Kenya Session

Technical Customer Service Professional

Lawrenceville, Georgia 30046

470-***-****

ad4u39@r.postjobfree.com

Professional Summary:

Motivated Customer Service Professional with a diplomatic communication style and a level-headed approach to resolving issues. Proficient in maintaining meticulous records in company software and drafting performance reports. Dedicated to fostering customer loyalty and guiding prompt resolutions. Assertive in uncovering and addressing customer concerns with a high-resolution record. Skilled in troubleshooting technical issues and educating customers on logistics and policies to ensure satisfaction without escalation. Able to effectively manage demands in fast-paced environments and maintain organized, clean, and safe work areas. Hold several certifications in technical support and customer relations with companies such as SuperMicro Computer Systems, HPE, Pure Storage, and Infinidat.

Skills:

- Report Generation

- Product Knowledge

- Complaint Resolution

- Information Security

- Call Management

- Data Entry

- Payment Processing

- Microsoft Office Suite

- Technical Support

- Clerical Support

- Administrative Support

- Delivery Scheduling

- Customer Service

- Logistics Management

Experience:

Customer Service Representative

Source Support, Lawrenceville, GA

March 2022 - March 2024

- Answered customer questions about policies and procedures with a friendly and knowledgeable approach.

- Investigated and resolved customer concerns related to order inquiries and delivery tracking.

- Maximized satisfaction by anticipating needs and consistently offering expert support.

- Delivered fast and friendly service to handle questions and service complaints.

- Collaborated across departments to resolve customer-related issues.

- Handled customer inquiries, payments, and service requests.

- Addressed and resolved customer concerns and complaints.

Assistant Director

SunShine House Academy, Snellville, GA

April 2022 - February 2024

- Assisted director with the creation of long-range business strategy.

- Managed daily workloads by organizing effective schedules and delegating tasks.

- Kept all paperwork current and compliant with internal standards and legal requirements.

- Simplified project management processes using task management tools.

- Hired qualified employees using targeted strategies to reach candidates.

- Investigated customer complaints, identifying and changing processes to remove faults.

Customer Service Representative

Source Support, Lawrenceville, GA

March 2023 - Present

Education:

Associate Early Childhood ED

Gwinnett Tech Duluth

May 2008

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