Arthur (Ben) Lockwood

**** ** **** *******

Topeka KS

ad4u89@r.postjobfree.com

Exceptionally organized, excellent communicator, multi-tasking expert with the passion necessary to be successful. Able to take directives and complete tasks with minimal guidance.

TECHNICAL SKILLSETS

Deployment Management SQL Enterprise Manager Citrix

Mercury Test Director Access Empirix E-Test

VM Ware Parallels Microsoft Project

All Major Web-browsers Mac OS Microsoft Office

Remote Admin Powershell Change/Synergy

NetBackup Active Directory Active File Compare

PROFESSIONAL EXPERIENCE

Heartland Crop Insurance – Desktop Support Jan 2013-Present

Assisted internal and external users with proprietary insurance software. Assisted internal users with software and hardware issues, updates and upgrades. Performed back-end website updates using remote server administration during off-hour deployments. Built, configured and deployed new hardware. Working with Citrix for application availability. Used a variety of software to remotely troubleshoot issues. Set up multiple office configurations for different roles, including various versions of Windows and Office.

Deployment Management

Active Directory

Hardware configuration and deployment

Extensive Usage of SCCM

Nations Holding Company - Quality Analyst/Desktop Support Aug 2009 to Jan 2010

Tested proprietary real estate software, working directly with SQL database managers and development, and gathered bug reports from end users. Tested new releases for specific fixes, performed regression testing with each release. Added desktop support and helpdesk responsibilities, performing hardware and software fixes for end users.

DCL

Remote Administrator

AD Users and Computers

BarkleyUS (Via Riverpoint Management)– Quality Analyst May 2008 to Jan 2009

Responsible for all aspects of testing procedures on a project by project basis, including release and issue management. Ensured effectiveness of real time web updates for major clients. Wrote new test cases, updated and executed them. Performed heuristic and exploratory testing in addition to following written test scripts. Ensured SDLC best practices by reviewing strategic test approaches, and specific test cases, while staying abreast of new web and email standards. Customized browsers and plugins for user simulation. Displayed dedication and work ethic by ensuring on-time delivery of major contracts by extending hours and working from home.

Windows and Mac OS

JIRA

Parallels

Waddell & Reed - End to End Testing March 2008 to May 2008

Tested Siebel CRM application using a grey-box approach. Gathered performance requirements from database administrator and supervisor, incorporated this information into test approach. Wrote, edited and updated test scripts by devising input format strategy. Communicated with database administrator, developed and ran database scripts to test application. Ensured data integrity for nightly processing, reviewing outputs for proper performance.

SQL Query Analyzer

Microsoft Test Director

Siebel CRM

Pearson NCS - Acceptance Tester September 2007 to February 2008

Responsible for gathering, modifying, and aggregating data to test the in-house TRaCII application. Received HIPPA and VA Cyber Security Awareness Training in order to work with medical records and ensure security of data and hardware. Designed and executed smoke tests for pre-acceptance tests. Also defined and developed test data for full-scale acceptance test.

SQL Query Analyzer

Mercury Test Director

LaGarde Inc - Quality Analyst November 2006 to June 2007

Performed ad hoc, white box, black box, and regression testing on customized website software accounts. Responsible for website staging environment updates using SQL and Active File Compare. Modified website architecture on back-end for each iteration. Redirected database connections with SQL application. Manually edited web.config files to ensure proper connections to database and website files. Communicated with project managers and developers throughout project, from design to launch, to stay abreast of changing customer needs, new requirements, and deadline adjustments. Consulted SOWs to plan test approach.

SQL Enterprise and Query Analyzer

Active File Compare

Microsoft Project

Sprint - Software Tester August 2006 to October 2006

Contractor at Sprint in Corporate Security working on the Sprint Identity Management project to comply with the Sorbanes Oxley Act. Participated in end-to-end testing effort of more than 1000 test cases and user scenarios. Opened, tracked and managed defects using Change/Synergy application. Used the LDAP browser to select, manipulate and convert test data. Responsible for implementation support and post-implementation data cleanup effort.

LDAP Browser

Change/Synergy

Empirix E-Test

Fidelity National Financial - Systems Analyst August 2004 to August 2005

Worked with development and business analysts to plan, design, write and execute test cases. Tracked and updated trouble tickets using customized issue management system. Performed end-to-end, black box, ad hoc, end-user acceptance testing of web-based and desktop real-estate software. Created automated test scripts for load and stress testing using Mercury Loadrunner and Citrix. Evaluated results of load and stress tests with Database Administrator, modifying approach and ensuring total code coverage. Wrote user documentation and help files with business analyst. Responsible for copying, testing, and distributing desktop version of Paragon Software. Created system-wide flowchart used in support staff training using Microsoft Visio.

Citrix

Mercury Loadrunner

VMWare

Microsoft Visio

US Army Reserve - Specialist February 1997 to February 2005

Completed Basic Combat Training and Advanced Individual Training for Military Occupational Specialty. Received honorable discharge after 8 years of service. Activated for 11 months. Deployed to Kuwait for 7 months with Army unit for Operation Iraqi Freedom. Training in multiple vehicles, received non-tactical vehicle training in-country. Responsible for facility security and vehicle maintenance.

Graduated 3rd in class of 50 including prior service personnel

Trained in cargo tracking databases

Designated NBC NCO and Field Sanitation NCO

Verisign – Technical Support II August 2001 to December 2003

Supported web-based template driven web-design software via telephone, fax, chat and email. Traced accounts for business analysis. Used WhoIs data to check domain name status. Made manual corrections to customer’s website using HTML code. Responded to hundreds of customers per day.

NSLookup

Traceroute

HTML

RCN – Technical Support August 2000 to August 2001

Supported Customers ability to connect to the internet, browse, and receive email. Update facility wide database with new support information. Selected to assist in training new hires, and graduated first in class from training program. Supported Mac and PC, and browsers (IE, Netscape) and email applications (Outlook Express, Outlook, Lotus Notes) cross-platform.

Siebel

Lotus Notes

Primus

HOBBIES AND INTERESTS

Music

Reading

Political Science

EDUCATION

VA cyber security training

Trained in HIPPA procedures

2005 - 2012 University of Kansas – Bachelors of Political Science

2001 - 2003 NOVA Community College – Added to Dean’s List

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