Tia Ladd

Preferred Name: Tae Ladd

Spring Street

Coontoocook New Hampshire 03229

ad4ugo@r.postjobfree.com

774-***-****

EDUCATION

Mashpee High School

Mashpee,MA Graduated June 2020

● Unweighted GPA: 3.8; National Honor Society

Curry College

Milton, MA August 2020 – May 2021

● Studying Forensic Science Major,

Minor in Psychology

Southern New Hampshire University

August 2021-Current 2023

● Studying Graphic Design

EXPERIENCE

Osram Sylvania

Packaging

January 2024-March 2024

● Hand packaged light bulbs

● Assembled packaging by hand

● Learned how to operate machinery

● Learned how to assist fixing robots

● Learned different types of products

● Studied best ways to be a factory worker

● Learned how to fix machines when down

● Worked as a team with coworkers to reach end goal

● Helped beat records of production

● Took every opportunity to learn new things about machines or robots Marquis Roofing

Secretary

September 2023- December 2023

● Has excellent Customer Service Skills

● Makes sure customer is speaking to the correct department

● Takes messages for customers to communicate to salesman or owner

● Creates appointments for customers

● Works in a timely fashion

● Handles multiple calls through entire day

● Contacts customers about moving forward with their roofing jobs

● Able to handle conflict resolution

● Has computer skills in Microsoft Office, as well as Google Docs

● Would find customers and potential leads for the company

● Phone skills

● Great Organizational Skills

● Creating systems to keep things running smoothly

● The only Secretary for the company

● Was able to get three months of customer backup completed in one week

● Using different softwares to organize documentation for customers Rymes Propane

Customer Service Representative. July-Current

● -Handle banking, cash, checks, online transfers.

● - creates appointments for drivers or technicians.

● -handles sales operations

● -handles customer interactions.

● -great at conflict resolution.

● -computer skills.

● -phone skills

● -customer service skills.

● -handles documentation.

● -handles filing and office organization.

● -only CSR for entire division

● -great documentation skills.

● -communication skills.

● -great team and individual worker

● Assures healthy work environment

● Handles invoices and bill of ladings

Tractor Supply Co May 2023-Current

Team Member

● Assists customers with any of their needs

● Cashier operator

● Able to conversate with customers to discover what course of action would best suit the individual

● Handles cash, transactions, loyalty rewards accounts, and store credit card creation

● Creates plan with customers for the future allowing them to plan out current needs

● In first week of work broke average goal of 2.5% NC and achieved 15%; brought in 15,000$ in sales first week as well

● Receiver of the May, Country Mile award from cooperate.

● Able to handle confrontation in a professional manner

● Team management skills

● Ability to work as a team

● Able to create a welcoming environment for customers

● Communicative

● Maintains clean work environment

Subway October 2022- May 2023

Sandwich Artist

Assistant Manager

● Takes customer orders and handles money

● Interacts with customers and assists with their needs

● Maintains a clean work environment

● Prepares food and drink

● Communicates with customers to receive desired results

● Currently being trained as Assistant Manager

● Accounts for employees

● Able to handle confrontation in a professional manner

● Prepares meats and vegetables for morning shift

● Team management

● Handles sales

● Cashier operator

Dunkin Donuts October 2019-August 2020

Crew Member

Mashpee,MA

● Takes customer orders and handles money

● Interacts with customers and assists with their needs

● Maintains a clean work environment

● Prepares food and drink

● Communicates with customers to receive desired results Mashpee Thrift Shop March 2019 – February 2020

Volunteer

Mashpee,MA

● Manages customers money and sales transactions

● Assists with customers needs

● Maintains the stores clean environment

● Communicates with customers to find desired products

● (Shop was closed due to Covid)

REFERENCE CONTACTS

Name- Tom Marquis

Company- Marquis Roofing

Job title- Owner

Phone#. 603-***-****

Name- Antigona Syla

Company- Tractor Supply Co.

Job title- Store Manager

Phone#. +1-603-***-****

Name- Lonnie Lee

Company- Subway

Job Title- Past Shop Manager

Email- N/A

Phone # - 603-***-****

Name- Mike Morin

Company- Subway

Job Title- Current Shop Manager

Email- N/A

Phone # - 603-***-****

Name- Aaron Dermady

Company- Dunkin' Donuts

Job Title- Franchise Owner

Email- N/A

Phone # - 508-***-****

Name- Ms.Collins

Company- Mashpee Thrift Shop

Job Title- Volunteer

Email- ad4ugo@r.postjobfree.com

Phone # - 508-***-****

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