to allow traffic for MRA

Upgrade UC from 12.x. to 14.x and run the certification testing

UC Engineer, Locus Recruiting, June 2020- April 2021

Design and Implementation of CUCM, Unity, CER, and UCCX both in hosted and on-premises environment

Design and Implementation of Jabber with MRA

Design and Support for Call Manager, Unity, IP Phone, IPCC express

Provide very detailed training to the team members on Troubleshooting UCCM, UCCX, and Unity Connection

Perform troubleshooting on Call Manager, IOS GW, Unity Connection, and IPCC Express.

Provide knowledge transfer to team members on new features/solutions.

Customers can use draft deliverable documents, including network drawings and device configuration, to implement the solutions.

Configure the firewall to allow traffic for MRA

Upgrade UC from 11.x. or 12.x and run the certification testing

UC Engineer, DATAMTX, Dec 2018 to March 2020

Design and Implementation of Jabber with MRA

Design and Migration for Call Manager, Unity, IP Phone, IPCC Express and IPCC Enterprise

Design and Implementation of UCCE with CVP/IVR with CUCM as ACD

Write ICM scripting

Troubleshooting CVP and ICM for SIP and IVR call flow

Troubleshooting on UCCM, UCCX, Unity Connection

Design and implement SME for Global setup with three CUCM clusters in three different regions

Configure the firewall to allow traffic for MRA

Upgrade UC from 10.x to 11.x

WebEx Control hub and WebEx hybrid Calling service

Design and implement WebEx Calling

Implement Social miner

Implement a paging server with InformaCast Singlewire

Implement centralized SIP Cube

UC Engineer, NWN, Feb 2017- Dec 2018

Design and Implementation of CUCM, Unity, CER, and UCCX both in hosted and on-premises environment

Design and Implementation of UCCE with CVP/IVR with CUCM as ACD

Write ICM scripting

Troubleshooting CVP and ICM for SIP and IVR call flow

Design and Implementation of Jabber with MRA

Design and Implementation of Telepresence conference with Telepresence Conductor and TMS for scheduling and monitoring

Design and Support for Call Manager, Unity, IP Phone, IPCC Express and IPCC Enterprise

Provide very detailed training to the team members on Troubleshooting UCCM, UCCX, Unity Connection, and UCCE

Perform troubleshooting on Call Manager, IOS GW, Unity Connection, IPCC Enterprise, and IPCC Express.

Provide knowledge transfer to team members on new features/solutions.

Customers can use draft deliverable documents, including network drawings and device configuration, to implement the solutions.

Design and implement IPCC solutions for large numbers of sites.

Configure the Nexus5k to set the basic switching for all the UC servers and phones.

Configure the site-to-site VPN

Configure the firewall to allow traffic for MRA

Upgrade UC from 9.x or 10.x to 11.x.

Work on HCS environment.

UC Engineer, Eloyalty, 2013-2017

Design and Implementation of Jabber with MRA

Design and Implementation of Telepresence conference with Telepresence Conductor and TMS for scheduling and monitoring

Design and Support for Call Manager, Unity, IP Phone, IPCC Express and IPCC Enterprise

Provide detailed training to the team members on Troubleshooting UCCM, UCCX, Unity Connection, and UCCE.

Troubleshoot Call Manager, IOS GW, Unity, Unity Connection, IPCC Enterprise, and IPCC Express.

Provide knowledge transfer to team members on new features/solutions.

Customers can use draft deliverable documents, including network drawings and device configuration, to implement the solutions.

Designed and Implemented IPT and IPCC solutions for a large number of sites.

Upgrade UC from 9x to 11x.

Work on HCS environment.

Work on Cisco IP Dialer

Work on Cisco EIM/WIM

UC Engineer, Internetwork Engineering, 2010-2013

Design for Call Manager, Unity, IPCC Express, and IOS Gateway.

Design the detailed Test Plan concerning customer requirement documents and product required documents.

Perform the upgrade of Call Manager, IOS GW, Unity, and IPCCX.

Configure the Nexus5k to set the basic switching for all the UC servers and phones.

Perform troubleshooting on Call Manager, IOS GW, Unity, and IPCC Express.

Provide knowledge transfer to team members on new features/solutions.

Draft deliverable documents, including network drawings and device configuration that customer can use to operate implemented solutions

UC engineer, Cisco Systems, 2000-2010

Setting up the network topology.

Customer support Engineer for IPCCX and IPCCE.

Configuring for Call Manager, Unity, IP Phone, IPCC Enterprise, IPCC Express, and IOS Gateway.

Design, assemble, and configure the lab (Unity, Call Manager, CME, IOS GW, IPCCE, CVP, and IPCCX.) to execute the test plan and recreate customer scenarios.

Perform the upgrade of Call Manager, CME, IOS GW, IPCCE, Unity, and IPCCX.

Perform troubleshooting on Call Manager, IOS GW, IPCCE, CME, CVP, GK, and IPCC Express.

Provide knowledge transfer to team members on new features/solutions.

Customers can use draft deliverable documents, including network drawings and device configuration, to operate implemented solutions.

Technically supports the sales team for complex solutions.

Design and Implement IPT and IPCC for large size customer.

EDUCATION

BS in Electronics & Telecommunication, University College of Engineering, INDIA.

VOLUNTEERING

I coach MATH, ACT and SAT to high school student.

US Citizen (Authorized to work for any US employer)

EDUCATION:

BS in Electronics & Telecommunication Sambalpur University

HIGHLIGHTS:

Leadership skills

Interpersonal Skills

Communications Skills Analytical skill

Critical Thinking

Team Player

Effective Listening

Service Minded

Problem Solving

Process Improvement

People Management

Good Time Management

Attention to Details

Information Gathering

Technical Support

Team Building

Coaching and Mentoring

Contact this candidate