Tina Lane

Hampton, VA

ad4ufk@r.postjobfree.com

757-***-****

Authorized to work in the US for any employer

Work Experience

BPO Senior Representative

NTT DATA Services

April 2023- February 2024 (Lay-off)

Responds to a high volume of customer inquiries.

Responds to problems and complaints by telephone.

Obtains required information from customers.

Research customer accounts

Resolve questions or issues or refer customers to more senior staff for further assistance.

Created profiles for medical common practitioners.

Created profiles for medical provider groups.

Created profiles for medical practitioners.

Created profiles for medical facilities.

Denied claims.

Investigations Specialist

Multi Plan

January 17, 2022- April 13, 2023

Adapting to process changes helps improve new processes.

Ensuring compliance with HIPAA regulations and requirements.

Follow compliances of state and federal laws

Completing data entry and new case creations

Reviewing claims

Processing emails, phone calls and faxes into the discovery case management system

DATA ENTRY SPECIALIST & SOCIAL WORK CONSULTANT

AEROTEK INC

August 2018 to Present

• Screening and processing twenty-five Medicaid applications for the state of Kansas during a regular work week

• Verifying employment and unemployment

• Reroute Family Med and Elderly / Disable residents of the state of Kansas

• Process notices of action for information needed for eligibility

• Process workflow documents, which includes income, identity and other eligibility verifying documents

MEDICAL APPOINTING AND SCHEDULING AGENT

KELLY'S SERVICES

October 2017 to April 2018

• Processing bundled services for veterans

• Faxing requested additional medical services

• Processing Veteran's request for medical and physical treatments from the VA program

• Data entry 30wpm

• Creating spreadsheets for medical documents

CUSTOMER SERVICE REPRESENTATIVE

NESCO

September 2017 to October 2017

• Responds to customer phone inquiries in a prompt, courteous and concise manner

• Provides callers with unbiased information to assist customers with application and eligibility requirements.

• Accesses, reads, and interprets customers and provider data elements within customer's application.

• Performs accurately all data entry functions to reflect customer activity/transactions

• Documents all customer encounters in clear and detailed versions.

CUSTOMER SERVICE REPRESENTATIVE

ALORICA

October 2015 to September 2017

• Open new accounts for UPS

• Add/Change/Remove information on accounts

• Add on service plans for existing customers

• Cancel accounts that no longer need UPS services

HUMAN RESOURCES ASSISTANT

TRG CUSTOMER SOLUTIONS

February 2005 to May 2012

Created spreadsheets for new hire classes and terminated agents.

Answer multi-line phones.

Created work badges.

Created new hirer packages.

Conducted open house for new hirers.

Maintained security management codes for three hundred plus employees.

Education

ASSOCIATE OF APPLIED SCIENCE IN LEGAL SUPPORT AND SERVICES

PURDUE GLOBAL UNIVERSITY - Florida

January 2020 – completed.

Skills

• Data Entry (10+ years)

• Typing (10+ years)

• Data-Entry (10+ years)

• Excel (5 years)

• Customer Service (10+ years)

• Data Entry Operator

• Word (6 years)

Certifications and Licenses

Driver's License

Assessments

Data Entry Clerk — Highly Proficient

January 2020

Maintaining data integrity by detecting errors.

Full results: https://share.indeedassessments.com/share_assignment/uihl9ljunng3fdd7

English Communication Skills: Typing — Familiar

January 2020

Transcribing text using a standard keyboard.

Full results: https://share.indeedassessments.com/share_assignment/1a57tfiwrz89hojj

Scheduling — Familiar

January 2020

Cross-referencing agendas and itineraries to avoid scheduling conflicts.

Full results: https://share.indeedassessments.com/share_assignment/hwgy0enjr8puu3sx

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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