Dwone Perkins

South Holland, IL *****

P: 773-***-**** E: ad4tly@r.postjobfree.com

Professional Summary

Computer Technician with 15 years of experience. Strengths and education are in Information Technology, including all computer hardware and software capabilities. Specialize in hardware repair and software troubleshooting.

Experience

Rainbow Hospice and Palliative Care Mount Prospect, IL

Information Technology Applications Specialist 2012 – 2022

Provided daily support to all users (staff and volunteers)

Provides daily support to all users and troubleshoots technology problems

Provides IPhone support and expertise. (Maas360 support)

Main contact for Life360 support

Imports Medication Flat files into Netsmart

Orders and maintains inventory for IT supplies.

Video & Audio editing for various Departments

Provides Audio Visual Expertise

Provides Expertise for Entrapass (Door System)

Ensure that all staff receives support and education to utilize technology

Identify training needs of all new staff and develop training programs to educate employees in both individual and group sessions

Assist with planning, development and implementation of data and voice information systems to support agency goals for quality patient care, and cost effective use of agency resources

Negotiate equipment leases, purchase agreements, and track equipment upgrades

Perform organizational software installations

Execute updates that minimize impact on operations and provide support to remote locations such as the Inpatient Unit, Triage, and Practice Manager remote offices

Handle the distribution and collection of cell phones, laptops, jet packs and other technology equipment

Monitor the utilization of cell phone data for 200 users

Assist in screening and interviewing of new Information Technology department staff

Benchmark and analyze reports to make recommendations for the improvement of the IT infrastructure and systems

Provide onsite crisis response whenever servers, network services, or other critical technology assets malfunction and remote access is not adequate

Responsible for 128 weekly non office hours of OnCall

Supports Vidyo as main contact

Exports HIS files from Netsmart. Imports HIS files to CMS and Deyta

Information Technology Assistant 2012 – 2014

Provided daily support to all users (staff and volunteers)

Agency expert on Cerner - Homework’s, Road Notes, Sybase SQL Anywhere, and various report writing software applications.

Restore technology problems promptly, handling 80% of total BMC Track-IT items

Communicated regular updates to users on status of projects

Performed effective organizational software installations to minimizes impact on staff productivity and workflow

Supported maintenance of databases and assisted with custom reports of agency data and statistics for multiple management teams

Educated staff on basic report writing to foster independence

Assisted in server and internet/network maintenance, conducted daily backups and log reporting, ensured validity of daily backup tapes

Ensured data security both internally and externally through the application of security patches and system upgrades

Maintained compliance with all government regulations related to data security

Assisted with the implementation of all IT policies and procedures, including those for security and disaster recovery

Maintained all privacy and security of computer systems to in coordination with HIPAA security administration and standards

Assisted with configuration of a variety of software such as; Windows Server, Windows XP Professional, Windows 7, Microsoft Office applications, and Crystal Reports

Provides orientation to all new employees on all data systems

Made recommendations for the improvement and growth of the IT infrastructure and systems

Configure and administer of software such as; Windows 2000/2003/2008/2010, Homework’s, Road Notes, Great Plains, Raiser’s Edge, Crystal Reports, Sybase Adaptive Server Anywhere, and SQL Server

Orders and maintains stock of necessary IT equipment

Family Home Health Services Addison, IL

Information Technology Assistant 2008 – 2012

Instituted previously nonexistent guidelines within the organization to improve ability to meet timelines, budgets and objectives.

Trained users and administrated email for the entire company

Provided the technology knowledge to support the company’s distribution of cell phones and cameras for the nurses

Offer technical support of telephone systems, cell phones, printers, workstations, and PDA’s

Installed and configured network devices, diagnose and resolve communications, hardware and operating systems

Installed and configured internal hardware components such as memory, disk and other drives in multiuser, PC’s/servers in order to maintain or enhance system operation and capabilities

Implemented system security measures in order to maintain agency LANS

Education

Keller Graduate School Chicago, IL 2013 – 2015

30 Graduate School Credit Hours Concentration: Information Systems Applications

Governors State University University Park, IL 2006 - 2010

Bachelor of Arts in Interdisciplinary Studies, Concentration: Information Technology

John A. Logan College Carterville, IL 2003 - 2005

60 College Credit Hours in Computer Information Systems

Technical Skills

Computer Hardware/Software Repair

Lotus Applications

Microsoft Excel, Word, Access, and PowerPoint

Mapics

Internet and Email Applications

AS/400

Vidyo

Microsoft Windows

Microsoft FrontPage

Operating Systems: Xp, Vista, Windows 7/8/10\11

Anti Virus Software’s

Homework’s/Road notes

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