Customer Service Representative

Johnathan Tillman Jr.

OBJECTIVE

I am seeking to obtain a full-time, remote role in the customer

service field that will challenge me to develop further expertise and enhance both my leadership and teamwork skills as they relate to the position.

CONTACT

******************@*****.***

678-***-****

Houston, TX 77063

EXPERIENCE

DIAGNOSTIC SCHEDULER MAXIMUS INC. REMOTE

AUG 2023 - PRESENT

• Schedule medical appointments for military veterans

• Submit claims and appeals to Veteran’s Affairs on clients’ behalf

• Coordinate all diagnostic imaging and outside referrals

• Works collaboratively with other team members to assure the safe, timely and accurate delivery of client care

CUSTOMER SERVICE REPRESENTATIVE MAXIMUS INC.

REMOTE

JAN 2023 – AUG 2023

• Completed authorizations on clients’ behalf

• Assisted customers with health insurance issues

• Processed insurance claims for Medicaid/Medicare

• Renewed Medicaid/Medicare coverage

• Submitted appeals on clients’ behalf

HOTEL FRONT DESK ATTENDANT BEST WESTERN

ATLANTA, GA

MARCH 2022 – JAN 2023

• Greeted customers entering in a mild, professional manner

• Implemented training of company policies and procedures and operational goals and objectives

• Demonstrated a thorough knowledge of hotel information including room categories, rates, packages, and promotions, the local area and other general product knowledge and answered guest questions and inquiries

• Maintained a safe facility and used safety first practices to remain accident-free

• Other duties as assigned by manager

EDUCATION

Edison Career and Technology

High School Rochester, NY 14606

2017 High School Diploma

SKILLS

• Avaya

• Workforce Solutions

• Kronos

• Microsoft Office

• Google Suites

• Package handling

• Customer Service

• Serving

• Auditing

• Cash Handling

• Sales

• Hosting

• Clerical experience

• Proficiency in Windows

• Proficiency in Mac and iOS

• Written, verbal, and visual

communication

• Cold calling and telemarketing

• Medical terminology

• Operating multi-line phone

systems

• Data entry

• Collaborative work

Contact this candidate