Customer Service High School
Resume:
Tia Ladd
Preferred Name: Tae Ladd
Spring Street
Coontoocook New Hampshire 03229
***********@*****.***
EDUCATION
Mashpee High School
Mashpee,MA Graduated June 2020
● Unweighted GPA: 3.8; National Honor Society
Curry College
Milton, MA August 2020 – May 2021
● Studying Forensic Science Major,
Minor in Psychology
Southern New Hampshire University
August 2021-Current 2023
● Studying Graphic Design
EXPERIENCE
Osram Sylvania
Packaging
January 2024-March 2024
● Hand packaged light bulbs
● Assembled packaging by hand
● Learned how to operate machinery
● Learned how to assist fixing robots
● Learned different types of products
● Studied best ways to be a factory worker
● Learned how to fix machines when down
● Worked as a team with coworkers to reach end goal
● Helped beat records of production
● Took every opportunity to learn new things about machines or robots Marquis Roofing
Secretary
September 2023- December 2023
● Has excellent Customer Service Skills
● Makes sure customer is speaking to the correct department
● Takes messages for customers to communicate to salesman or owner
● Creates appointments for customers
● Works in a timely fashion
● Handles multiple calls through entire day
● Contacts customers about moving forward with their roofing jobs
● Able to handle conflict resolution
● Has computer skills in Microsoft Office, as well as Google Docs
● Would find customers and potential leads for the company
● Phone skills
● Great Organizational Skills
● Creating systems to keep things running smoothly
● The only Secretary for the company
● Was able to get three months of customer backup completed in one week
● Using different softwares to organize documentation for customers Rymes Propane
Customer Service Representative. July-Current
● -Handle banking, cash, checks, online transfers.
● - creates appointments for drivers or technicians.
● -handles sales operations
● -handles customer interactions.
● -great at conflict resolution.
● -computer skills.
● -phone skills
● -customer service skills.
● -handles documentation.
● -handles filing and office organization.
● -only CSR for entire division
● -great documentation skills.
● -communication skills.
● -great team and individual worker
● Assures healthy work environment
● Handles invoices and bill of ladings
Tractor Supply Co May 2023-Current
Team Member
● Assists customers with any of their needs
● Cashier operator
● Able to conversate with customers to discover what course of action would best suit the individual
● Handles cash, transactions, loyalty rewards accounts, and store credit card creation
● Creates plan with customers for the future allowing them to plan out current needs
● In first week of work broke average goal of 2.5% NC and achieved 15%; brought in 15,000$ in sales first week as well
● Receiver of the May, Country Mile award from cooperate.
● Able to handle confrontation in a professional manner
● Team management skills
● Ability to work as a team
● Able to create a welcoming environment for customers
● Communicative
● Maintains clean work environment
Subway October 2022- May 2023
Sandwich Artist
Assistant Manager
● Takes customer orders and handles money
● Interacts with customers and assists with their needs
● Maintains a clean work environment
● Prepares food and drink
● Communicates with customers to receive desired results
● Currently being trained as Assistant Manager
● Accounts for employees
● Able to handle confrontation in a professional manner
● Prepares meats and vegetables for morning shift
● Team management
● Handles sales
● Cashier operator
Dunkin Donuts October 2019-August 2020
Crew Member
Mashpee,MA
● Takes customer orders and handles money
● Interacts with customers and assists with their needs
● Maintains a clean work environment
● Prepares food and drink
● Communicates with customers to receive desired results Mashpee Thrift Shop March 2019 – February 2020
Volunteer
Mashpee,MA
● Manages customers money and sales transactions
● Assists with customers needs
● Maintains the stores clean environment
● Communicates with customers to find desired products
● (Shop was closed due to Covid)
REFERENCE CONTACTS
Name- Tom Marquis
Company- Marquis Roofing
Job title- Owner
Phone#. 603-***-****
Name- Antigona Syla
Company- Tractor Supply Co.
Job title- Store Manager
Phone#. +1-603-***-****
Name- Lonnie Lee
Company- Subway
Job Title- Past Shop Manager
Email- N/A
Phone # - 603-***-****
Name- Mike Morin
Company- Subway
Job Title- Current Shop Manager
Email- N/A
Phone # - 603-***-****
Name- Aaron Dermady
Company- Dunkin' Donuts
Job Title- Franchise Owner
Email- N/A
Phone # - 508-***-****
Name- Ms.Collins
Company- Mashpee Thrift Shop
Job Title- Volunteer
Email- ********@*****.***
Phone # - 508-***-****
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