Data Entry Customer Service
Resume:
Mercedes Threadgill
Union Gap, WA
********************@*****.***
Authorized to work in the US for any employer
Work Experience
Biomedical Shipping Specialist/Lab Tech
PlasmaLab International - Everett, WA
October 2021 to January 2022
• Responsible for Specimen processing of blood and plasma including but limited to aliquoting, centrifugation, and labeling
• Duties also include the shipping of plasma components to domestic and international customers
• Identify, prepare, and package plasma
• Prepare all required documentation for international and domestic shipment
• Arrange plasma product shipments for pickup, and follow up on deliveries
• Math calculations (addition, subtraction, multiplication, division).
• Data entry of lab results and processing information
• Maintain freezers and other laboratory equipment
• Work in cold environments (-20c), as needed
• Various tasks requiring documentation and reviewing and signing documentation
• Data entry
• Inventory
• Help in other operational areas such as QA/QC responsibilities Graveyard Cashier
AMPM/Arco Gas Station - Marysville, WA
March 2018 to October 2021
• Provide high-quality customer service
• Receive payment for customer purchases
• Maintain cash register, including being accountable for all cash, checks, and receipts
• Perform nightly duties as needed such as inventory, cleaning, etc.
• Stock and rotate displays and shelves as needed
• Collecting all daily reports
• Making coffee
• Baking and cooking
• Communicating with vendors
• Train new hires
Quality Control Technician
Crunch Pak - Cashmere, WA
November 2016 to December 2017
• Complete Pre-operation checks and calibrations.
• Ensure weekly/monthly annual samples are completed, documented, and weighed (Air, water, and apples)
• Verify incoming raw material for quality and verify Certification of Analysis
• Compile various reports showing analysis of the quality of products produced
• Check Calcium Concentration
• Assist in training and re-training of employees
• Refresh QC reports as needed for production
• Complete tasks as assigned by the QC Manager and Director.
• Provide assistance and direction to colleagues
• Take samples to the lab
• Validate every part of the production process
• Use a water pressure tank
• Validate and document the production process
• PH tests
• Perform weekly verification of temperature in coolers
• Perform routine checks for product packaging quality, including date codes, film seal, and palletizing formation
• use a pallet jack
• Calibrate equipment including pH meter, refractometer, water activity meter, and table scales
• Assist QA Manager in maintaining plant certification for organic, and non organic
• Monitor and maintain Good Manufacturing Practices
• Verify and document cleaning and sanitation of production equipment
• Create CAPA for missing/incorrect information, and product holds
• Assist production where required, including backup to QC technicians
• Train new hires
Key Holder/Cashier
Das Sweet Shoppe - Leavenworth, WA
March 2013 to November 2016
• Opening and closing the store
• Counting tills
• Managing registers
• Handle transactions
• Customer Service
• Ensuring a clean workspace
• Performing over-rings
• Scooping ice cream
• Making popcorn/chocolate-dipped cones
• Weighing and Bagging candies
• Counting and splitting tips
• Provided leadership support
• Inventory control
• Greet customers
• Restock and organize merchandise on the sales floor
• Resolve customer complaints and issues in a timely and professional manner
• up sales
• Train new hires
Education
Certificate of Completion in Pharmacy Technician
PIMA Medical Institute - Seattle, WA
August 2009 to May 2010
High School Diploma
AIM High School - Snohomish, WA
August 2007 to May 2009
Skills
• Microsoft Excel
• Organizational skills
• Microsoft Word
• Math
• Computer skills
• Communication skills
• Research & development
• Specimen collection / processing
• Leadership
• Customer service
• Microsoft Outlook
• FDA regulations
• Laboratory experience
• Clinical laboratory experience
• Quality control
• Manufacturing
• Food safety
• Research
• Software quality assurance
• English
• Sales
• Retail sales
• Medical terminology
• Cash register
• Quality assurance
• English
Certifications and Licenses
Driver's License
Assessments
Medical terminology — Proficient
March 2024
Understanding and using medical terminology
Full results: Proficient
Attention to detail — Proficient
March 2024
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Work style: Reliability — Proficient
March 2024
Tendency to be reliable, dependable, and accountable at work Full results: Proficient
Manufacturing skills — Proficient
March 2024
Monitoring systems, reading schematics, and using tools that are commonly found in a manufacturing setting
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
References
• Rob Giger 425-***-**** AMPM/Arco Manager
• Sydney Dean 509-***-**** Das Sweet Shoppe Owner
• Heidi Mullins 360-***-**** AMPM/Arco Assistant Manager
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