Data Entry Customer Service
Resume:
Tina Lane
Hampton, VA
**************@*****.***
Authorized to work in the US for any employer
Work Experience
BPO Senior Representative
NTT DATA Services
April 2023- February 2024 (Lay-off)
Responds to a high volume of customer inquiries.
Responds to problems and complaints by telephone.
Obtains required information from customers.
Research customer accounts
Resolve questions or issues or refer customers to more senior staff for further assistance.
Created profiles for medical common practitioners.
Created profiles for medical provider groups.
Created profiles for medical practitioners.
Created profiles for medical facilities.
Denied claims.
Investigations Specialist
Multi Plan
January 17, 2022- April 13, 2023
Adapting to process changes helps improve new processes.
Ensuring compliance with HIPAA regulations and requirements.
Follow compliances of state and federal laws
Completing data entry and new case creations
Reviewing claims
Processing emails, phone calls and faxes into the discovery case management system
DATA ENTRY SPECIALIST & SOCIAL WORK CONSULTANT
AEROTEK INC
August 2018 to Present
• Screening and processing twenty-five Medicaid applications for the state of Kansas during a regular work week
• Verifying employment and unemployment
• Reroute Family Med and Elderly / Disable residents of the state of Kansas
• Process notices of action for information needed for eligibility
• Process workflow documents, which includes income, identity and other eligibility verifying documents
MEDICAL APPOINTING AND SCHEDULING AGENT
KELLY'S SERVICES
October 2017 to April 2018
• Processing bundled services for veterans
• Faxing requested additional medical services
• Processing Veteran's request for medical and physical treatments from the VA program
• Data entry 30wpm
• Creating spreadsheets for medical documents
CUSTOMER SERVICE REPRESENTATIVE
NESCO
September 2017 to October 2017
• Responds to customer phone inquiries in a prompt, courteous and concise manner
• Provides callers with unbiased information to assist customers with application and eligibility requirements.
• Accesses, reads, and interprets customers and provider data elements within customer's application.
• Performs accurately all data entry functions to reflect customer activity/transactions
• Documents all customer encounters in clear and detailed versions.
CUSTOMER SERVICE REPRESENTATIVE
ALORICA
October 2015 to September 2017
• Open new accounts for UPS
• Add/Change/Remove information on accounts
• Add on service plans for existing customers
• Cancel accounts that no longer need UPS services
HUMAN RESOURCES ASSISTANT
TRG CUSTOMER SOLUTIONS
February 2005 to May 2012
Created spreadsheets for new hire classes and terminated agents.
Answer multi-line phones.
Created work badges.
Created new hirer packages.
Conducted open house for new hirers.
Maintained security management codes for three hundred plus employees.
Education
ASSOCIATE OF APPLIED SCIENCE IN LEGAL SUPPORT AND SERVICES
PURDUE GLOBAL UNIVERSITY - Florida
January 2020 – completed.
Skills
• Data Entry (10+ years)
• Typing (10+ years)
• Data-Entry (10+ years)
• Excel (5 years)
• Customer Service (10+ years)
• Data Entry Operator
• Word (6 years)
Certifications and Licenses
Driver's License
Assessments
Data Entry Clerk — Highly Proficient
January 2020
Maintaining data integrity by detecting errors.
Full results: https://share.indeedassessments.com/share_assignment/uihl9ljunng3fdd7
English Communication Skills: Typing — Familiar
January 2020
Transcribing text using a standard keyboard.
Full results: https://share.indeedassessments.com/share_assignment/1a57tfiwrz89hojj
Scheduling — Familiar
January 2020
Cross-referencing agendas and itineraries to avoid scheduling conflicts.
Full results: https://share.indeedassessments.com/share_assignment/hwgy0enjr8puu3sx
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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