Johnathan Tillman Jr.

OBJECTIVE

I am seeking to obtain a full-time, remote role in the customer

service field that will challenge me to develop further expertise and enhance both my leadership and teamwork skills as they relate to the position.

CONTACT

ad4tt7@r.postjobfree.com

678-***-****

Houston, TX 77063

EXPERIENCE

DIAGNOSTIC SCHEDULER MAXIMUS INC. REMOTE

AUG 2023 - PRESENT

• Schedule medical appointments for military veterans

• Submit claims and appeals to Veteran’s Affairs on clients’ behalf

• Coordinate all diagnostic imaging and outside referrals

• Works collaboratively with other team members to assure the safe, timely and accurate delivery of client care

CUSTOMER SERVICE REPRESENTATIVE MAXIMUS INC.

REMOTE

JAN 2023 – AUG 2023

• Completed authorizations on clients’ behalf

• Assisted customers with health insurance issues

• Processed insurance claims for Medicaid/Medicare

• Renewed Medicaid/Medicare coverage

• Submitted appeals on clients’ behalf

HOTEL FRONT DESK ATTENDANT BEST WESTERN

ATLANTA, GA

MARCH 2022 – JAN 2023

• Greeted customers entering in a mild, professional manner

• Implemented training of company policies and procedures and operational goals and objectives

• Demonstrated a thorough knowledge of hotel information including room categories, rates, packages, and promotions, the local area and other general product knowledge and answered guest questions and inquiries

• Maintained a safe facility and used safety first practices to remain accident-free

• Other duties as assigned by manager

EDUCATION

Edison Career and Technology

High School Rochester, NY 14606

2017 High School Diploma

SKILLS

• Avaya

• Workforce Solutions

• Kronos

• Microsoft Office

• Google Suites

• Package handling

• Customer Service

• Serving

• Auditing

• Cash Handling

• Sales

• Hosting

• Clerical experience

• Proficiency in Windows

• Proficiency in Mac and iOS

• Written, verbal, and visual

communication

• Cold calling and telemarketing

• Medical terminology

• Operating multi-line phone

systems

• Data entry

• Collaborative work

Contact this candidate