Customer Service Project Management
Resume:
Christal James
***********@*****.***
SKILLS
Leadership, people management, inventory management, customer service, trello, slack, event coordination & event marketing, upselling, project management, product marketing, G-Suite, problem solving.
First Aide, CPR, and BLS certified. Excellent cooking skills with the ability to prepare meals for the family. Strong time management and organizational skills. Upbeat, patient, creative and compassionate personality
EXPERIENCE
Miniso- Shift Lead (part-time)
August 2023- January 2024
●Appoint tasks to associates
●Open and close procedures
●Access and monitor store inventory
●Train new hires
●Proficiency in delivering exceptional customer service
●Demonstrates robust organizational abilities across all store inventory
●Ability to travel and/or relocate to different locations positions
●Manage additional stores based on company’s needs
●Ability to access and operate company system including prepare documents, enter data, review documents, sending emails etc.
●Adhering to business requirements
Nanny- Bx, NY
Feb. 2023- Nov. 2023 (part-time nights/weekends)
•Developed strategic planning in weaning children off electronic devices with parents
•Create programs and personalized enrichment hours for children ( 9y/o boy, 15y/o girl).
•Meal Prep as needed for parents
•Light housekeeping and decorating
•Occasional party hosting
•Take children to appointments and extra curricular
•Animal care (3 month old puppy)
Hustler Hollywood, New York, NY - Assistant Store Manager & Operations Manager
Nov. 2021 - Aug. 2023
● Managed a team of 8 employees, ensuring they were properly educated on company procedure, conducted employee reviews & identified coaching opportunities for struggling employees
● Developed & implemented standard operating procedures in the following areas to maximize efficiency: product management, back-of-house & inventory management, internal communication and visual merchandising
● Fostered relationships with neighboring businesses through event coordination & marketing, resulting in a 15% increase in quarterly sales
● Crafted & sent daily reports to district & store managers
● Supervising & training staff on new product
● Ensured that feedback and requests are seamlessly
integrated into product planning and development
processes
● Oversee front end operations, including safe management, cash
handling, customer relations
Shift Supervisor - Hustler Hollywood
June 2021-Nov. 2021
•Welcoming customers,
•Maintaining floor appearance,
•Directing customers to goods
•Operating cash registers.
•Provide customer support
• Evaluate product needs
• Ensure the boutiques cleanliness
•Monitor the escalation of customer interactions
•Working with customers intimately to encourage upsale of our products.
•Meeting daily associate goals
•Maintaining, thorough knowledge of all product and reviews to relay to customers •Campaigning and confirming for vendor meetings
Freelance PA, New York, NY -
Personal Assistant
April 2020 - February 2021
● Screened and direct phone calls and distributed correspondence daily
● Took dictation and transcribed meeting minutes for 6+ meetings daily
● Conducted various administrative duties including laundry, making
personal appointments, managing bills calendar & ensuring timely payment & daily calendar management
Nanny- Johnathan Mero
Oct.2019- April 2020
•Picking up son from school
•Escorting to extra curricular activities
•Prepare meals for both child and pet
•Maintain schedule for both co-parenting parties •Tutor son in needed subjects
Marie’s Education and Daycare Center-
Sept.2018- April 2019
• Provided daycare to over 15 infants, toddlers, and preschoolers while maintaining a child-friendly environment
•Communicated with children’s parents regarding children’s daily behaviors and activities information about activities, meals served, and medications administered
• Collaborated with team for intervention to ensure access to appropriate medical, behavioral, special needs, and educational resources
Coconut Grove Childcare Education Center -
Brooklyn, NY June 2018 to August 2018 (summer youth)
● Supervise and monitor the safety of children in their care
● Prepare meals and organize mealtimes and snacks for children
● Help children keep good hygiene
● Change the diapers of infants and toddlers
● Organize activities or implement a curriculum that allow children to learn about the world and explore interests
● Develop schedules and routines to ensure that children have enough physical activity, rest, and playtime
● Watch for signs of emotional or developmental problems in children and bring the problems to the attention of parents
● Keep records of children’s progress, routines, and interest
Health Opportunities High School, Bronx, NY - Library Intern
September 2015 - June 2018
● Compile records, sort and shelve books, and issue and receive library materials such as pictures, cards, slides and microfilm
● Locate library materials for loan and replace material in shelving area, stacks, or files according to identification number and title
● Register patrons to permit them to borrow books, periodicals, and
other library materials.
● Inspect returned books for condition and due-date status, and
compute any applicable fines
● Answer routine inquiries, and refer patrons in need of professional
assistance to librarians
● Maintain records of items received, stored, issued, and returned, and
file catalog cards according to system used.
● Perform clerical activities such as filing, typing, word processing,
photocopying and mailing out material, and mail sorting.
● Provide assistance to librarians in the maintenance of
collections of books, periodicals, magazines, newspapers, and audiovisual and other materials.
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