•DESKSIDE/REMOTE IT SUPPORT NETWORK ADMINISTRATOR•

EXPERIENCE

L2 Support Tech Deskside Support at Lexus/Toyota

Princeton, Indiana • 04/19 – present

+ Installation and deployment of new Windows 10/11 computers using an imaging system

+ Creating and updating documentation for standardized processes and infrastructure diagrams

+ Asset inventory management support including data entry and audit activities

Network Administrator at Koch Business Solution

Evansville, Indiana • 08/18 – 02/19

+ Provided 2nd and 3rd-tier support for network devices and local servers

+ Hands on work experience with Cisco Routers and Switches

+Maintained, improved and deployed new computers while managing the helpdesk side.

L2 Deskside Support Technician at Wide Open West

Evansville, Indiana • 08/17 – 08/18

+ Quickly resolved Tier I/II level work tickets for over 150 employees at three buildings

+ Deployed new PCs and laptops with Windows 7/10, VPN software and Office 365

Senior Technology Technician at Opulence Media Group

Miami, Florida/Remote • 08/12 – 07/17

+ Responsible for website updates and SEO online traffic maintenance

+ Team leader that flourished in stressful environment with a group or individually

+ Maintain and upgraded software/hardware equipment

+ Resolved network and Windows server troubleshooting fast and efficient

+ Led a team-oriented and collaborative environment

Deskside Support Technician at ADESA

Indianapolis, Indiana • 08/11 – 08/12

+ Worked with Active Directory security and policies for users

+ Proficiently worked with end-users remotely

+ Maintained tedious assignments and completed them on-time

+ Manually deployed Microsoft Windows 8 on over 2,000 staff desktops

EDUCATION

Associate Degree in Computer Science

Vincennes University

Vincennes, Indiana 2001 - 2003

CERTIFICATIONS

CompTIA A+

Microsoft Certified Solutions Expert (MCSE)

Apple Certified Support Professional (ACSP)

REFERENCES

Cindy Gilson

Sr. Analyst, IS PO at Toyota,

812-***-****

Brandon Paschal

Sr. Vice President of Manufacturing & General Manager - Lilly del Caribe at Eli Lilly and Company

317-***-****

SKILLS

• Outstanding Communication • 20+ IT Years Experience

• Excellent Time Management • Installing Software Packages

•MS Windows & Office (365) • Great Customer Service

• VoIP Telecommunications • Excellent Problem Solving Skills

• Deploy Software Patches • Take Directions Well

• Video Teleconferencing • Windows 7/10/11 Experience

• Printer Repair & Installation • Helpdesk Ticketing Software

• Backup & Disaster Recovery • PC & MAC VMware

• SQL & Windows Servers • LAN, Telco, A/V infrastructure

EXPERTISE

PC & Mac Hardware

Microsoft Intune

Microsoft 365 Suite

Active Directory

Helpdesk Ticket Software

SCCM & Azure

PROFILE

I offer your company an experienced hard working IT Technician and Network Administrator that loves to assist staff, team members and clients. I’m looking for an employer that I can use my existing technical and customer service skills, while learning more advanced personable, networking, and team building skills to advance my career.

IYRON DAVIS

Contact this candidate