SUMMARY

Business, Information Technology and Security professional with over ten years of technical experience in the maintenance, design, installation, and network security management and support.

Self-starter, strong interpersonal communicator, willingness to learn and innovate, dependable, and goals oriented.

TECHNOLOGICAL SKILLS

Operating Systems: MS. Windows 10/ Server Enterprise, Mac iOS; iPad, Mac book, iPhones, Linux.

Software and Programming languages: MS O365, Active Directory, VB, JavaScript, XHTML, SAP.

Protocols: DHCP, HTTP, IP/TCP, SSH and WLAN, LAN/WAN

Switching and routing: VPN, Firewall, Antivirus software, Network Devices, Remote access

Knowledge of federal copyright laws as they pertain to the use of computer software

Microsoft Office Applications. Digital Media

PROFESSIONAL EXPERIENCE

Installed, and configured software applications and hardware on personal computer systems and peripheral devices in 45+ public schools and a community college.

Provided customization and changes to personal computer software, hardware, and associated peripheral devices to meet user account needs.

Monitored performance of servers, desktops, laptops, and auxiliary network devices to ensure stable and smooth operation and system prolonged downtime.

Monitored LAN/WAN security to detect and prevent unauthorized access and suspicious network activities.

Diagnosis of HP and Compaq Notebooks using a combination of commercial and proprietary processing tools for hardware analysis.

Patching and operating systems upgrades on desktops, laptops, and workstations, e.g., Windows 10 & 11, MS O365.

WORK HISTORY

Robert Half: IT HRIS Consultant September 2021– Current

Providing Administrative and technical assistance to private companies, corporate clients and Organizations via web access tools, updating PC software, Applications, and editing/creating documents and files.

Assisted HR Vice President of benefits, in reorganizing corporate roles, job-descriptions, and other documents

Advised on IT Technical design and planning, and creating Excel documents. Purchasing of office machines, Equipments and Storage.

Senior Analyst-IT Security May 2019 – August 2020

HCL America Inc. – Cary, NC

Managed Active Directory user accounts and permissions for groups across corporate offices in the United States and global corporate locations internationally.

Provided technical expertise on issue resolutions to user accounts and groups utilizing remote management tools and applications. Interacted with senior corporate management officials, and business and financial officials daily to provide technical support and ensure satisfaction.

Documented daily troubleshooting steps, and processes of issues resolutions for reference and cross-trained team members

Experience using Service Now (snow), Bomgar (remote access tool), and other enterprise business tools for analysis and issue resolution.

Created and completed issue resolution tickets within GRC, CUP (Compliant Use Provisioning module) Escalated complex issues to senior technical teams for issue resolution

Created and maintained IDs within the system portal UME (User Management Engine) Assigned roles, unlocked user IDs, and reset passwords.

Logistics Associate November 2016 – May 2019

Amazon Fulfillment – Durham, NC

Managed inventory of received Shipment of package orders and returns. Organized the orders and ensured shipment readiness for correct destination codes

Troubleshot customer package order problems and resolve within specified time durations

Ensured all customer orders meet quality requirements before shipment to customers for delivery

Data Entry Technician (work-study) Part-time August 2013 – August 2016

NCCU – Main Campus Library

Responsible for entering weekly collective data for the University's main campus library

Documented and built a library database for students, faculty, and staff on weekly library research

Tech Support Technician (Summer Project) June 2013 – August 2013

Intel Corporation – RTP, NC

Upgraded, patched, and installed new server Enterprise O/S on EMC2 new servers

Provided technical support for handling and entering codes for network commercial and proprietary protocols to ensure quality and standard.

Support Specialist November 2010 to January 2013

Mid-Atlantic Stihl – Hillsborough, NC

Receive incoming orders for parts, accessories, or products by inspecting incoming documentation and matching it with items received. Notify the supervisor of any discrepancies for further processing.

Receive work orders via wireless device instructions to ascertain orders to be filled. Pick orders by visually identifying part numbers, quantities, model and specified type.

Assist and overseeing packaging orders by ensuring ordered items completeness and adherence to shipping standards.

EDUCATION

North Carolina Central University, Durham, NC May 2017

Bachelor of Science Degree in Business Administration and Management

Durham Technical Community College, Durham, NC December 2005

Associate Degree in Applied Science, Information Systems, Network Administration and Support

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