www.ID.me Copyright © **** ID.me, Inc.

Verify Your Identity

on a Video Call

No Identity Left Behind

Click this button

to get to the finish line!

If you see this button when you’re

completing the ID.me verification it

means that an ID.me employee, called a

Trusted Referee, is standing by to help

verify your identity.

You’ll only have to do this once!

Only Do This

One Time

Talk to a

Real Person

Takes Less Than

5 Minutes

How To Verify Your Identity On A Video Call

WHY AM I SEEING THIS?

ID.me’s primary identity verification

process consists of several automated

checks to protect against identity fraud.

However, some people – through no fault

of their own – can’t get past these checks.

There are a number of reasons people

might run into issues, including:

1. ID document photo may be blurry

or shadowed

2. Data sources – like credit bureaus – may

have incorrect or outdated information

3. Credit may be nonexistent or frozen

4. Phone number may not be associated

with your name

WHAT YOU’LL NEED:

Two primary IDs OR one primary

and two secondary IDs

For a list of valid documents, click here.

A smartphone or tablet

to take photos

Ability to join a video call

(computer with webcam

or phone with camera)

If you’re not ready, you can save

your progress and return later.

Follow These Steps:

STEP 1

Get Started

If you see a button

to verify your identity

on a video call, click

it to start the simple

process of finishing

your verification.

STEP 2

Confirm

Information

Review your personal

information to

confirm it’s accurate

in case there was a

typo in your previous

entry.

STEP 3

Upload

Documents

Follow the instructions

to take pictures of

your IDs. To see a

list of valid IDs, click

“What is a primary and

secondary document?”

STEP 4

Take a Selfie

Follow the

instructions to take

and submit a photo

of yourself.

STEP 5

Confirm You

Have Documents

You’ll see a wait time. If

you exit, we’ll email you

once your documents

have been reviewed. When

you return, make sure

you have your documents

before clicking “Join Video

Call Now.”

STEP 6

Finish Up

Start the video call,

show the Trusted

Referee your

documents, and answer

a few questions. And

that’s it – your identity

has been verified!

Now you can log in to any ID.me partner site!

www.ID.me Copyright © 2020 ID.me, Inc.

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