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Customer Service Public Health

Location:
Providence, RI
Posted:
April 08, 2024

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Resume:

AYISHA GBOLASHERE, MHA

Pawtucket, RI *****

401-***-**** - ad4u6a@r.postjobfree.com

PROFESSIONAL SUMMARY

Experienced versatile professional with 10 years of providing exceptional customer service to clients and fellow colleagues. Leader in promoting teamwork and effective problem solving. Eager to collaborate with public health organizations to develop initiatives directed towards improving population health outcomes. Capable of networking with community stakeholders to create successful relationships. Able to handle confidential/time sensitive information. Effective oral and written communication skills with the ability to be self-sufficient and collaborative in group settings.

SKILLS

Leadership

Healthcare Management

Strong Analytical and Planning Skills

Understanding of Medical

Terminology

EMR Database Training

Problem Solving/Decision Making

Clinical Family Counseling

Strategic Development

Clinical Studies

Federal Grant Based Community

Outreach

Program Eligibility Determination

Customer Service and Sales

Microsoft Office Software

WORK HISTORY

11/2023 to Current Project Director

Rhode Island Department Of Education – Providence, RI Coordinated the development and implementation of a SAMHSA Trauma Informed Services grant

Collaborated with state and local stakeholders to build capacity to access evidenced based and culturally responsive initiatives. Completed required annual plan and financial reporting metrics. Facilitated coordination with contracted evaluator to collect evidenced based data and streamline input along with quarterly reporting. Provided technical assistance to local education agencies including annual budgeting, implementation strategies, conceptual outcomes, and sustainability forecasting.

Coordinated intensive support to local agencies to strengthen multi-tiered system of support (MTSS) frameworks.

Monitored project and program quality to meet audit expectations. Developed project control roadmap to guide various projects. Directed project design functions, developed proposals, and conversed with grantees, stakeholders, and government agency project officers. 06/2023 to 11/2023 Business Consultant

Rhode Island Department Of Education – Providence, RI Conducted administrative program reviews of districts and sponsors. Communicated program analysis for The United States Department of Agriculture

(USDA) Child Nutrition Programs.

Advised with structural program training, coordination, technical assistance and monitoring to meet regulatory compliance.

Managed the dissemination of information to business stakeholders via state agency website and social media platforms while meeting federal regulations. Assisted Child Nutrition Programs with state and federal reporting. Reviewed sponsor budgets and procurement processes to align with USDA federal guidelines.

08/2018 to 05/2023 Program Manager-Senior Nutritionist Meeting Street-WIC – Providence, RI

Provided bi-annual reporting to Rhode Island Department of Health for nutrition education management evaluations.

Delivered performance reviews and strategic analysis presentations at multiple levels within complex organizations.

Educated clients regarding long-term health benefits of balanced diets and exercise programs.

Performed program eligibility and evaluated nutritional assessment while maintaining 2400 client caseload.

Documented clinical findings and entered pertinent health data for patient monitoring and recordkeeping

Analyzed clients eating habits and outlined areas of improvement according to accessibility.

Discussed goals and established plans with ideal life changes to support wellness. Connected families with community resources such as United Way to help overcome social and economic barriers.

03/2019 to 12/2019 Lead Nutritionist- Rhode Island WIC Women And Infants Hospital – Providence, RI

Provided in-depth information on various modes of nutritional care to maximize options and paths to boosting health.

Led monthly educational presentations for postpartum mother groups on topics of nutrition and wellness.

Promoted program campaigns to drive business engagement by 20%. Completed detailed nutritional assessments for 2,700+ patient caseload based on health history, medical conditions and energy requirements. Spoke with pregnant women about breastfeeding based on needs and benefits of breastfeeding.

Offered breastfeeding guidance and nutrition education for different stages including prenatal, postpartum women and children up to age 5 years. 05/2017 to 08/2018 Nutritionist-Rhode Island WIC

Scalabrini Duckvich Center – Providence, RI

Facilitated, supported and documented participant-centered nutritional care of high-risk women, infants and children under guidance of senior nutritionist. Assisted senior nutritionist in training paraprofessional WIC staff and conducting quality assurance activities.

Identified and referred participants to health care community to address issues or concerns beyond scope of practice.

Implemented, updated and closed care plans for participants with minimal nutrition or health concerns.

Obtained and assessed health history information, dietary intake, anthropometric and blood work data from WIC participants to determine nutritional and medical risks for program enrollment.

04/2015 to 05/2017 Community Outreach Coordinator-Instructor Pawtucket Public School Department

Organized weekly nutrition-related activities for 15-20 students per class in various schools

Budgeted and designed 9-week course guidelines using government-funded grants Collaborated with physical education programs to increase physical activity for students

Advised coordinator of nutrition expectations for school-aged children as recommended by USDA guidelines

Reinforced knowledge by creating child friendly cookbooks with all recipes used in class

Lead interactive culinary demonstrations which improved attendance by 45%. 01/2016 to 08/2016 Laboratory Technician

The United States Department Of Agriculture,

Delivered performance reviews and strategic analysis presentations at multiple levels within complex organizations

Identified pockets of opportunity for systems integration among local healthcare providers and federally funded grant programs

Prepared specific portions of food based on caloric need Supervised up to 80 volunteer participants during meals to ensure compliance with clinical study

Developed recipes using ESHA and Microsoft office software, following specific criteria

Systematically arranged participant data according to anthropometrics. 10/2009 to 09/2014 Team Leader/Service

Bank of America

Evaluated associates on performance and maintaining adequate procedures according to company policies

Exceeded projected sales goals by 27% by implementing individualized weekly coaching

Directed associates on new products while using interactive team building scenarios to ensure comprehension

Prioritized and educated clients on bank products while authorizing transactions Navigated company based systems to maintain and reconcile client accounts Received 85-100 calls per day and averaged 85% to goal in monthly sales EDUCATION

2022 Masters of Healthcare Administration

The George Washington University - Washington D.C. 2017 Bachelor of Science: Dietetics and Applied Nutrition Johnson & Wales University - Providence, RI

VOLUNTEERING

Rhode Island Hospital- Dietary Aid- 2019

SNAP ED- Nutrition Education Development-2018



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