KEITH CUMBERLAND

Jacksonville, North Carolina ***40 440-***-**** ad4ubs@r.postjobfree.com Keith Cumberland LinkedIn

SUMMARY

An innovative, accomplished communications and electronics professional with extensive experience providing technical support and troubleshooting issues. Adaptable professional who easily adjusts to change and leverages technical expertise to solve problems quickly. Analytical decision-maker with an aptitude for multitasking, organization, and achieving deadlines.

TECHNICAL SKILLS

Time Management Organizational Leadership Teamwork Customer Experience Network Troubleshooting

Equipment Management Systems Self-Learning Communication Adaptation Surveillance Training

Process Improvement Proficient in Microsoft Office (Outlook, Word, Excel)

EXPERIENCE

WINDSTREAM SERVICES, LLC., Hudson, Ohio

Technician Systems, Technician II, Network Analyst III, NOC, 2016-2024

Provided customer support to ensure the restoration of voice and data circuits in a timely manner, limiting customer downtime to a minimum. Coordinated repair efforts of the central office and outside plant issues with local technicians via remote access.

Utilized various software applications supporting database entry, including Excel, Clarify, and Remedy.

Conducted surveillance, troubleshooting, and fault recovery of SONET Backbone, Ethernet, and LD Tandems.

Completed troubleshooting and fault isolation of both customer-reported and auto-detected faults and outages.

Performed fault isolation, remote restoral, and provisioning of Customer Premise Equipment (CPE), such as Carrier Access Adit 600, Cisco IAD, and Adtran.

Supported team technically so the manager could perform the duties of the group.

Worked with internal and external customers to test and turn up new services.

Troubleshoot issues with internal and external teams to find issues and resolve problems.

Gained experience with circuit layout record (CLR) and read and understood diagrams and schematics.

Worked with designers to ensure all records were correct for each service.

Trained new techs in equipment and processes.

Supported multiple cost savings and network upgrade projects.

Learned new systems and equipment as the network evolved.

Provisioned broadband, Ethernet, and transport services on transport equipment.

Wrote and performed MOPS for network maintenance, ensuring network stability and reliability.

GENESIS10 (WINDSTREAM CONTRACTOR TNOC), Hudson, Ohio

Technician Systems, Technician II, Network Analyst III, NOC, 2015

Coordinated installation efforts and remotely provisioned new network elements, such as Ciena Broadband, Ethernet and CPL shelves, Tellabs Titan 5500s, Fujitsu Network Elements (FLM9500, 2400, 600, 150, FLASH 192), and FLASHWAVE 7600, 4500, 4300, and 4100 for integration into new and existing SONET rings.

Gained knowledge of equipment, including Infinera, Cisco 15454, Cyan Z-Series, Tellabs / Coriant, Titan 5500, 532L, 532, and 530, Digital Cross-Connect Systems, and Fujitsu Network Elements.

Utilized various software applications supporting database entry, including Excel, Clarify, and Remedy.

VERIZON WIRELESS, Twinsburg, Ohio and Colorado Springs, Colorado

Technician Systems, Technician II, Network Analyst III, NOC, 2007-2015

Conducted surveillance, troubleshooting, and fault recovery of SONET Backbone and LD Tandems.

Coordinated repair efforts of Central Office and Outside Plant issues with local technicians via remote access.

Performed trouble shooting and fault isolation of both customer-reported and auto-detected faults and outages.

ADDITIONAL EXPERIENCE

BROADVIEW NETWORKS / ATX, Horsham, Pennsylvania, Technician Systems, Technician II, Network Analyst III, NOC, 2006-2007

TELCOVE (FORMER ABS), Coudersport, Pennsylvania, Technician Systems, Technician II, Network Analyst III, NOC, 2002-2006

INTERMEDIA COMMUNICATIONS, INC., Tampa, Florida, Technician Systems, Technician II, Network Analyst III, NOC, 2000-2002

DIGITAL LIGHTWAVE, INC., Largo, Florida, Network Information Computer Test Technician, 1999-2000.

Conducted trouble isolation and repair of a mainboard consisting of 486 operating systems, DS1 and Ds3 T-Carrier communication.

Conducted trouble isolation and repair of SONET Boards which consists of (STS-1/OC1, OC3, OC12, and OC48 fiber optic communications with clock speeds up to 2.4 GHz.

Provided customer support to ensure the restoration of customer voice and data circuits promptly, limiting customer downtime.

Utilized various software applications supporting database entry, including Excel, Clarify, and Remedy.

Provided leadership skills and training to other NIC test technicians and assemblers alike.

Conducted unit and board-level troubleshooting and repairs to component level.

UNITED STATES NAVY, (Various Locations in United States), Submarine Sonarman, Technician, Instructor and Training Leader, Supervisor, Manager, 1982-1998.

Supervised 13 technicians in operation, conducted work assignments, and scheduled preventative maintenance tasks on advanced computer-controlled multi-unit combat sensor systems and support systems.

Facilitated effectiveness of maintenance, material, and management (3-M) program as departmental 3-M Coordinator.

Operated and maintained high-tech equipment, computer-operated, analog, and digital multi-unit systems.

Utilized technical manuals, schematics, system diagrams, and troubleshooting manuals.

Created training schedule and applied topics to meet command mission on a quarterly and annual basis.

AFFILIATION

USSVI (SubVets), Member

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