Customer Service Branch Manager

Mark Kimble

* ****** **** *****, ******** Beach, DE 19971

302-***-**** ****.******@*******.***

Summary

Talented individual who effectively multi-tasks and balances customer needs with company demands. Efficiently builds loyalty and long-term relationships with customers, while consistently surpassing expectations.

Highlights

Proven customer service record

Goal-oriented

Detail-oriented

Team leadership

MS Office proficiency

Self-sufficient

Dependable

Experience

Shore United Bank October 2022 - Present

Personal Banker

Rehoboth Beach, DE

Build relationships with customers by engaging in conversations to determine specific needs

Process customer transactions

Open accounts and process loans

Assist customers in resolving issues

M&T Bank May 2019 – October 2022

Relationship Banker

Rehoboth Beach, DE

Participate in the Lobby Experience Model, serving as assigned person (based on branch facility design), as scheduled, to welcome the customer, work with or direct them as appropriate based on their identified needs and encourage utilization of self-service channels.

Take ownership of account servicing and error resolution, including resolving routine customer problems and referring more complex issues to supervisor. Follow-up on these issues as required to ensure timely and accurate resolution and convert servicing situations to sales/referral opportunities.

Meet with customers entering the branch to assess and identify customers’ immediate and long-term financial needs; present all appropriate options and complete the sale and/or referral of products and services as appropriate. Develop new customer relationships and/or retain and expand existing relationships by proactively identifying customer opportunities utilizing fundamentals of M&T Bank’s sales process to achieve personal sales and/or referral goals. Conduct lead-focused outbound calls and participate in branch sales promotions as requested by management.

Serve as Operations Teller-in-Charge, depending on branch size and complexity. Teller-in-Charge responsibilities serve as workflow coordinator, creating Teller schedules, providing sales and service leadership to Tellers, ensuring consistent execution of all activities and attending operations meetings conducted by Regional Operations.

Promote an environment that supports diversity and reflects the M&T Bank brand.

BOSS Facility Services April 2018 – April 2019

Sales Associate

Rehoboth Beach, DE

Prospecting new clients through cold calling, emailing, social media, and any other means.

Traveling to meet with potential clients.

Providing quotes to potential clients.

Attending trade shows.

Updating Salesforce.com with activities.

DPI Specialty Foods February 2017 – April 2018

Field Sales Representative

Rehoboth Beach, DE

Engage in product sales and additional promotional sales through service visits at customer sites.

“Merchandise” product for display and placement in a way that attracts sales at customer stores and secondary and perimeter locations.

Transport product from storage areas and place product onto customer shelves or displays.

Maintain quality and quantity of products on shelves by rotating products, checking code dates to ensure freshness and replenish product with back stock.

Conduct Inventory counts and reconcile orders for customer accounts by verifying accuracy of delivery records with product delivered.

Create and transmit orders for product replenishment and other corresponding paperwork in a timely manner, meeting DPI order deadlines. Verify accuracy of transmission by confirming receipt with DPI Warehouse personnel.

Deliver exceptional customer service at all times when communicating with store management, personnel and the public, adhering to customer policies and procedures in compliance with DPI's standards.

Reset displays of merchandise at customer locations to enhance display of product

Write and stock orders for product placement and/or issue credits for spoiled and/or returned goods

Communicate with warehouse personnel and District Manager regarding product discrepancies and/or customer issues.

Plan and carry out daily schedules according to assigned customer locations. Travel throughout assigned territory, manage timelines to ensure completion of assigned customer and DPI requirements, and respond to fluctuations in workload to deliver quality customer service according to DPI standards.

KeHe Distributors January 2016 – February 2017

Merchandiser

Rehoboth Beach, DE

Stock shelves

Rotate stock

Work with Store Manager to assemble displays

Continue to work back stock to keep it at a minimum

RSM Maintenance April 2014 – October 2015

National Account Manager

Paramus, NJ

Identify selling opportunities with new and existing customers

Provide solutions and guidance related to business opportunities

Went from $0 - $1 million in 18 months

Develop and deliver customized presentations regarding current programs and products

Manage a defined territory and develop new business opportunities

Develop and deliver customized presentations regarding RSM programs and services

Present price quotes and service level agreements

Attend tradeshows and conferences

Use Salesforce.com as a CRM tool

Romer Labs July 2006 – March 2014

Account Manager – Food Safety

Union, MO

Contact potential customers to determine needs and possible solutions

Maintain contact with current customers and cross sell other products when possible

Increased sales an average of 15% each year

Writing customer orders and recording required sales information

Analyze and manage a sales budget to promote sales and brand awareness in the territory

Develop and deliver customized presentations regarding Romer Labs programs and products

Provide technical support

Attend trade shows and sales conferences.

Emphasize product features based on analysis of customers' need

Sodexho USA July 2001 – July 2006

General Manager – Food Service

Baltimore, MD

Responsible for the daily activities of three employee cafeterias

Managed food cost

Supervised 20+ employees

Administer HAACP program

Ordered food and supplies

The Access Group September 1998 – July 2001

Customer Service Supervisor

Wilmington, DE

Supervised 13+ employees

Handled escalated calls

Training new employees

Assisted representatives with questions

Leader of special project teams

Computer Training Services October 1994 – September 1998

Training Coordinator

Blue Bell, PA

Chase Bank June 1988 – October 1994

Customer Service Laison to the President

Wilmington, DE

Education

West Virginia Wesleyan College 1988

Bachelor of the Arts: Rehabilitation/Psychology

Buckhannon, WV

Contact this candidate