Customer Service Case Management

Resume

Juan Daniel Rivera Moura

HC** ***** Mayagüez PR 00680

Phone: 939-***-****

Email: **********@*****.***

Objective:

To be of help, service and benefit to any institution of which I am a part of, and to be able to grow and help it grow for a better future. Education:

2017- Antillean Adventist University, Mayagüez PR: Bachelor of Nursing Sciences, BSN, RN

Licences and certifications:

2024- Active Registered Nurse Licence, PR

2024- Active BLS Certification

2024- Active ACLS Certification

2024- Active PALS Certification

Clinical Work Experience:

2024- Hospital de La Concepción: RN in the areas of Medicine and Emergency Room. 2022- 2023: Infosys/ CVS: Precertification and Case Management Nurse. 2020 – 2021: Medhealth Hospice PR- Visiting & On Call Nurse 2019 – 2020: Mayagüez Medical Center, PR- Emergency Room and Trauma Nurse. 2018 – 2019: Bella Vista Hospital, PR – General Nurse in a variety of areas. 2016 - 2017 – Bella Vista Hospital, PR – Patient Escort Non-Clinical Work Experience:

2020-2022- Commsense: Sales, inbound/outbound, promotion of services and products, data entry, case management and customer service.

2017- Antillean Adventist University: Cleaning and storage equipment. Other Skills and experience:

-Fast learning

-Good with teamwork

-Knowledge of Excel, Word and Powerpoint.

-Good working under pressure

-Excellent skills for developing interpersonal relationships

-Fluent bilingual, Spanish and English, spoken and written

-Skills and knowledge with Meditech and EMRs, gained as an employee.

-Excellent skills and experience with Foley catheters, nasogastric tubes, ostomies, PEG tubes, central lines, and Picc lines in sterile and aseptic environments.

-Excellent skills and experience in handling intravenous insertions and blood extraction

-Excellent Ulcer Care Skills and Experience

-Excellent skills and experience with cardiac, respiratory, renal, post-operative and rehabilitation patients, and palliative care patients.

-Experience in managing on-call visits and emergency calls with efficency

-Experience in Trauma Division and Care Unit

-Experience with Cleaning

-Experience with organization and storage

-Sales experience

-Customer service experience

-Excelent leadership and teaching skills

References Available if needed.

Contact this candidate