Cristina Torres

Charlotte, NC

ad4udq@r.postjobfree.com

+1-716-***-****

Authorized to work in the US for any employer

Work Experience

Benefits Verification Specialist

CareMetx, LLC - Charlotte, NC

September 2022 to January 2024

Collects and reviews all patient insurance information needed to complete the benefit verification process. Verifies patient specific benefits and precisely documents specifics for various payer plans including patient coverage, cost share, and access/provider options according to Program specific SOPs. Customer Service Representative

UnitedHealth Group - Charlotte, NC

November 2021 to March 2022

• Manage large amounts of incoming phone calls

• Generate sales leads

• Identify and assess customers’ needs to achieve satisfaction

• Build sustainable relationships and trust with customer accounts through open and interactive communication

• Provide accurate, valid and complete information by using the right methods/tools

• Meet personal/customer service team sales targets and call handling quotas

• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Medical Collector

Meduit - Charlotte, NC

April 2017 to October 2021

• Maintain a filing system of clients' medical records and disclosure following HIPPA guidelines.

• Maintain strict confidentiality; adhering to all HIPAA guidelines/regulations.

• Negotiate settlement with attorney, Medicaid Medicare and workmen compensations.

• Maintain an excellent business relationship with many law firms that represent patients.

• Communicate directly with debtors private insurance company's including Medicaid and medicare. Education

High school diploma

CC Institute - Buffalo, NY

August 2009 to September 2009

Skills

• Medical Collection

• Medical Billing

• CPT Coding

• HIPAA

• Insurance Verification

• Human Resources

• EMR Systems

• Phone Etiquette