Water Mitigation Project Management

PROFESSIONAL SUMMARY

SKILLS

EXPERIENCE

WOODROW SHAHAN

214-***-**** ********.**@*****.*** Hurst, TX 76053 Seasoned Water Mitigation Supervisor with over three decades of expertise, including a pivotal role at Residue Free Carpet Services. Excelled in employee training and development, enhancing operational efficiency, and ensuring rigorous adherence to safety protocols. Skilled in supervising teams, fostering leadership, and maintaining high customer satisfaction through exceptional service delivery. Seeking to utilize excellent communication, interpersonal, and organizational skills to complete tasks. Reliable with a good work ethic and the ability to quickly adapt to new tasks and environments.

Operations Management Training and Development

Contract Management Business Planning

Job Assignments Consulting Supervisors

Safe Work Methods Tool Preparation

Project Management Following Supervisor Instructions Supervising Employees Resolving Complaints

Operational Efficiency and Safety Complex Problem-Solving Employee Performance Management Commercial Property Chemical Cleaners Employee Coaching and Mentoring

Leadership

Service Master

Ft. Worth, TX May 2009 - December 2023

WATER MITIGATION SUPERVISOR / MANAGEMENT

Trained new employees on company policies,

procedures and work ethics.

Supervised and coordinated activities of staff to

ensure compliance with established policies,

procedures, and standards.

Delegated tasks to team members according to

individual strengths.

Worked closely with upper management to

develop strategies for improving operational

efficiency within the department.

Oversaw the training of new employees on job

responsibilities and expectations.

Set performance goals for staff members and

helped teams meet important deadlines.

Inspected work environment for health and safety

hazards and reported findings to manager.

Ensured that safety protocols were followed at all times by all staff members.

Assessed staff performance on a regular basis,

providing feedback and coaching as necessary to

improve results.

Taught company procedures to new employees

and increased progress by identifying areas of

weakness.

Motivated employees to reach highest professional

potential

Answered customer questions and made product

recommendations according to needs

EDUCATION

CERTIFICATIONS

potential. recommendations according to needs.

Monitored workflow processes to ensure accuracy

and timeliness of deliverables.

Organized workflow tasks to prevent downtime

and production gaps.

Initiated creative solutions to resolve customer

complaints and issues.

Provided technical support to team members in

order to assist them in completing tasks more

efficiently.

Participated in recruitment efforts by interviewing prospective candidates for open positions.

worry free carpet cleaning

Ft. Worth, TX April 1995 - February 2009

WATER MITIGATION TECHNICIAN

Accurately documented all jobs with photos taken

before and after mitigation process was

completed.

Performed mold remediation services including

containment setup, HEPA vacuuming, chemical

application, and disposal of contaminated

materials.

Knowledgeable about proper procedures for

disposing hazardous waste according to local

regulations.

Proficiently operated water extraction equipment

such as submersible pumps, truck mounted

extractors, air movers, dehumidifiers, and other

related tools.

Developed strong relationships with customers by

providing prompt response times and excellent

customer service.

Familiarity with setting up negative air pressure

systems for containment purposes during mold

remediation projects.

Skilled in evaluating moisture levels using various types of meters such as a hygrometer or thermal

imaging camera to determine drying goals.

Assisted with demolition activities such as removal of drywall and insulation when necessary.

Successfully completed Water Mitigation

Technician certification program and obtained

IICRC certifications in Water Damage Restoration,

Applied Structural Drying, and Carpet Cleaning.

Thoroughly inspected property upon completion

of job and ensured areas were clean and free from

any debris or contaminants left behind.

Maintained up-to-date knowledge on best

practices for water damage restoration industry by attending workshops and seminars.

Exhibited ability to accurately measure humidity

levels within the structure during restoration

process.

Demonstrated expertise in performing water

damage assessment and developing mitigation

plans to restore property to pre-loss condition.

Diamond Hill, Ft. Worth June 1986

HIGH SCHOOL DIPLOMA

Water and Fire Certification Mold

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