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Josiane Berny TJAHE M CARR

Location : Jacksonville, FL Mobile : +1-904-***-**-** Email: ad4tlm@r.postjobfree.com Resident Status: Green Card PROFESSIONAL SUMMARY :

Certified Scrum Master with 17+ years of experience in Agile practices, project management, and leadership. Demonstrates excellence in guiding cross-functional teams to high performance and delivering valuable solutions. Possesses strong communication and facilitation skills, ensuring seamless project management and alignment with changing requirements. Actively mentors team members, fosters an innovative culture, and removes impediments for consistent outstanding results. Known for adaptability and a customer-centric approach, offering valuable contributions to organizations embracing Agile methodologies.

CERTIFICATIONS :

Certified Scrum Master

Certified SAFe® 6.0 Scrum Master

SKILLS :

Knowledge of various Agile frameworks: Scrum, Kanban, ScrumBan, SAFe (Scaled Agile Framework),Waterfall. Project Management and Collaboration : Rally, Jira, Azure DevOps, Confluence, Zoom, Miro, Mural. Version Control

: Git, GitHub, GitLab. Cloud Computing: AWS, Microsoft Azure, Google Cloud Platform (GCP). Database Systems: SQL, MySQL, NoSQL, SQL Server, Oracle Server, Cisco Server. Software Development: HTML5, jQuery, JavaScript, Versioning, AJAX, CSS3. Testing and Methodologies: TDD (Test-Driven Development), ATDD (Acceptance Test-Driven Development), BDD (Behavior-Driven Development), Selenium, ALM, CI/CD pipelines. Microsoft Office Applications : Excel, PowerPoint, Word, Outlook, Project, Visio. Data Analytics, User Interface User Experience (UIUX), Artificial Intelligence. ERP and CRM Development: Oracle Cloud, SAP, Salesforce. E-commerce and Development Platforms : Visual Studio, Power BI, Trello, Asana, Slack, Service Now, Bitbucket, Rally, VersionOne, Postman, Docker, Kubernetes. Software Development Life Cycle (SDLC), Continuous Integration Continuous Deployment (CI/CD), Agility, Jenkins. Domain Knowledge: Migration, Integration, Modernization, Implementation, Upgrades. API integration. Net Development, Infrastructure Management, Web Development, Mobile App Development. Experienced in Agile techniques : Customer centricity, continuous learning, agility, Community of Practice (CoP), Agile best practices, Agile Release Train facilitation (ART), Release Planning. Business Skills: Project planning, user story/tort writing, risk analyses, problem solving, meeting facilitation, business analysis, production support.

Leadership skills: Exceptional proficiency in oral and written communication, coaching, strategic planning, mentorship, conflict resolution, effective decision-making, product and project management, and outstanding time management, team leadership, stakeholders management, Servant Leadership, remote team management. 2

PROFESSIONAL EXPERIENCE :

SAFe® Scrum Master

Travelers Insurance, Tampa, FL June 2022 – Present

Facilitate SAFe ceremonies including Iteration Planning, Daily Stand-up, Iteration Review/Demo, Iteration Retrospective and Backlog Refinement/Grooming.

Influence effective communication among the agile team, product owner, and stakeholders, emphasizing SAFe values of transparency, respect for people, relentless improvement and alignment.

Leverage Jira and Kanban board to oversee and monitor the progress of product development during iterations.

Collaborate with cross-functional, self managed teams to define and visualize workflow processes, identify bottlenecks, and implement continuous improvement strategies.

Work closely with front-end and back-end development teams to ensure smooth API integration.

Document API endpoints, usage guidelines, and best practices for internal and external developers.

Employ metrics like velocity, burn-up and burn-down charts, cycle time, Led time, and cumulative flow diagram (CFD) to assess team progress and identify areas for improvement ; also use MS Excel to track performance metrics, MS Project for iteration and resource planning, and Rally for managing iterations, backlogs, and teams.

Ensure adherence to Definition of Ready (DoR), Definition of Done (DoD), Acceptance Criteria, and validate the alignment with MoSCoW prioritization for Iteration Backlog. SAFe® Scrum Master

PNC Bank, Pittsburgh, PA July 2020 – May 2022

Proficiently led SAFe events integrating Lean principles in PI Planning, SoS, Innovation and Planning sessions/Inspect and Adapt, demonstrating a commitment to program excellence.

Used the Scrum of Scrums event to coordinate cross-team dependencies and collaboration.

Facilitated Scrum process by maintaining up-to-date Scrum artifacts (product backlog, sprint backlog, and increment) through consistent team communication and collaboration.

Coached and reinforced the scrum framework and agile principles to team members resulting in improved understanding and successful adoption.

Established the success of a Scrum Community of Practice (CoP) for mentoring new Scrum Masters, ensuring smooth onboarding and imparting essential Agile insights and skills.

Offered direction to the scrum team in addressing and overcoming impediments, ensuring their concentration on sprint objectives/sprint goals and attainment of optimal outcomes.

Collaborated with the product owner to identify and prioritize features and user stories.

Utilized MS Excel to track performance metrics, MS Project for iteration and resource planning, and Rally for managing iterations, backlogs, and teams.

Scrum Master

NextEra Energy Resources, Plantation, FL January 2017 – March 2020

Led all Scrum ceremonies including the Daily Scrum, Sprint Planning, Sprint Review, and Sprint Retrospective to help team deliver committed work.

Initiated review sessions to foster direct collaboration between development team and key stakeholders to align with customer expectations through valuable feedback.

Used Azure DevOps to track key Scrum metrics such as burn-down chart, lead time, cycle time, andvelocity chart, to track teams performance and identify roadblocks ; also utilized MS Excel to track performance metrics, MS Project for sprint and resource planning, and Rally for managing sprints, backlogs, and teams.

Took initiative in understanding requirements and aided the team in writing user stories.

Introduced working agreements to promote transparency and clarity within the Agile team.

Proficiently led agile user story estimation sessions, optimizing capacity planning to align resources with project timelines for successful outcomes.

Executed collaborative approaches such as paired programming and swarming, leading to a notable enhancement in team velocity.

3

Scrum Master

ACTIVA, Douala, Cameroon, CM December 2015 – December 2016

Utilized Jira and Rally as main Agile project management tools for issue tracking and risk mitigation, collaborating with broader organization to promptly address and remove any impediments encountered by the development team.

Motivated and influenced the teams to cultivate and sustain a self organizing environment and culture, fostering relationships and self-accountability among team members.

Engaged proactively in product roadmap and discovery sessions, requirement gatherings and analysis, facilitated document reviews, and plan configuration with clients.

Collaborated with the PO to uphold and prioritize the product backlog, fostering clarity and transparency in the process Agency Director

ACTIVA, Douala, Cameroon, CM January 2012 – November 2015

Successfully managed seven teams, providing the necessary framework to achieve goals within tight deadlines and a fast-paced atmosphere.

Conducted comprehensive market research to identify new prospective sites, contributing to strategic decision-making.

Negotiated pivotal contracts with major clients, ensuring mutually beneficial partnerships.

Drove customer engagement and spearheaded business development efforts to foster growth and expansion.

Provided strategic mentorship and training to enhance the capabilities of unit agents, fostering professional development.

EDUCATION :

High Institute of Management (ISMA) – Douala – Cameroon Bachelor Degree, Marketing and Operational Management 2008 - 2009

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