Mortgage Loan Support Specialist

Serina Lanemann

**** * ******* *** ****, AZ ***** 602-***-**** ********@*****.***

PROFESSIONAL MORTGAGE EXPERIENCE

Silicon Valley Bank/First-Citizens Bank & Trust Company

Mortgage Operations Pre Processor Phoenix, Arizona 2022 - 2024

Desert Financial Credit Union/Define Mortgage Solutions: Phoenix, Arizona 2000 - 2022

Mortgage Lending Closer III 2021 - 2022

Sr. Mortgage Servicing Administrator 2017 - 2021

Mortgage Support Specialist 2016 – 2017

Mortgage Specialist II 2012 – 2016

Loan Application Center Representative 2004 - 2008

MORTGAGE OPERATIONS PRE PROCESSOR, SILICON VALLEY BANK/FIRST CITIZENS BANK & TRUST

Process mortgage purchases and refinances

Work directly with third party companies to obtain documentation needed for funding purposes

Document review in preparation for underwriting and final approval

March 2022 – January 2024

MTG LENDING CLOSER III, DEFINE MORTGAGE SOLUTIONS

Review and complete data entry for mortgage loan files

Prepare loan documents to provide to title companies for mortgage loan signing

Review documents once signed and balance final funding figures

Verify and confirm current employment and send wire for funding

April 2017 – February 2021

SR. MTG SERVICING ADMIN, DEFINE MORTGAGE SOLUTIONS

All Facets of servicing current mortgages

Annual Escrow Analysis and disbursal

Private mortgage insurance payment and removal

Process of Mortgage Loan Payoffs

Balance daily escrow payments with third party vendor

April 2016 – April 2017

MTG SUPPORT SPECIALIST, DEFINE MORTGAGE SOLUTIONS

Support Mtg Loan Officers in daily duties

Contact borrowers to schedule appointments and collect documentation

March 2012 – April 2016

MTG SPECIALIST II (MTG LOAN PROCESSOR)

Process conventional mortgage refinance and purchase loans

Work directly with borrowers and third-party companies

Review all documents to prepare for underwriting review and final approval

2004 - 2008

LOAN APPLICATION CENTER REPRESENTATIVE

Originate Consumer and Mortgage loan applications via phone and electronic submission

Gather borrower’s information for data entry and submission for approval review

Provide detailed explanation for approved and declined loans to borrowers

EDUCATION

Maryvale High School Graduate 1999

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